Hello,
This can be caused by either plugins or theme customization. If you have customization done, please make a back-up and revert the theme to it’s default state. If there are no modifications to the theme files, then please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then check your categories again.
Let us know how it goes.
Thank you!

Hello,
When using custom fonts, the path you specify for the font file is very important. It needs the absolute path. In order to check if you have the right path added for your font file you need to open a new browser window and enter the path inside the browser. If the path is correct, the browser will download the font to your pc.
Here is an example of a correct file path:
http://screencast.com/t/cZCm6ONSWA This is on my localhost but you should get an idea of how a correct path chloud look like.
Hope this helps.
Thank you!

Hello,
There seems to be some css there that gets rewritten. The trending now block element does not get the negative margin anymore so it creates a bit of space above the content. Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Let us know if the problem is still there afterwards.
Thank you!

Hello,
You can ignore the visual composer update as we can only update the plugin along with our theme as we are the ones providing it, not the plugin author. You can ignore the update message. Please use the version of visual composer that comes with the theme: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
As for the menu, please remove the css as I see you changed the menu. Every custom css applies to that particular layout. If you change anything like add a menu item or a top-menu, the css will probably not work properly anymore. Please remove the css and provide a link to your website and details about your problem. Also provide a screenshot of the css you have in the custom css box as I suspect it’s the logo that has been changed and it’s affecting the sticky menu.
Thank you!

Hello,

The best way to edit php is by accessing you files via ftp and using a text editor such as notepad++.
1) If you want to edit parts of the header then you need to access one of the header files: http://screencast.com/t/2zAba2Tj
You will need to kn ow a bit of css as well as it is used for the margins you need to alter in order to get your new dimansions to display properly.
2) If you want to add a shortcode for an ad spot at the bottom of the menu, then you need to menu file and use a do_shortcode php function like so:

If you want to place an ad at the bottom of the menu, it’s best to add it inside what is below the menu, not the menu file itself.
In order to do this, you must edit the specific post template or category template or page template you want the add to appear on.

Thank you!

Hi,
If you check our live demo on your mobile phone, you will see that it can be zoomed in http://demo.tagdiv.com/newspaper/ (you cannot zoom out unless you zoom in first)
If you have any protections set on your website or on your server, then that is a different issue altogether.
Thank you!

Hi,
Unfortunately the header styles that have the ad next to them cannot be any bigger as it will affect the ad and the container for he header ad will drop below the logo if this is increased. If you want to use a bigger logo, we recommend using a full logo header style. Small adjustments can be done, but only a few pixels as not to affect the ad container. For this we will need a link to your website so we can inspect the logo and I will try to increase it as much as possible without affecting the other elements.
Thank you!

Hi,
You can use the mobile logo for it like so: http://screencast.com/t/o0B6cfTf
Unfortunately there is no third option. It’s either the normal logo or the mobile one.
Thank you!

Hello Amine,
I’m not sure how you implemented the facebook comments as our theme default comment system is below the pagination: http://screencast.com/t/ft1ZfvLsC
Please check your implementation of the fb comments and change the position of the comments from there.
Thank you!

Hello,
I have tested your site on ipad but I have found no blurry images. If our demo behaves the same way then it means there is a css that enlarges the images although I cannot see it on my ipad. The images do not have 1200px size not even on desktop. I’m not sure where you are getting the 1200px size. You can try to deactivate the post thumbnail in order to force the theme to use the full image instead of the 696 pixels thumbnail but this will impact page speed a bit.
Thank you!

Hello John,
Please provide a link to your website so we can inspect the logo. The retina logo requires a retina display, so please test this with a retina compatible device
Thank you!

Hello,
that menu was destined for the demo purposes only so you can switch the style of the theme. It can be activated though but there will be no settings for it so all modifications to this menu will have to be done by hard-coding and it will not be covered by support. You can activate the menu like so:
http://screencast.com/t/2E1PVpmgo
Fortunately you simply need basic html knowledge to change these links
Thank you!

Hi,

Is your error message about visual composer not being able to install because the destination folder already exists?
If so, you need to access your files via ftp and delete the js composer file from the plugins folder and thn install visual composer again from here: http://screencast.com/t/AKwnNXEmPW
If this is not the message you get, then please provide more details about your problem so we can understand better how to help.

Thank you!

Hello,
Unfortunately our theme does not enlarge images. It only crops them and creates thumbnails for them. If you have smaller images than the containers you want them to fit in, you will have to use the thumbnail upscale plugin and then regenerate your thumbnails again.
Thank you!

Hello,
Please follow this topic to see how to fix it:
https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/
As a note on the subject, if you still cannot get it to work, you can follow this other topic:
https://forum.tagdiv.com/topic/chinese-social-icons/
Thank you!

Hi,
It can be removed with css like so:
.td-author-comments-count{
display:none!important
}
Simply add the code in the theme panel ->custom css box.
Thank you!

Hi,
Please check your system status parameters and set them according to this guide: https://forum.tagdiv.com/system-status-parameters-guide/
Also please try it without any plugins. Disable all of them except visual composer, clear cache and reset cdn files.
If the problem is still there, you can try to switch to a wp default theme and check again to see if it’s a WP problem.
Thank you!

Hello,
There is no setting for this, so you will have to modify the theme files if you want to get the category tag up there. You need to edit this file like so: http://screencast.com/t/PBMaC2yR1H
And then you can use css to position it:
.td_block_slide .slide-meta-cat{
position:absolute;
top:1px
}
It will need further customization though as it will lose it’s style set by the theme.
Thank you!

Hello,
If you wish to have a title for your text block, you can simply select a text with title option:
http://screencast.com/t/Ri2aRhO8ZESA
Thank you!

Hello,

1) The social icons color can be changed with css (there is no setting for their color):
.td-social-icon-wrap .td-icon-font{
color:red;
}

2) Unfortunately our theme has no option for this so you will have to use a custom link and add an icon to the menu. For this you can use either a custom image or a plugin like font awesome.

Thank you!

Hello,
The read more tag will not work with our theme as our excerpts on modules and blocks are custom made. The excerpts work differently than the wp ones. Please read the documentation of excerpts to see how to set them up: https://forum.tagdiv.com/excerpts-introduction/
Alternatively, you can type in a custom excerpt from this field: http://screencast.com/t/AX3LlnMq23k
Thank you!

Hello,
Unfortunately at the moment we have not gotten any closer to this as there were many other priorities that needed fixing. It’s still on our list for future implementation but it’s the developer team that decides the moment when such options will become available.
Thank you for your understanding.

Hello,

1) You can hide the post views in on the front-end with css:
.td-post-views{
display:none!important;
}
2)If you use caching, then please activate the ajax post view counter from here: http://screencast.com/t/PUwcIx75
3) I’m not sure what multi-page you are referring to. Please provide an example of such posts.

Thank you!

Hi,
The functions.php file is in the main theme folder. Simply access your site’s files in wp-content/themes/newspaper/functions.php
Thank you!

Hello,
Please first try to get WordPress to work properly. Make a fresh install of wp and activate one of the free themes and test it out a bit to be sure it’s running properly. Then, after everything works, activate the theme and import your settings.
Thank you!