Hello,
Please make sure you update the theme properly. The FTP method is always the best one. You can follow this guide:
https://forum.tagdiv.com/install-via-ftp/
Please also disable all your plugins except visual composer, clear your cache and purge CDN if you use it.
If the problem is still there afterwards, please send an email at contact@tagdiv.com with your wp-admin credentials and FTP access so we can take a look and see where the error comes from.
Also include a link to this topic.
Thank you!

Hello,

The speed booster plugin does not work for you at this moment so disabling it will not affect anything. The plugin has a list of compatible plugins in it’s code and if any plugin is found that is not on that particular list it is programmed to shutdown.
This is the compatibility list: https://www.screencast.com/t/hcjLnOqh4i2
There is however a workaround if you truly wish to use speedbooster with your current plugins, you can make it work by removing or commenting out this code here: https://www.screencast.com/t/RZLIOPUNdqh
This method is not an official position and it could create problems with certain plugins.
You can use this link to achieve faster loading speeds: https://forum.tagdiv.com/how-to-make-the-site-faster/

Thank you!

Hi,
The problem was fixed and an update released. Please update your theme to the latest version 6.6 and also update your social counter by deleting the current version and installing the one that comes with the new theme version.
Thank you!

Hello,

The easiest way to do it is by using the direction alignment in CSS. Please revert your post to the standard layout and just use this simple css to apply RTL style on a specific post.
for example your current post has an id of 325 so you can use css like so:

.postid-325{
direction:rtl!important;
}

result: http://screencast.com/t/r334DfJuo0r
Unfortunately i cannot give you a permanent solution as it will require quite a bit of custom work.
You can however align the entire website by using this code in the theme panel:

body{
direction:rtl!important;
}


It will require further customization as some elements will not align properly.
I hope this helps you get closer to your goals.

Thank you!

Hello,
Please try the widget section without any plugins. It could be a conflicting plugin that causes it.
Also another problem with widgets is the title. You need to use just standard letters on the titles. Any other symbol such as !, @, #, $, or – , _ or language specific characters, will cause the sidebar and the widget area to remove widgets and sidebars.
Let us know how it goes.
Thank you!

Hello,
Please try to disable all your plugins except visual composer and check again so we can rule out a plugin conflict. You can also switch to a WP default theme like twentyfifteen to rule out wordpress issues as well.
Let us know if the problem is still there afterwards.
Thank you!

Hi,
Please clear your cache and check the new plugin with another user. Try ‘cocacola’ for example and see if the likes are being picked up.
Thank you!

Hello,
Please remove all versions of your visual composer plugin and it’s files (FTP may be the best choice) And install the plugin from here: http://screencast.com/t/bQeVrE5Brnm
Other versions of visual composer do not work with our theme as the bundled version is adjusted to our theme’s code.
Let us know if the problem is still there afterwards.
Thank you!

Hello,
The Api plugin is online and can be downloaded from here: https://forum.tagdiv.com/practical-example-how-to-add-a-new-block-and-module/
Thank you!

Update!
The Api plugin is online and can be downloaded from here: https://forum.tagdiv.com/practical-example-how-to-add-a-new-block-and-module/
Thank you!

Update!
The Api plugin is online and can be downloaded from here: https://forum.tagdiv.com/practical-example-how-to-add-a-new-block-and-module/
Thank you!

Hello,
Glad you solved it. It is always a good idea to check the documentation. It makes things a lot easier: https://forum.tagdiv.com/wordpress-information/
Your answer was just 2 clicks away, in the sidebar section: https://forum.tagdiv.com/sidebars-tutorial/
You can even use the search option as well to make things easier to find.
I hope this helps for future settings and customization.
Thank you for your message.

Hello,

Sorry for the inconvenience. This is a known issue. Facebook made a few modifications that cut access to our social counter. This was fixed however as of yesterday when the new theme version was released. Please update the theme to the latest version (6.6) and also update your social counter plugin by removing it from your plugins area and installing it from the theme panel: http://screencast.com/t/Zo16smkGYD2

Thank you!

Hello,
The theme was not designed to support RTL, so unfortunately we do not have options for this kind of customization. You will need to modify quite a few elements in order to display them in RTL.
Please provide a link to your website so we can take a look and maybe come up with a solution, but please understand that we cannot offer any ‘official’ solution for your customization.
Thank you!

Hello,
Normally the envato policy allows the use of a theme only on one install. You can however use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed: http://screencast.com/t/NqzloVgyUJB.
Thank you!

Hi,
The top menu for the mobile version was hidden by default. You have a code in your custom css that displays it. If you want it to only show social icons on mobile, you need to remove this code from your custom css box:
@media (max-width: 767px)
.td-header-sp-top-menu {
display: block!important;
}}
Thank you!

Hello,
The best way you can go about this is to access your files via FTP and manually install the theme. Delete the old one and upload the new version. You can follow this tutorial: https://forum.tagdiv.com/install-via-ftp/
Also make sure you clear your cache, remove any plugins and purge CDN files if you use it.
Let us know how it goes.
Thank you!

Hello,

You can see what plugin is used on a webite by accessing it’s page source: http://screencast.com/t/tuUvh5AL6KUW and do a search for ‘plugins’: http://screencast.com/t/NWZq0VAvh

Thanks.

Hello,

We are sorry for the inconvenience but facebook changed a few things that made the social counter not work anymore. This was fixed in the current version of the theme which went live yesterday. Please update your theme to the latest version (6.6) and also update the social counter plugin by deleting your current one and installing the one that comes with the theme: http://screencast.com/t/Zo16smkGYD2

Thank you for your understanding.

Hello,
The main reason we found to cause this error is the Photon feature of jetpack. Please try to turn it off as it is known to cause issues with our theme. If the problem is still there after you deactivate photon or if you do not use it at all, please try to disable all plugins except visual composer and check the smarlist again.
Another thing you can do is update your theme to the latest version (6.6).
I hope this helps
Thank you!

Hello,
If you do not have access to the php.ini file you will need to contact your hosting provider if you need to access it.
As for the .htaccess code, you can find it here: https://forum.tagdiv.com/system-status-parameters-guide/
I hope this helps.
Thank you!

Hello,
Unfortunately you can only add the TagDiv social counter on pages. The theme has no page sharing options. For that you will need to use a plugin. Unfortunately we cannot make a recommendation as we have not tested sharing plugins with our theme. Maybe one of our users can make a suggestion on which one works best. If not, try a few of them out and see which one does the trick.
Thank you!

Hello,
I have tested this again and for smartlist 6, the same method applies. If you want to remove the list item number on smart-list 7: http://screencast.com/t/LmaYixeY
On smart list 8 is a whole different matter. The numbers cannot be targeted only for this particular smartlist. You can only remove the numbers for all the smartlists. Smartlist 8 gets the number from the global smartlist number code. You can follow this topic to remove that one: https://forum.tagdiv.com/topic/smart-list-8/
I hope this helps.
Thanks.

Hello,
We are currently looking into this and trying to fix the problem. There will be a new version of the api plugin in the docs section as soon as possible.
Sorry for the inconvenience.

Hello,
We are currently looking into this and trying to fix the problem. There will be a new version of the api plugin in the docs section as soon as possible.
Sorry for the inconvenience.