Hello,
Please download the update again from theme forest as there was another revision of these files on 15 DEC. If you got the files before this date, then it might not work. Please download the theme again from themeforest and update your theme.
Thank you!

Hello,
I have checked your website again and the pagination on categories works fine:
page 1: http://screencast.com/t/O3ccKfg8ofx
page 2: http://screencast.com/t/FWTOjLvIc
Thank you!

Hello,
I have checked your website on all browsers (Chrome, Firefox, Opera and IE) and it loads correctly and displays correctly. They are ‘ultra bold’ with 900 weight: http://screencast.com/t/6B2JlshypZ
Indeed in your screenshots the titles were not bold. In any case, it works now.
Thanks!

Hello,
If this is a header ad you are talking about or a logo, you need to use one of the header styles that allow full size logos or ads. The’re the ones that do not have the logo and ad on the same line. These header styles do not re-size your ads or logo. You can see a list of headers styles here: https://forum.tagdiv.com/header-styles/
Thank you!

Hello,
The mega menu does that if you add sub-menus to the menu item made mega menu. When you select a menu item to be mega-menu, the theme will grab the sub-categories automatically so please remove them from your menu.
example:
wrong mega menu: http://screencast.com/t/v1WzLENdw
right mega-menu: http://screencast.com/t/82UzWTWUjVx
The translations that can be made in our theme can be found here: http://screencast.com/t/vbkWqkili
Thank you!

Hello,
Our theme does not use the 640px thumbnail but rather the 696 px thumb: http://screencast.com/t/tpHgwbowU9cp There is no 640 thumb. All the thumbnails used can be seen in the theme panel section. There is something else affecting your images that does not come from the theme.It resizes your images to 640px Please try it without plugins and see how it goes.
Thank you!

• This reply was modified 10 years by Bogdan B..

Hi,

1) You can change the small modules with this code:
.td_module_mx10 .td-big-grid-meta h3{
font-size:20px!important
}

3) Try to change the settings here: http://screencast.com/t/3bnVkNBb3 and disable the animation altogether. The settings should work. If not, it could be your cache. Please clear cache for the seetings to apply.

4) The padding should have been even. Do you by any chance have any modifications to your css code? If not please try it without any plugins. Or it could be something on your homepage that creates the issue (it only hapens on your homepage) You can check it after you run the update script (sent it via email)

6)You can use this custom code to adjust the padding.
.sf-menu a.sf-with-ul {
padding-right: 18px!important;
}

7)I have tested the forum on my end but could not recreate the issue. Please try it without other plugins (disable all of them except visual composer and check again to rule out a plugin conflict.)

Thank you!

Hello,
The demo can be uninstalled so nothing will be lost or overwritten, but just to be on the safe side, you can create a sub-domain and try the demo on that one first to see how things go. https://premium.wpmudev.org/blog/testing-environment-wordpress/
I hope this helps.
Thank you!

Hello,

Please update your theme to the latest version as from version 6.6 and up, the post id filter was implemented so you can select which post to display in your grid. This option also works for pages so you can filter the grid by page id and only display the pages you chose http://screencast.com/t/1Ed5whAmORx. Please follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello,
Now i see what you mean, but unfortunately the theme does not have this option at the moment. I added this request to our update list and hopefully we will be able to provide such a feature in a future version of the theme.
Thank you!

Hi,

Please check these resources and make sure you have your robots.txt file configure accordingly.

– https://developers.google.com/webmasters/control-crawl-index/docs/robots_txt?hl=en
– https://www.ostraining.com/blog/coding/googlebot-cant-access/
– http://www.shoutmeloud.com/what-is-robots-txt-file-and-how-to-optimize-for-wordpress-blogs.html

Hope this helps!
Thanks.

Hello,
These issues can come from your system status parameters. Please check your system status here: http://screencast.com/t/z9DGWDEmpKFR
You can follow this guide to increase the values: https://forum.tagdiv.com/system-status-parameters-guide/
These settings are important and must be increased (green status) as they are a theme requirement.
If the problem is still there after you get all the options green, you can also try it without any plugins. Disable all of them except visual composer and check your sidebar again.
I hope this helps.
Thank you!

Hello,
This maybe has something to do with your WP settings.
Please first try to disable all your plugins except visual composer and clear your cache. If the problem is still there, you need to check the system status settings and try to get all the options green: http://screencast.com/t/z9DGWDEmpKFR
You can follow this guide: System status parameters guide
These settings are part of the theme requirements and should be adjusted.
Let us know how it goes.
Thank you!

Replied in the other topic.

Hello,

Please disable all your plugins except visual composer, clear your cache and purge cdn files if you use it. This could be a plugin conflict so please let us know if the problem is still there afterwards.
As a note, the smart sidebar will not be removed from your homepage if it was added in visual composer on the row. If this is the case, you will need to remove this class from the row settings: http://screencast.com/t/uaxcHcEL.

Thank you!

Hi,

The problem was fixed in the current version of the theme released on December 15: http://screencast.com/t/ZJ1DRGi9Wnu. So if you downloaded the version yesterday you may have downloaded the previous version as this was just a fix we added to it (the theme version was not changed for a simple fix). Please download the theme again from envato and replace the files with the ones freshly downloaded.

Thank you!

Hello,

We are sorry for the inconvenience of the update, First of all, did you run the update script? That is an important step If you updated from version 4 to the latest version, the update script must be run for the shortcodes to change. Unfortunately the update script was removed in the current version and we will have to provide it via email. Please send an email at contact@tagdiv.com and provide a link to this topic so we can provide the update script in order for you to run it. Please also provide a link to your website as all your requests must be done on your website (we cannot recreate the issues on our end) and also include a link to this topic.
I will try to answer the questions that do not involve access to your website

1) You can change the title for big grid 2 by using this css:
.td_module_mx9 .td-big-grid-meta h3{
font-size:20px!important;
}
2) you can deactivate these features for the whole website from here: http://screencast.com/t/7O9whCMbZ , but this also removes the meta from the post as well. If you only want to remove it from that particular big grid, you can use css to do it like so:
.td_module_mx9 .td-module-meta-info{
display:none;
}
3)The zoomong effect is handled by the lazyload animation. In order to remove this effect you need to change this setting:
http://screencast.com/t/CQazK7EQB3Zw
4) we need a link to inspect it.
5) The theme does not stretch images to fit the container, it only crops images. In order to get your image to fit the container you can either upload bigger images or use the thumbnail upscale plugin.
6) We need a website to inspect and an example of what padding you need to adjust
7) We need to inspect the issue.
8) The cause could be the system status parameters. Please try to get all these options green like so:
http://screencast.com/t/z9DGWDEmpKFR
You can follow this guide to do it: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you and sorry for the inconvenience.

Hello,
Please make sure you followed all the steps from our documentation: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ and clear your cache. (enter the id again after you clear cache) and give it a couple of hours to update. It is not a live count. The counter only makes a few requests/day to the server.
Thank you!

Hello,
Please try to disable all plugins except visual composer and clear cache. This could be a plugin conflict (most of the times it is).
Let us know if you still have the problem afterwards.
Thank you!

Hello,
I have checked our email and your request was answered already 7 days ago : http://screencast.com/t/Shwn2BdgYW
Please check your inbox again or the spam folder.
Thank you.

Hello,
You can have a page display in the mega menu by following the instructions at the bottom of the page here:
https://forum.tagdiv.com/mega-menu/
You can get the page id like so: http://screencast.com/t/rgdz6RAG
Thank you!

Hello,
I tested this on my end but could not recreate it. All images get cropped to 696 pixels. Please try to dissable all plugins except visual composer, clear your cache and check your images again.
Let us know how it goes.
Thank you!

hi,
You can use this code:

.td-tags a{
font-size:15px;
}

Thanks.

Hello,
In order to have breadcrumbs on your page you need to use the pagebuilder + page title template from page edit: http://screencast.com/t/xm7Ype0XM
Thank you!

Hi,
We have not tested the plugin with older version of the theme but it might work. Try it out! Just make sure you follow the steps in the above tutorial.
Thank you!