Hello,

Sorry but we have not tested the plugin you mention and we have no idea of it’s functionality. If the plugin will not works out of the box, it most likely needs further implementation we cannot provide. Sorry

Thanks

Yes, the inline ad is not valid for every post. If you have a smart list for instance, it will ignore all the post ads. It will only work with smartlist ads.

Thank you!

Sorry but this has nothing to do with the theme support or the theme at all. It is merely a coincidence. The theme will not touch your site in any way. Once you buy the theme you have it for life and there is no such thing as disabling the website. Please switch to a standard wp theme and test it out. Your site could have been disabled by maybe some malware or the host. We assure you that the theme is not able to disable your site

Thank you!

Hello,

This depends on the header style that you use. Please specify which header style you use as it’s not possible on all of them.

Thank you!

Well if you do not know how to remove a code, then you should really hire a freelancer to help out.
Thanks.

Hello,
I’m not sure what exactly does not work. Please provide more details
Thanks.

Hello,

q2: You can change the stars color using this css:
.td-icon-star, .td-icon-star-half{
color:orange!important
}
The summary does not have a detect for a single review criteria. I will add this to our list for future updates.

q4: You added an incorrect channel to the youtube widget: https://www.screencast.com/t/d7bijfHV After you add the correct channel, click the widget. It should take you to your youtube channel.

q5: Please check the theme colors section in the theme panel. If you use the mobile theme plugin you will find it in the mobile theme section of the theme panel under colors.

q6. It is possible with a bit of css. For example:
@media (max-width:767px){
.single-post .category-video .td-post-featured-image{
display:none!important
}}
This code will remove the mobile featured imege from all posts in the “video category”

q8: The mobile theme will not render visual composer shortcodes. It does not matter if it’s a post or page. They will not work.

q9: I;m not sure what space you are referring to. please provide more details.

Thank you!

Hello Tim,

Thisc could be a faulty theme install. Please delete the theme and install it again like so: https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hello,

Our theme already has a homepage post element where you can add the latest post so it will change dynamically.
However it will not bring the full content of the post, sorry.
Thank you for your suggestion. I will add this to our list.

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

The problem is not in the source code of the theme and this is the proof: http://demo.tagdiv.com/newspaper/
We only recommend these plugins: https://www.screencast.com/t/hGdEB2zgRv
Mybe you have updates set to automatic and a plugin was updated and is no longer compatible. Untested plugins can become incompatible at any time. The tested ones also do, but we also check them on each theme update and make the proper adjustments every time. Unfortunately wer cannot do this for every plugin out there. That is why there is a list of compatible plugins to use. Not all plugins will be compatible with our theme.
If the error is still there without plugins. then maybe it is a chiuld theme or a cdn server with js minification or a custom code you added to the theme. The theme does not come with that error.

Thank you!

It was not the code in the theme panel I was interested in. I wanted to know how you implemented them, but now that you provided the site, I can see that: https://www.screencast.com/t/50RsbdK0z
The ads seem to display fine.
Is there another place I should be checking?
Thanks

It;s because more and more people use untested plugins or js minification.
Please check your browser console and if you see something similar: https://www.screencast.com/t/lbFtvXd7 then you know you have a js error. This is most commonly caused by plugins.
disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Maybe this is the code you were looking for: https://www.screencast.com/t/52ufTLeI2GbG
Thanks.

For the translations, are you using https maybe? If so please use this guide:
Try to load your desired translation from panel and then you will see in the left corner of your browser an icon with a shield. Click the Load unsafe scripts option like this -> http://screencast.com/t/aLm2aAFv5
If this is not the case then please contact us via our email address at contact@tagdiv.com and provide wp-admin so we can login and investigate. Please also include a link to this topic so we can identify you.

Thank you!

No, it is not being ignored, it is just that we answer from oldest to newest and if you keep posting the topic will be newer. It is recommended for a faster reply to open one topic and stop posting until you get a reply. Posting will simply delay your answer.
OK, to the matter at hand.
The bounce rat has nothing to do with themes. It has but it does not matter which theme. When you switch themes, this will happen no matter the theme used but it will stabilize again shortly.
As for the page speed please read this guide: https://forum.tagdiv.com/how-to-make-the-site-faster/

Thank you!

Hello,

Yes, there is. Please use this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Unfortunately plugins prevent me from inspecting the site. You could have a conflicting plugin that causes some issues. I can’t tell as I cannot use the browser inspector on your site.
please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Please read the doc s on how to set the sidebars for posts and categories: //forum.tagdiv.com/sidebars-tutorial/
For pages the sidebar has to be created using the page builder on a split row. You can use the widgetized sidebar element if you want to pull a sidebar from the widgets area on a page.

Thank you!

In order to see any image dimension in our theme you can take a look in the thumbnail section of the theme panel:
https://www.screencast.com/t/BeOUsMiye
You can also use the browser inspector to see the sizes: https://www.screencast.com/t/jp5mTVb4JiE

Thank you!

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

If a refund is what you are referring to, then we will be able to provide it based on the official refund policy here: https://themeforest.net/page/customer_refund_policy
https://themeforest.net/refund_requests/new

Thank you!

Well if images do not load anymore it means the js breaks so your script is not compatible with the theme js.

Thank you!

Hello,

Unfortunately the theme will not work with such hooks as it;s custom made and not using any framework. if you want to add conditions to the code in the header section to change them based on category you will need to alter the header files: https://www.screencast.com/t/fwWL5AwJTb8

Thank you!

Hi,

Now I see 3 categories son the mobile theme but all of them will have to show up. Please clear all caching on your site and contact the hosting provider and have them remove any hosting-side cache as well. also pleasde disable all plugins except visual composer, clear cache and reset cdn files.

thanks