Hello,
The sub-menu does not take 2 second to load. Please test this on our default demo: http://demo.tagdiv.com/newspaper/
Menus load instantly in our theme. You most likely have a plugin conflict affecting the menu. Please disable all plugins except visual composer, clear cache and reset cdn files.
Then test the menu again.
Thank you!

Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. It is most likely a plugin conflict. ALso if you have any redirect rules set, you might want to check those as well.
Also please update your theme to the latest version by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and also update your visual composer plugin: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you!

Hello,
This issue is a known one caused by caching plugin. Please only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Please also check for any hosting cache or cdn server (do not use rocket loader)
As for the ads, they seem to work fine on mobile as well: http://screencast.com/t/jeJFtk1SR3
Thank you!

Hello,
It’s not the phone itself that causes the issue but the browser. Please install one of the supported browsers on your phone: http://screencast.com/t/fa97e8mJ
I;m not sure what browser does the htc have but most likely it;s not supported.
Thank you!

Hello,
This depends on whether you use thew child theme or not. The child theme has it’s own css and you should add the code in the mobile theme tab under custom code. Also if the code is not specific enough, the child theme code could still be overwritten by the default code. Css sometimes does that as it’s a very specific language.
Thank you!

Hi,
Please make a request via email at contact@tagdiv.com and we will provide the patch there. Please also include a link to this post so we can identify you.
Thank you!

Hello,
this happens because in your new posts you use visual composer on posts even for your text. Please only use the standard mce editor and add simple text so it can wrap around the featured image. If you use visual ocmposer text boxes, they cannot wrap around the image.
Thank you!

Hello,

If you want to change the font you can use this guide to do it: https://forum.tagdiv.com/font-customization/

Thank you!

Hello,

The latest articles section is part of the page template. There are 3 page templates. One of them has this element called the latest articles section. If you want to remove it, simply change to another template from here: http://screencast.com/t/RwNO7fgK

Thank you!

Hi,
I assume you are talking about the hover effect with the yellow border and transition effect.
The way the site you mention has done it is with this css:

.td_module_mx6:hover .td-module-thumb {
    border: 5px solid #F3EC04;
}
.td_module_mx6 .td-module-thumb {
border: 0px solid #F3EC04;
transition: all 0.3s linear!important;

Thanks.

Hi,
If you already have the sprites, you can use this guide on how to use sprites: http://www.w3schools.com/css/css_image_sprites.asp
Alternatively you can use this topic to see how it can be done:
https://forum.tagdiv.com/topic/how-to-change-the-single-post-pagination/
Thank you!

Hi,

In order to target these links, you need to assign a custom class to the row containing them in visual composer: http://screencast.com/t/meJp1GMh Then you can use this css using the class you gave the row::
.imagelinks .wpb_text_column a{
color:red;
}
.imagelinks .wpb_text_column a:hover{
color:blue;
text-decoration:none;
}

Thank you!

Hello,
Each demo has it’s own unique style that is custom designed for that demo. Most of the times these elements cannot be replicated on another demo without customization. if you like the look of one demo, the proper way to go about it is to install the demo, not try to replicate it on another demo as most of the demo styles are custom made.
Thank you!

Hi,
Please make sure you have the latest version of the social counter (4.1) and clear all caches whether it;s a plugin, cdn or hosting cache. The social counter in not a live count. It makes a few requests per day in over to keep the server as light as possible on the load. Please clear caches and allow it a bit of time to update.
Thank you!

Hello,

Please make sure you follow every step from this guide: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
If you still cannot get it to work, please contact us via email at contact@tagdiv.com and provide a link to your site and wp-admin so we can login and investigate.

Thank you!

Hi,

Unfortunately there is no way of removing the lightbox on a tagdiv gallery. It’s the way the gallery was created. you can use a css trick though to make it not clickable if this is what you are after:
.post_td_gallery .td-slider{
pointer-events:none!important;
}

You can add this code in the theme panel-> custom css box

Thank you!

Hi,
In order to change the homepage, you have to edit it in the back-end. Please access the pages section and press the edit button on the page that has the word -front page after it. Once you access the homepage back-end you will see the 3 single image banners like so: http://screencast.com/t/eWa7h3SqN you can change the images or replace the element with another one if you want.
Thank you!

Hi,
Unfortunately this is not enough data. Please also mention how you implemented the ad code. Please also provide a link to your site so we can inspect the ad.
Thank you!

Hello,

In order to control the block settings, please read this guide: https://forum.tagdiv.com/block-settings-guide/
There are a lot of different ways you can avoid duplication on your homepage. You can chose different categories fort blocks, different sorting options, you can use offsets or you can use the unique articles option: https://forum.tagdiv.com/unique-articles/

Thank you!

Hi,
The options i mentioned are in page edit, not the plugin settings. Please edit your homepage and you will find the row at the top of the content. As for the activateion meessage please read this topic:
https://forum.tagdiv.com/topic/visual-composer-ask-about-activation/ – http://screencast.com/t/5RawZt9jG
Thank you!

Hi,

You will have to update your theme as there was a problem with the mobile theme and the previous version of the theme. Please use this guide and re-download the theme and install it like so: https://forum.tagdiv.com/how-to-update-the-theme-2/ The version will still be 7.3 as we did not change the version. We only replaced the faulty pack with the correct one.
let us know how it goes.

Thank you!

Hi,

Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate this issue. please also include a link to this topic.

Thank you!

Hi,

Unfortunately opera mini has too many limitations for us to be able to fix anything for it. It is a stripped down version of a browser that is useful if you have slow internet connections or expensive mobile data packages. We understand the frustration caused by this but it is very hard to fix these issues. We would have to create a new theme for opera mini alone and remove any elements that are not supported by the browser. Sorry for the inconvenience but we do not recommend the use of our theme with opera mini as well as opera classic or internet explorer 8 or lower. Our theme has many complex elements and these browsers do not have the needed features to support them.

Thank you for your understanding.

Hello,

Unfortunately you cannot as the mobile theme does not use visual composer in order to provide the best loading times. Please read this guide: https://forum.tagdiv.com/the-mobile-theme/
If you want to have blocks on your mobile version you can simply disable the mobile theme plugin and use the standard responsive version of the theme.

Thank you!

Hello,

Please contact us via email at contact@tagdiv.com and provide a link to your site and login information so we can access the back-end of your site and investigate the issue. Please also include a link to this topic so we can identify you.

Thank you!