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Bogdan B.
tagDiv Staff

Hello,
I checked this issue online and found no solution. It seems the new version of seo has problems with visual composer regardless of the theme. Unfortunately they have not come up with a solution yet: https://github.com/Yoast/wordpress-seo/issues/3379
We have not encountered this issue on our side tough and we all have the seo update and the latest version of the theme and VC. Until now we had no reports of this issue on our forums either.
This seems to be a plugin conflict and unfortunately you will need to roll back to seo 2.x. until the plugin developers find a solution for it.
Sorry for the inconvenience.

Bogdan B.
tagDiv Staff

Hi,
Did you update the theme or the api plugin? The new version of the plugin is to be used with version 6.6 of the theme as some classes were modified. If you use the older version of the theme (6.5.1 or older) you need to use the old version of the plugin plugin.
Thank you!

Bogdan B.
tagDiv Staff

Hello,
The new update (6.6) actually improves page speed as some queries are now made just when needed.
Please follow this guide to give your page speed a boost: https://forum.tagdiv.com/how-to-make-the-site-faster/
Speedbooster only works with certain plugins. It has a list defined in it’s code so if a plugin you use is not on that list it will deactivate.This is the compatibility list: http://screencast.com/t/hcjLnOqh4i2
There is however a workaround if you truly wish to use speedbooster with your current plugins, you can make it work by removing or commenting out this code here: http://screencast.com/t/RZLIOPUNdqh
i hope this helps.
Thank you!

Bogdan B.
tagDiv Staff

Hello,
This is a strange issue. We had no reports of settings being reset by themselves. The theme does not reset your settings. it does not have any code that does that (some people even requested this but there is no such option)
This indicates a glitch somewhere. maybe a plugin conflict. It could be a number of things. What you can do is check if you meet the requirements and have the system status parameters set correctly:
https://forum.tagdiv.com/requirements-for-newspaper/https://forum.tagdiv.com/system-status-parameters-guide/
You can check your system status in the theme panel: http://screencast.com/t/bM1nbYsDWuST
I hope this helps
Thank you!

Bogdan B.
tagDiv Staff

Hello,
Please try a fresh install of the theme via FTP. That is the best way to go about it. Please use this guide to do it: https://forum.tagdiv.com/install-via-ftp/
Let us know how it goes.
Thank you!

Bogdan B.
tagDiv Staff

Hello,

Normally the message should not appear with the visual composer version that comes with the theme. Maybe you had the full license of V.C. prior to this version?. Please deactivate and delete the plugin and try to access your files via ftp and remove any files created by visual composer. Then reinstall it from the theme panel.
Let us know how it goes!

Thank you!

Bogdan B.
tagDiv Staff

Hello,

Please follow this tutorial on how to update our theme: https://forum.tagdiv.com/how-to-update-the-theme-2/
Sometimes the envato plugin will not work properly. Pleas follow the tutorial above and make sure you create a back-up first.

Thank you!

Bogdan B.
tagDiv Staff

Glad you got it solved and thank you for posting your solution!

Bogdan B.
tagDiv Staff

Hello,
I have checked your website and did not see the error. Maybe you fixed it in the meantime? If not please provide more details and provide a screenshot or a link to the specific page or post that has the issue.
Thank you!

Bogdan B.
tagDiv Staff

Hello,
Please send an email at contact@tagdiv.com with your login information so we can inspect this issue closer.
Also include a link to this topic so we know who you are and what the problem is.
Thank you!

Bogdan B.
tagDiv Staff

Hello,
Please send an email to the address suggested above and provide login information and ftp access. Also include a link to this topic so we know who you are and what the problem is.
Thank you!

Bogdan B.
tagDiv Staff

Hello,
If it worked previously, it means that some change to your website makes it not respond anymore. You maybe update your theme and a file you are trying to modify got changed. In this case the file must be replaced with the new one.
Maybe you installed a plugin that interferes with the child theme somehow. Try it without any plugins as well.
Make sure you use the child theme that comes with the theme and follow this tutorial: https://forum.tagdiv.com/the-child-theme-support-tutorial/
Please keep in mind that not all files can be used via the child theme.
Thank you!

Bogdan B.
tagDiv Staff

Hello,
You first need to install the SEO Yoast plugin: http://screencast.com/t/lqnAQTU8Mi
and then tick the OG tag here: http://screencast.com/t/n72mfk0Jnm
Then try to share your post and check if t displays the same.
Thank you!

Bogdan B.
tagDiv Staff

Hello,
We have no reports of traffic drops caused by the new version update. You could try to troubleshoot the problem by following this topic: https://blog.kissmetrics.com/diagnosing-traffic-drops-using-google-analytics/
Let us know how it goes.
Thank you!

Bogdan B.
tagDiv Staff

Hello,
Are you maybe using a sharing plugin?
The file does not come from our theme unfortunately so we cannot offer a solution for it. I have not found anything on google about it either. Sorry!.
Thank you!

Bogdan B.
tagDiv Staff

Hello,
Please disable all your plugins except visual composer. It worked for us on the default theme so it should work for you as well if you made the same modification and did not miss anything.
If it’s still not working, please follow the method again to see what you may have missed.
Thank you!

Bogdan B.
tagDiv Staff

Hello,
Unfortunately the theme was changed quite a bit since version 4 and some elements will not work anymore. The sidebars should not be affected by this update, only widgets inside them that could not work anymore. (the social widgets from version 4 are no longer present in version 6)
Always make a back-up before updating so you can revert to the previous version if needeed. Please follow this tutorial on how to update your theme :https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you!

Bogdan B.
tagDiv Staff

Hello,
Unfortunately this customization requires a bit of work. The theme was built to work with 3 columns. Each of these columns has a width of 33.3% of the screen. If you decrease the width on one of these columns, the layout will be broken. Change one element and others will be affected by this change so you will have to change their width as well and adjust the positioning. Unfortunately it is not an easy task and we do not recommend it.
You can set a sidebar for each of your pages by either selecting a sidebar: http://screencast.com/t/pQwcTvsVX, or creating one in the page with visual composer: http://screencast.com/t/ZgKggOEc
The slider you mentioned is a plugin and it is not tested to work with the theme.
you can use this custom css to make it fall behinf the menu:
#advps_container1{
z-index:0!important;
}

Thank you!

Bogdan B.
tagDiv Staff

Hello,
We are sorry for the inconvenience. The code was changed so we can improve our theme. We wanted to bring more features for the next versions so the code got more and more complicated. This is a side-effect of adding features. The theme gets heavier and more complicated.
Thank you for your understanding.

Bogdan B.
tagDiv Staff

Hi,
Just add the code before # END WordPress and after and it should work.
Thanks.

Bogdan B.
tagDiv Staff

Hello,
The best method is to use the the rev slider. The big grid was not meant to go further than 3 columns width. The width of the theme is fixed and all elements depend on this fixed width.
Thank you!

Bogdan B.
tagDiv Staff

Hello,

You can edit the files directly and replace the white image with your own. You will have to resize your logo to fit all sizes but you simply have to replace the image and get the same result:
http://screencast.com/t/V81WDLyQPYlehttp://screencast.com/t/M79JT1Ma3bW
You can see thumbnail used for every block/module here: http://screencast.com/t/2n8ObkP7w0

Thank you!

Bogdan B.
tagDiv Staff

Hello,
Unfortunately we have not tested the new version of the social counter with the old version of our theme. You can try to download and install it (download the new version of the theme from envato and just update the plugin), but as the code was changed quite a bit since version 4, i do not think it will work.
We suggest you update your theme to the latest version.
Thank you!

Bogdan B.
tagDiv Staff

Hello,
The new version of social counter comes with the latest version of the theme (6.6) You will need to update to this version in order to get the plugin to work. Please update your theme using this topic: https://forum.tagdiv.com/how-to-update-the-theme-2/
Then please delete your old social counter from the plugins section. deactivate and delete files. Then please install the social counter from here: http://screencast.com/t/Zo16smkGYD2
Thank you!

Bogdan B.
tagDiv Staff

Hello,
We just released a new update to version 6.6 of our theme. You can also try to update the theme and see if the error is still there. We could not get this error so we cannot test it ourselves if we cannot recreate it.
Sorry for the inconvenience.
Thank you!

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