Hi,

I tested your website on firefox but all seems well: https://www.screencast.com/t/dSnbaWTCfi
I cannot see the issue now. Please check again as it could have been a temporary caching issue.

Thank you!

Hello,

1. Sorry but our theme does not have such a feature. A custom pop-up can maybe implemented through plugins.
2. You can use a 301 redirect metho to redirect any links on your site: https://www.wpbeginner.com/beginners-guide/beginners-guide-to-creating-redirects-in-wordpress/

Thank you!

Hello,

Please try to re-save permalinks in the WordPress settings. If this does not fix the issue, please test this without plugins as a plugin conflict can also affect the cloud library.

Thank you!

Hello,

1. The theme will create the thumbs necessary for the blocks but it cannot enlarge images. Your image is smaller than the thumb needed for that block. Your image is 640×415 while the thumb requires 741px width minimum.

2. Please use the “force regenerate thumbnails” plugin to regenerate all your thumbs.

3. It seems this could be a plugin conflict. Please test this without plugins as it seems the js for the lazyload animation does not get through properly.

4. The width of the element comes from the iframe itself. Please check iframe controls to select a different width for your embed.

Thank you!

Hello,

I’m not sure what you are referring to. The images seem fine.
There is an issue with the slider gallery though that was fixed in recent versions. Please use this guide to update you theme:
https://forum.tagdiv.com/how-to-update-the-theme-2/ and then use this guide to update your theme plugins: https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hello,

If you want to load a custom font in our theme please use this guide:
https://forum.tagdiv.com/font-customization/

Thank you!

hello,
this code will affect bothrop-downs, for the siblings and for the ‘latest’ dropdown filters.

.td-category-siblings .td-subcat-dropdown a, .td-category-header .td-pulldown-category-filter-link{
font-size: 11px;
}

Place the code in the theme panel -> custom css box

Thank you!

Hello,

Unfortunately there is no one solution to fit all issue. This error can be caused by a whole number of issues. It has to be investigated for each case in particular.
There are a few steps you can take into trying to debug this issue though.
The first one would be to make sure there is no plugin conflict.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Also make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/ check the system status section of the theme as it will let you know of any major problems that can cause errors on your site.

If all else fails, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

If this dos not do it, please also try to disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

you can try to tweak it with css a bit but the ad is way too big for the header ad spot. It will not look good. There is no simple solution to implement both that huge ad and the logo on the same row. I this case i recommend using a header style that does not display the header ad next to the logo.

Thanks.

Hello
You can add this custom css in the theme panel-> custom css box:

.td-header-style-3 .td-header-sp-logo{
margin-left:0;
}

Thank you!

Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

You can also add this code for the purple space:

.td-footer-template-14 .td-footer-bottom-full{
padding-top: 0;
}

Thank you!

Hello,

Please use this guide to increase our wp memory as well as php memory:
https://forum.tagdiv.com/requirements-for-newspaper/
IF the plugin still has trouble installing, try to installing it as a wp plugin in the plugins section by pressing the add new button.

Let us know how it goes.
Thanks.

Hello,

Please make sure you clear cache after applying changs. The ad size is selected but no ad can be delivered in that size:https://www.screencast.com/t/3PtS7Nw9YI8w The contianer of the header will not permit it.
Yes you can use 970 x 250 in the header ad spot

Thank you!

Hello,

Sorry but our theme support does not cover a one on one time. We cannot offer such services. If you need us to investigate something, you can contact us via email at contact@tagdiv.com and provide all the necessary details we need to investigate the problem.

Thank you!

Hello,

Yes, you can create a new sidebar. Please read this guide: https://forum.tagdiv.com/sidebars-tutorial/

Thank you!

Sorry but our theme does not have the possibility to implement such a menu as on the site you mention. The header styles that show the logo in the middle do not have containers left and right to add custom content.

Thanks.

Hello,

Your errors are memory related. Please use this guide: https://forum.tagdiv.com/requirements-for-newspaper/
Make the proper adjustments to the memory allocation and read the guide carefully. If you use more plugins add 256 mb of memory to wp-config.

Thank you!

Hi,

Well the buttons that you say look ‘cheap’, come from contact form or woocommerce. The thee has no settings to style these buttons.
You can maybe try this css code to style them:

.single-product .product .summary .cart .button, .wpcf7-form input[type=submit] {
border-radius:5px;
background-color: #f60;;
}

.wpcf7-form input[type=submit]:hover{
background-color:#444!important
}


Thank you!

Hello,

Indeed it does not seem to detect the screen size properly. once he screen is resized by even 1 pixel, the gallery will work fine again. it is a strange issue But i suspect other elements on that page breaking the layout. there are a lot of complex elements preset on the page that could influence the gallery. Please test the gallery on a brand new page and see if the result is the same. If it is, then please contact us via email at contact@tagdiv.com and provide wp-admin so we can investigate this.

Thank you!

Hello,

You can add this code in your custom css section of the theme panel to reduce the bottom padding of the container:

.td-main-content-wrap{
padding-bottom:0;
}

Thank you!

Hello,

Sorry but our theme does not have such functionality. You will have to search for a plugin that can provide it but i cannot make a recommendation as we have not tested such plugins.

Thanks.

Sure,

Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate. Please provide a link to this conversation as well.

Thank you!