Hi,
i have checked your website again but it now seems that your ad is not displayed. The code appears ok when inspecting the ad but the ad itself is not visible. Please let us know when the ad is active so we can inspect it.
Thank you!

Hello,

The methods you showed could work but you will have to try them out. Please understand that time does not allow us to offer any custom work at the moment as we are a small team and we work hard on development, updates, fixes and support. We would happily help you out but this is not an easy task to tackle. Your best bet would be to hire a freelancer to help you out. There are many sites which offer freelance work and the prices are different from one to the other.

Thank you for your understanding.

Hello,
You can use a simple css trick to hide the comments from the menu:
.menu-item-116719 .fb_iframe_widget_fluid, .menu-item-116719 h3:nth-last-child(3), .menu-item-116719 p:nth-last-child(2){
display:none!important;
}
Simply add the code in your cusotm css box in the theme panel.
Thank you!

Hello,
It seems the plugin has this in it’s code here: http://screencast.com/t/dcHw1iY6o and in these files as well: http://screencast.com/t/beXhLoqjBYzV . You can change it to anything you want by simply editing the text.
I hope this helps.
thank you!

• This reply was modified 10 years by Bogdan B..

Hello,
Sorry but we cannot see any difference between the 2 fonts. Even the images you provided are identical. Open the 2 images up and switch between the 2 and see they are one and the same. We have checked your website on firefox, chrome and IE but no change is visible.
Thank you!

Hello,
Unfortunately this is the case with the author box. You can exclude certain authors from being displayed, or simply include the ones you want displayed by editing this option: http://screencast.com/t/I6LCBtCLh2Z . You will need the author id you can get here: http://screencast.com/t/8havux49S
If you need further options, you will need to find a plugin that has better control over the authors section. Unfortunately we have not tested any author plugins so we cannot make any recommendations.
Thank you!

Hello,
Please check one more thing. Make sure you have widgets placed in the sidebar you are trying to display. Try to create a new sidebar from the widgets area and set it to the post. If it still will not work, then try another thing. Please install the td_books plugin: https://forum.tagdiv.com/custom-post-type-support/. This will install a CTP named books. Try to create a new book and set a sidebar to it. If the sidebar works on a book post, then you will know that the plugin you use is not compatible with our sidebar. In this case you will have to use another event plugin.
Thank you!

Hello,
If you set up the envato toolkit properly then you will only have to hit the update button as it will not update on it’s own. The toolkit will announce a new release of the theme and you simply need to click the update button and the process will be done.
Thank you!

Hi,
If you do not use a CDN server, then please deactivate all plugins except visual composer and clear your cache. This should rule out a plugin conflict.
Thank you!

Hello,
It seems something might have gone wrong when updating. Please make a fresh install via ftp by following this tutorial: https://forum.tagdiv.com/install-via-ftp/ Your settings will not be affected as they are stored in the database. Simply download the latest version of the theme and install it directly.
Thank you!

Hello,
Thank you for your kind words. We are happy to see our hard work is appreciated.
You can see a method to use excerpts in those modules/blocks by following this topic: https://forum.tagdiv.com/topic/block-9/
Or if you prefer not to edit the theme files and just use css in the theme panel there is also this solutioin: https://forum.tagdiv.com/topic/placeholder-image-2/
I will add your request to our list and if more people request such features, we will consider them for a next update.
Thank you!

Hi,
I tested the code again on and it seems to work as expected. I set it to change the font size to 10 pixels on the mobile version only: http://screencast.com/t/obXSjeFFci
Please check any other code you may have in your custom css box to see if there are open tags that might cause problems.
Thank you!

Hi,
Redirects i think will cause this issue I’m afraid.
You can read more about it here:
https://wordpress.org/support/topic/how-to-change-domain-but-retain-facebook-likes
http://stackoverflow.com/questions/7197919/how-can-i-move-a-url-via-301-redirect-and-retain-the-pages-facebook-likes-and-o
http://stackoverflow.com/questions/6691590/url-change-retaining-facebook-likes
I hope this helps.
Thank you!

Hello Marcia,
Unfortunately our theme only crops images. It does not enlarge/stretch them. For this you could use a plugin named ‘thumbnail upscale’ that should do the trick.
Thanks.

Hi,
I have checked your website and found a few errors in your console including a js error: http://screencast.com/t/f11kGFJaxbW
Please try to identify where this comes from. This kind of problems usually occur from conflicting plugins. Are you sure you disabled ALL plugins? Please disable all of them except visual composer and clear your cache. Also check the post settings and set the slider post limit above 4 posts (that is the default value) and make sure you have more than 4 posts to display in that particular category.
Let us know how it goes.
Thank you!

Hello,
Unfortunately there is no option for it in our theme. You will have to edit the theme files and add a custom function for it. You can remove certain post styles by following this method: https://forum.tagdiv.com/topic/hide-post-templates/
I hope this helps.
Thank you!

Hello,
Please try your ad with a simple image. Please use this method and replace your ad with something else non-google as a test and use this method to implement it: https://forum.tagdiv.com/using-other-ads/
I suspect your google ad is not responsive. The theme only displays what ad you give it. Id does not change anything beyond that. Try it with an other ad and see if the problem is still there.
Let us know how it goes.

Hello,
The css is in the head of the document by default. People usually request to move it to the footer section as the google pagespeed insights suggest. Please provide an example of what css is not in the head section by default.
Thank you!

Salutare Bogdan,
This issue is a well known one to us. It is caused by the jetpack mobile theme. Please deactivate this option and your website should return to normal.
Thank you!

Hello,
There is a shortcode to create tabs, but it would be easier to use the element itself which can be found in visual composer: http://screencast.com/t/F0vqe7PeV9U and if you want to use the shortcode, after you create your tab in VC, simply enter classic and text mode and get the shortcode: http://screencast.com/t/9gDseDWSrZ7
Thank you!

Hi,
Please provide a link to your website so we can inspect the ads.
Thank you!

Hello,
We have not encountered this issue before nor could we recreate it on our end. Please try to disable all plugins except visual composer and clear cache to rule out a plugin conflict that might interfere with the video. if the problem is still there afterwards, please provide a link to your website so we can inspect it.
Thank you!

Hi,
Unfortunately there is no universal code as the padding is not always the same or the same container.
For this post you would have to use this code:
.td-post-template-9 .td-post-featured-video {
margin-bottom: 0px;
}
Thank you!

The link to this conversation and the username from the forum were meant to go inside the email you send us..so we can trace the email…I can already see your username on the forum and the conversation we had…
Thanks.

Hi Baldvin,
Unfortunately you will have to identify the plugin that creates the issue and find another one to replace it with. If it creates problems, it must be removed and/or replaced with some other one that does not create issues.
Thank you!