Hello,

We have not tested ad plugins with our theme or other ad services. There are many ad providers out there that offer their own kind of ad implementation. We only tested adsense with our theme but other ads can be used though by implementing them through this code:
https://forum.tagdiv.com/using-other-ads-non-adsense-ads/

Thank you!

Hello,

Unfortunately, the theme api does not allow this kind of implementation to be done through a plugin. If you alter the main theme php files, you will have to re-apply the modification after updating. There is no update proof way of customizing the theme files. Sorry

Thanks

Hello,

Usually it should show a smaller version of the logo. Please try this option: https://www.screencast.com/t/w0TCxQD5

Thanks.

Hello,

Sorry but our theme does not have any option to add share buttons on pages. You can share a post in our theme, but not a page. It can only be added through plugins.

Thanks.

Hello,

Please contact us via email at contact@tagdiv,com and provide wp-admin and cpanel so we can login and investigate.

Thank you!

Hello,

Unfortunately you need to activate the retina thumb because the thumb loaded for mobile devices is 324×235 but if your mobile screen is bigger than that, it will stretch the image and it will look fuzzy. This is where the retina image comes in. There is no intermediary thumb between desktop and mobile for lager mobile screens.

Thanks

Hi,

If you need us to investigate, you will have to provide both wp-admin and cpanel access so we can check your site and see where the errors originate from. Please contact us via email at contact@tagdiv.com and provide this information so we can investigate this properly.

Thank you!

Hello,

If you want posts to appear in one block but not the other, then the blocks will need to have different sorting options. The easiest way to do it is to have each block show particular categories. Sort your post in separate categories and have the blocks show just specific ones so that the posts do not get duplicated in multiple blocks on the homepage. Also make sure the posts do not belong to multiple categories as the post will show up in every block that can show that category.
Another type of useful block sorting is to sort the posts by tag. This way you have more precise control over what posts show in which block.
For more details on block sorting please check: https://forum.tagdiv.com/block-settings-guide/

Thank you!

Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

Sorry but you will not be able to import a featured video through any plugin. The featured video functionality of our theme is to grab a video from youtube, vimeo dailymotion or facebook. They are particular cases all coded in. There is no functionality for a another implementation option.
If you need to alter this functionality and implement a featured video through a plugin, you will have to hire a freelancer to help with the code as we cannot offer such services.

Thank you for understanding.

Hello,

Please clear your cache after you make such changes and re-save permalinks.
Then test again. if the issue is still there, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

Please check this forum topic:
https://forum.tagdiv.com/topic/showing-also-time-next-to-date/

Thanks

Hello,

Please provide a link to your site so we can inspect it and see if a size change is possible with your logo size.

Thanks

Hello,

First please make these adjustments in order to be sure you meet the requirements for the newspaper theme: https://forum.tagdiv.com/requirements-for-newspaper/
Then please check your cache plugin and make sure you only use wp super cache. Please check any caching provided by the host and disable it.

For page speed please use the following guides:
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
– https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hello,

No, we do not recommend using a child theme unless you plan on code modifications in the php file. that is the one and only scenario a child theme should be used for. You do not need it otherwise.
As for the images, please note that each block uses a different thumbnail to show the images. You can check the different thumb sizes used in our theme here: https://www.screencast.com/t/zH5FMYs9

Thank you!

OK, please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.

Thank you!

We have seen this before and it is linked to plugin conflicts. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Then test again.

Thanks.

You did not mention any ad until now.
If you want to place the border underneath the header ad, use this code:

.td-a-rec-id-header{
border-bottom:1px solid lightgrey;
}

Thanks.

Hello,

Unfortunately not all plugins are compatible with premium themes. That is why your shortcodes are not rendered.
The only tested and recommended plugins are found in this list: https://www.screencast.com/t/BxtXu4mJ6S

Thank you!

Hello,

You are referring to the mega menu implementation. Please read this guide:
https://forum.tagdiv.com/mega-menu/
The mega menu grabs the categories of the main menu item. you cannot change them to other categories

Thank you!

that is because you have no top menu. That code targets the top menu. you only have the main menu. in this case, use this css:

.tdm-header-style-2 .td-header-menu-wrap-full{
border-bottom: 5px solid lightgrey;
}

Thanks.

Hello,

Sorry but that is the name we added to the theme files for each demo: https://www.screencast.com/t/wERlgVXlD2B
Changing the file names will also involve changing them across everywhere in the theme code where they are referenced and that will be no easy task. Here is just a quick search through the theme code for the word “demo”
https://www.screencast.com/t/gADU0MEgjy

Thanks.

Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello Javier,
This usually happens due to low memory. Please use this guide to increase your memory allocation: https://forum.tagdiv.com/requirements-for-newspaper/
Plugins can also be a possible cause so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Please also contact us via email providing wp-admin so we can check it out.