Hello,
We will need to inspect this issue ourselves and we cannot recreate it on our end. If you do not want to post your website on this forum, you can send us an email at contact@tagdiv.com. Please include a link to this topic and you could also provide us with a username and password in case we need to access the back-end of your site.
Thank you!

Hello,
Please update your theme to the latest version 6.6. This was a known issue and got fixed in the current version.
Please follow this guide to do it: https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you.

Hello Tom,
Thank you for your understanding and if you are willing, could you provide us with your login information so we can test your social counter and see why it does not pick up the facebook likes. We could provide a temporary solution if we find anything.
Please send us an email at contact@tagdiv.com with wp-admin and include a link to this topic please.
Thank you.

Hello,
You will need to remove the parts from your website that use the specific deprecated elements. Edit your pages in visual composer and remove the deprecated element(delete the tab/accordion/call to action/tour/button) and add the element again from the + icon. You will need to remake it’s settings when doing so.
I hope this helps.
Thanks.

Hello,
Please try to reinstall your theme via FTP. It is always the best way to do it. Please folow this tutorial: https://forum.tagdiv.com/install-via-ftp/
Please also try it without plugins to rule out a plugin conflict.
Let us know how it goes.
Thank you!

Hello,
I have checked your website and could not access it on windows phone at all. It works on android or ios. You may have some plugins that cause this behavior. Please try to disable all your plugins except visual composer and check your website again. Also clear your cache and purge CDN files if you use it.
Thank you!

Hi,
I did a little more digging about this error and found something that might help.
That notice usually happens if you were migrating from a very old version of Visual Composer. A few elements got deprecated in the current version like the accordion or tabs. They were replaced with new elements with the same name. You can find the deprecated elements in the deprecated section: http://screencast.com/t/AYIQas1v
If you use any of these elements you will have to recreate them with the updated elements.
I hope this helps.
Thanks.

Hello,

It seems the social counter has problems due to facebook changes. It works but not for everybody i’m afraid. We are hard at work on another update for the plugin and it will come out ASAP.

Sorry for the inconvenience and thank you for your understanding.

Hello,
If your sidebars get erased, this issue usualy commes from the widget titles you set. If you use special characters such as !@#$%^ or even – or _ the widgets area will remove the widget. Only standard letters are supported. Try to change these titles and let us know how it goes.
Thank you!

Hello,
Please provide more details to how you created the custom slider and how you implemented it. Also provide a link to your website so we can inspect the issue.
Thank you!

@Sasikumar replied here: https://forum.tagdiv.com/topic/unable-to-install-default-demo/

Hi,

If the server doesn’t allow external connections or has some restrictions for it the theme demo install system returns an error like the one you encountered. It could be due to a delay or it could also be a temporary issue so you can try this a few times and if you still get this error contact your host provider and let him know about this. Another cause may be the traffic, each operation has a time limit, at certain hours the traffic may be high and while the theme tries to download the images the operation exceeds the allocated time and a 404 or timeout error may be returned.
Please make sure that you have permission for upload folder, you can follow this tutorial in case you need to change the permissions: https://codex.wordpress.org/Changing_File_Permissions (changing permissions to 777 fixed the issue for most users)
It could also happen due to your wp install or other plugins might also cause this so you could also test this on a fresh wp install and let us know if you still get the same result.

Thanks.

Hello,
You can increase the maximum size that can be uploaded: http://screencast.com/t/xWphFY0aC
Please use this tutorial to increase size limitations: https://forum.tagdiv.com/system-status-parameters-guide/
We recommend getting all the options green in the system status. You can follow the tutorial to increase the other parameters as well. Once you increase the maximum upload size you can add the gif to your post as any other image and it will display fine
Thanks.

Hello,

The social sharing used by our theme can be deactivated from the theme panel: http://screencast.com/t/E6ozoHyW
There is also the tagdiv social counter plugin which you can deactivate from the plugins area.
Unfortunately the plugin you mentioned is not tested with our theme and we cannot guarantee it’s compatibility.

Thank you for your understanding.

Hello,
You need to access the core file of speedbooster called td-speed-booster.php. It can be found here: http://screencast.com/t/7SQfInZB
Simply delete or comment out that part of the code and speedbooster will work with any plugin.
Make sure you only delete the highlighted code or you may affect other parts of the code.
Thanks.

Hello,
I have checked this issue on multiple mobile devices android with chrome, ie, or with an iphone and could not find any problems. Please provide a link to your post so we can inspect it.
Thank you!

Hello,
As an idea on how to do it, you can use offsets. What this means is the articles will start from whatever post number you input in the offset area. So if you would input an offset of 6, the articles will begin from post 7 so you can filter post by latest and offset the posts of the blocks above your block 14. (http://screencast.com/t/z07kCAfu)
As an example i have a block block 15 and a block 14 on a page.
If i do not use an offset and set the block 14 to latest posts and infinite load this is the result:
http://screencast.com/t/NXrWPa4ko7J
If i apply an offset of 6 posts (i set the above block to display 6 posts): http://screencast.com/t/YPjY2Fk7YQ7V
I hope this helps
Thank you!

Hello,
I have checked your website and saw the problem. This could be caused by your permalinks. Please try to reset your permalinks and set them according to this tutorial: https://codex.wordpress.org/Using_Permalinks
Also if you have customizations done, please try to verify the code to see if all tags are being closed correctly.
You can also try it without any plugins to rule out a possible plugin conflict.
Let us know how it goes.
Thank you!

Hello,
Unfortunately the new social counter is not working for everyone due to facebook changes so we decided to recreate it from the bottom up. We are working hard on it and a new update to the plugin will be out ASAP.
Thank you for your understanding.

Hello,
Unfortunately there is no option for this in the theme but it can be done with a bit of customization.
You can hide the other review scores with css in order to just display the overall score:
before: http://screencast.com/t/j0lEQc3x
after: http://screencast.com/t/zH23QN8DuqG2
Use this code in the theme panel->custom css box:
.td-review-row-stars{
display:none!important;
}
As for the position you will nedd to edit the theme files to move the reviews.
Edit the loop-single_x.php template you use on your post. (you will need to edit every template you use on your posts http://screencast.com/t/gNewwrcmEQ3q)
Modify the template you use like so: http://screencast.com/t/CcMkeJjJ

Thank you!

Hi,
Please make sure you install the correct version of the social counter and insert just the facebook ID in the input area. I tested your id: anitasfeast on my counter and the followers get picked up: http://screencast.com/t/aVAOOiOi
Please make sure you clear your cache, because it is not a live feed. If it still will not work, also change the username to something other like for example cocacola and check if the fans are getting picked up correctly.
Let us know how it goes.
Thank you!

Hi,
I have tested this again and it still works with the new version of the theme. Just follow Alin’s method and it should work fine.
Thank you!

Hello,
Unfortunately the theme has no option for horizontal menus. It is possible it it will require custom modifications in order to display properly.The menu is a complicated part and this type of modification will not be very easy as it will affect other parts of the menu as well. You will need custom work for this but unfortunately we cannot provide it. You can hire a freelancer to do it for you if you want from studio.envato.com
Thank you!

Hello,
Please provide more details to what space you are referring to. Make a screenshot of it so we can understand your request. Not all blocks have the same padding. You will need to test each block you use and see which space is too big and which one must remain the same.
Thank you!

Hello,
We received your email and we will provide an answer as soon as possible. Please allow us a bit of time to investigate.
Thank you!