Hello,

This visual composer version is not yet tested and we do not recommend using it until we test it and provide it with our theme as it could create problems. You can try it out if you want but please keep in mind it is not yet tested and we will not be able to help with any possible problems until we test it ourselves and implement it in the next theme version.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Sorry but I cannot access your site as it is in construction mode. The titles you mention are most likely block titles. Please read this guide to see how you can change a block’s settings: https://forum.tagdiv.com/block-settings-guide/

Thank you!

Hello,

It could be a faulty WordPress install, a faulty theme install or even a faulty visual composer install. That is why Catalin suggested a fresh install of the theme and visual composer. Make a back-up of your install, then remove the theme and all theme plugins. Then install the theme using this guide: https://forum.tagdiv.com/install-via-ftp/ and then install visual composer from the theme plugins section of the theme panel.
The number one cause of crashing websites are untested third party plugins and user customization/optimization.
The images not showing is a key factor to your problems This is a sign of a js error that can be caused by your plugins or your customization if you have any.

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

The theme is not compatible with all plugins. The only tested and recommended plugins to use with our theme are these ones: https://www.screencast.com/t/WTlQNETEHVZ
Any plugin that is not on that list is not tested and could potentially create problems on your site so when you encounter any issues with the theme you should be aware you use untested plugins and should check those first.

Thank you!

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Please provide a link to your suite pointing at the post that is not ok so we can inspect it.

Thank you!

Hello,

Unfortunately your website has been marked as dangerous: https://www.screencast.com/t/vABC6w6jXPvz
Please read this guide for a possible fix:
http://www.wpbeginner.com/wp-tutorials/how-to-fix-this-site-ahead-contains-harmful-programs-error-in-wordpress/

Thank you!

Hello,

The page works fine on mobile devices. You probably had the mobile theme active though and did not add any content in the mobile editor: https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hello,

They are still supported but on the 7.8 example you have a boxed layout. Please remove the background color from here: https://www.screencast.com/t/p4M0ZGbSfH

Thank you!

Hello,

The related articles font can be changed from the theme panel like so: https://www.screencast.com/t/DVHvDwCP
As for the social icons, they can only be removed from the theme code or hidden with css.
From the code you must delete this line: https://www.screencast.com/t/FH177UcssT
Or the css method:
add this code in the theme panel-> custom css box:
.td-social-pinterest{
display:none!important;
}

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

Well the plugin is not tested with our theme so it could not work as not all plugins work with premium themes.
There is a js error in your console: https://www.screencast.com/t/imE1R92D3Fv

Thank you!

Hello,

Sorry but the theme has no master list with the fonts. Please check the google repository.
https://fonts.google.com/

Thank you!

Please clear all caching after you delete the code as it will not show up once the cde is removed.
Hosts can provide a hosting side cache as well so please make sure you clear that as well.

Thank you!

Hello,

The mobile theme uses different files than the main theme. It is added as a plugin and plugins that work on the main theme will not necessarily work on the mobile theme as well. The plugin you use is not tested so I cannot provide any solution in this regard.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Please add this code in the theme panel-> custom css box:
#buddypress input[type=submit]:hover{
background-color: #f49d00!important;
}

Thank you!

Hello,

The speedbooster plugin will move the css to the footer of the site. That means it will load last and you will be able to see the original css before the theme panel css loads. In order to prevent this you can either remove the style.css from the speedbooster code: https://www.screencast.com/t/ygx12ohW0V or change the colors directly in style.css

Thank you!

Hello,

Please use this custom css in the theme panel-> custom css box:
.woocommerce-loop-product__title{
line-height:15px!important;
}

Thank you!

Hello,

You can use a floating header menu in our theme by selecting it from here: https://www.screencast.com/t/H8XqQrPCW

Thank you!

Hello,

Maybe you have a custom css on your site that interferes with the code I provided above. Please provide a link to your site so I can inspect it.

Thank you!

Hello,

Please use this custom code in the theme panel-> custom css box:

.td-category-header .td-page-title{
text-transform: none;
}

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

Plugins can also affect the settings so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Also please increase your system status parameters: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,

It seems your cache was not cleared. It show the likes as it should now: https://www.screencast.com/t/p7k5oXNLtr

Thank you!