Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files. Then check your posts again. If there is a plugin conflict, this should fix it. Let us know if you still have issues with this.
Thank you!

Hi,
the font should not affect the block title layout so please post a link to your site so I can inspect it. If you do not want to post it here, you can send us an email at contact@tagdiv.com and you can also provide wp-admin so we can inspect the back-end as well. It will help us on our search.
Thank you!

Hi,
If you use a caching plugin, you need to activate the ajax post views. If you did not have this active, then your views are not correct. Please read this guide: https://forum.tagdiv.com/ajax-view-count/
Also for caching we recommend using WP super cache as w3 total cache creates a few issues with our theme.
Thank you!

Hi,
For a video post, you need to select the video post type and only afterwards add your video. Leave the featured image section empty as the theme will grab the featured image from the video thumbnail. The featured image from the video is not displayed on the post itself. Also, if you use a featured video, make sure you use a video template: http://screencast.com/t/93m8mom8Y
You can read more about featured videos here: https://forum.tagdiv.com/featured-image-or-video/
Thank you!

Hi,
You have to import the slider from the theme package. Please read this guide to do it: https://forum.tagdiv.com/import-revolution-sliders-on-demos/
Thank you!

Hi,
Unfortunately that is a custom design so you will have to hire a graphics designer to help you out. Sorry but we cannot offer any such services. You can hire a freelancer online as prices for a logo are not very high.
Thank you!

Hi,
The thumbnails in our theme are fixed and cannot be changed through the theme settings. In the block settings you can only activate or deactivate a thumbnail.(this is helpful if you want to prevent the theme from creating some thumbnails you do not plan on using)
Here is a list of thumbnail sizes used in our theme: https://forum.tagdiv.com/theme-thumbs/
If you want to change a thumbnail size, you need to edit the theme files. You can use the theme api system for this if you havfe the proper coding knowledge: https://forum.tagdiv.com/api-thumbnail-introduction/
Thank you!

Hi,
All these style cascades are from using speedbooster or similar tools to move the css render block to footer. This is good for page speed but bad for visuals unfortunately. There is no middle way about this. If you move style.css to the footer then it will load after all of the content and apply your css settings afterwards. If this bothers you, please remove style.css from speedbooster or other tools so the css will load first. It will not have a significant pagespeed drop.
Thank you!

Hi,
I have checked your site and saw the soundcloud iframe problem. The issue is the width and height are already set from the iframe settings. They are not created responsive by default. They have a fixed width and height: http://screencast.com/t/jnAj15xLObI
You need to remove he player width and height and allow it;s autoscale feature to run as specified here: https://developers.soundcloud.com/docs/widget
Thank you!

Hi,
Not all updates were made on your end. You need to update the social counter as well. Please check this topic:
https://forum.tagdiv.com/topic/tip-how-to-fix-social-media-counter/
Thank you!

Glad it worked out!
Have a nice day!

Hi,
The category tags can be removed for every module in particular from this section of the theme panel: http://screencast.com/t/Ke7qKqng
if you want to remove the tags for a particular block and not all blocks of that type, then you can add a custom css class on the row in visual composer and use css to hide the category tags.
Here is an example: http://screencast.com/t/hejLj9Cvv
Then I would use this code to hide the tags for this row only:
.mycustomclass .td-post-category{
display:none!important;
}
As for the tags on category pages, they can be removed by changing the category template style from the per-category settings: http://screencast.com/t/5zTtbSaOU

Thank you!

Hello Thomas,

We ran a few tests with woocommerce 2.6 but found no errors at the moment. It seems to work properly. If you plan on updating please create a back-up so if anything goes wrong you can always restore your plugin version and content.

Thank you!

Hi,
At the moment these options cannot be edited from the theme panel. you can use the theme pane for custom css though so you do not have to change the style.css file directly. Use the custom code tab of the panel. I will add this request on our update list and hopefully in a future version we can provide these options.
if you need assistance with changing these colors we can provide the proper css codes for it.
Thank you!

Hi,
The latest articles section is added by the page template you select from the right side of the page edit screen. There are 3 templates to chose from: Default, pagebuilder + latest articles or pagebuilder + page title.
http://screencast.com/t/cPpWcrpG4
Thank you!

Hi,

It seems the margins get modified on your end either from a plugin that re-writtes the css or a custom modification or css code . Please try to revert the theme to it’s default state by disabling all plugins except visual composer, clear cache and purge cdn files. Then remove any custom css or custom code you might have in the theme panel or directly to the theme files.
Let us know if you still have problems with this. if you do, please provide a link to your site so we can inspect it.

Thank you!

Hi,
This will work from the child theme so you do not have to edit the original file. What I was mentioning above is that a child theme is not update proof. You still have to replace the file in the child theme if the main theme update will require replacing of the td_module_single.php file. (there is a list of modified files attached to the change log on themeforest for every update so you can inspect what files were changed. If td_module_single.php is on that list, then you need to replace it in the child theme as well and re-apply the modification)
I hope this helps.
Thanks.

Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn files. There could be a plugin conflict that is preventing the likes from being red. Please also make sure you follow this guide for facebook sharing: https://forum.tagdiv.com/facebook-share/
Thank you!

Hi,
There is no setting for this as I have stated above. It will have to be done either through a plugin like IngGeek suggested or custom made (hard-coded).if you do not have the proper skills to code it in, I suggest getting some help for it. (jcarr99 already offered to help on this)
Unfortunately custom work is not part of the theme support so i cannot provide a solution here. I can only point you in the right direction.
Thank you!

Hi,
Please send us an email at contact@tagdiv.com and provide a link to your site and wp-admin so we can access your back-end to inspect the counter.
Please also include a link to this topic so we can identify you.
Thank you!

Hi,
If you set the categories in the ajax menu, there will not be any others excepot for the ones that are sub-categories if the ones you add. In that case you need to remove them with a – in front of the ID as the block settings tutorial shows.
Thank you!

Hi,
In order to create a homepage you need to use visual composer. The screenshot I showed was from visual composer, not the theme panel. Maybe this will help: https://forum.tagdiv.com/homepage-how-to-build-and-set-it/
Thank you!

Hi,
The category tags cannot be changed from the theme settings unfortunately, You can use this code to do it though. Simply add the code in the theme panel custom css box:
.td-post-category, .td-big-grid-meta .td-post-category, .td-module-comments a{
background-color:red;
}
Thank you!

Hi,
Please read this guide for information on visual composer: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
The plugin cannot be activated so you can ignore the message.
As for the social counter, please make sure you use the latest version of the plugin (4.1) This version is included in the latest theme version 7.1.1 and then simply disable and delete your current social counter and install it again from the new theme package you download from envato.
After you are up and running with version 4.1, use this guide to set it up: https://forum.tagdiv.com/tagdiv-social-counter-tutorial/
After everything is set up, please clear all caches as the counter is affected by cache.
Thank you!

Hi,
The theme used h3 for it;s modules and blocks so if you want to change this behavior you can follow this topic to force the theme to use another heading tag instead of h3: https://forum.tagdiv.com/topic/how-to-change-header-tag-in-page/
This setting applies to all modules at once that means all blocks and modules are affected.
Thank you!