Hello,

Sorry but our theme does not feature all the google fonts. you do have the possibility to add custom fonts though. Please use this guide: https://forum.tagdiv.com/font-customization/

Thank you!

Hello,

The limit was added because of the preloading option. I you have preloading on, all of the posts within the mega menu will be loaded so if you have lots and lots of categories, then the preloading will take quite some time. We made sure the preloading will not affect the loading speed drastically.

Thank you!

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

Sorry but the mobile theme plugin does not have child theme support for the moment. The child theme is only available for the main theme. We will work on this on future releases and improve our child theme support.

Thank you for your understanding.

hi,

If you want to place a custom code in the header then you should look for the header file that corresponds to the header style that you use. The header files are found here: http://screencast.com/t/lppryMeUA

Thank you!

Hello,

What I can say is that they do not come from the theme. Our theme only has 2 js files a theme.js and a theme_min.js file.

Thank you!

Unfortunately css cannot do that. That needs to be hard-coded. It;s easier to just use style 8 as it already has this functionality as it is no simple thing to do.

Thank you!

In the current version, the css needs an extra property as there were a few changes to the code Please use this code:

.single .author-box-wrap .avatar {
width: 150px!important;
}
.single .author-box-wrap .desc {
margin-left: 167px!important;
}
.author-box-wrap .avatar{
max-width:167px!important;
}

Thank you!

And where are you using the filter if it’s not affecting the homepage? You need to edit each block and use the block settings to filter posts the way you want them in each block in particular: https://forum.tagdiv.com/block-settings-guide/

Thank you!

Unfortunately there is no update proof way of altering the plugin. sorry. You will have to create back-ups of your modification and if the mobile theme plugin gets updated you will have to re-add the modification.
There is no update proof way of altering any file whether it;s a theme file or a plugin file. A child theme does not help much as well. That needs updating as well.

The file you must edit to replace the comments is: http://screencast.com/t/mcalsLhl8q

Thank you!

Hi,

If you use the mobile theme the footer will be a predefined one and it can only be altered with css. If you want to remove the footer logo and about us section you can use this css in the mobile theme custom code section:
.td-mobile-footer-wrap .td-footer-logo, .td-mobile-footer-wrap .td-footer-description{
display:none!important;
}

Thank you!

You can also move to php 7 from newspaper 7.6 as we implemented support for it but only version 7.0.
7.1 still has some issues but it should provide a bigger impact than 5.4 to 5.6. 🙂
As for the “bloated” theme, each user bloats his website as much as he wants. If you use lots of different blocks and lots of complex elements with ajax pagination and ajax filters and sliders etc. then you should expect a dramatic page speed decrease as all of them come with a speed price.

Thank you!

This is because maybe you are not using the default blockquote. Our theme has multiple quotes: http://screencast.com/t/lWLAVHS9
Try to see if the quote is a default one or a custom one. The theme panel option will only affect the default.

Thank you!

Hi,

Please provide a link to your site pointing at one of these images so I can figure out where the style comes from

Thank you!

Hi,

The missing updated error means you simply disabled the post date. Please enable the post date and the post author as you will see errors in your structure data if you remove them because google needs a data and an author for posts. If you remove them, there will be an error for each post where the author or date is missing.

Thank you!

Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!
Bogdan B

Hello,

There is no license issue. You probably see the activation message from visual composer. Please read this guide: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
As for the mobile editor , that will only show up once you activate the mobile theme. Until then there will be only 1 editor. You should also check the screen options to make sure all fields are checked: http://screencast.com/t/EnBiqF3rOeh

Thank you!

Please do not post support questions in this topic. If you have any support related questions please open a new topic.

Thank you!

Hi,

Indeed there is no such detect in our theme and this could happen. This is already on our list though and we will look into it for future updates.

Thank you!

Hello,

Sorry but I cannot confirm this since none of these plugins are tested. I can only guarantee and recommend these plugins which are marked as tested and recommended: http://screencast.com/t/rPImndhb

Thank you!

Hi,

Our theme is compatible with the latest version of woocommerce. You can update the theme using this guide:
https://forum.tagdiv.com/how-to-update-the-theme-2/
then : https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
As for the child theme, that will need updating too. There is no update proof way of altering the theme files:
https://forum.tagdiv.com/topic/setting-up-child-theme/
Then you can update your plugin.

Thank you!

Please activate the visual composer plugin as it is required by our theme. Access the plugins section from the theme panel and install it from there: http://screencast.com/t/V201zK23h2rS

Thank you!

If you want to place a category in a menu item, you can do it from the WordPress menus section. Please read the official WordPress menus documentation here: https://codex.wordpress.org/WordPress_Menu_User_Guide

Thank you!

OK,

If you want to hide the sidebars for mobile phones you can use this code:
@media (max-width:767px){
.single .td-main-sidebar{
display:none!important
}}

Add the code in the theme panel->custom css box.

Thank you!

Hello,

You will have to upload bigger images so there is room to cut the image in the bigger size. The theme will not create a bigger image. It will grab the maximum size it can but if there is no bigger image uploaded it will still show the same size as the previous thumb. For example. You have an image thjat is 696 x 480 for example. The thumb used on posts is 696 x 0 and for retina you would need a double size image. Welkl the theme cannot create the double size from a small image. Add a size of 1920 x 1080 instead of 696 x 480 and then you will see a difference. You can make sthis test with existing images on very small thumbs where you will see a before and after result without uploading a bigger image. Make sure you also clear cache after you regenerate thumbs though

Thank you!
Bogdan B