Hello Johann,

Sorry but please notice that’s the default smart list behavior. The blablabla description should not be integrated above your smart list. If you will check the smart list configuration you will see there that the model of the smart list is –>>

Title (use the h3 tag)
Image
Description

Link –>> https://www.screencast.com/t/FG8naiIT2

Thanks.

Hello Bjerknez,

Unfortunately, the Facebook Comments plugin has not been tested with our theme and therefore we cannot say for sure if it will works as expected with our theme, sorry! Also, notice that we cannot provide support for untested plugins.

Thanks.

Hello,

Please read the following useful guides and try to fix this.
-> http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
-> http://www.wpbeginner.com/wp-tutorials/how-to-fix-503-service-unavailable-error-in-wordpress/

Thanks.

Hello rfiling,

Thanks for your kind words.

Hello oscariribe,

Check your PHP version to be maximum 7.2, make a re-save at your permalinks, increase the system status parameters to be according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/, remove all of the untested plugins, clear all the caches and check the results. Also, you should check the following topics from here -> https://forum.tagdiv.com/topic/gray-page-tagdiv/ https://forum.tagdiv.com/topic/javascript-error-td-composer-wont-load/

Thanks for your understanding!

Hello zseo,

Do you have updated your WordPress and theme version to the latest version of it? If the problem is still there, send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Also, provide the link to this conversation so we can quickly identify you. Also, provide the CPanel and FTP access.

Thanks.

Hello,

Also please track your SSL implementation as it can lead to problems. I see you have mixed content errors in your browser console. It can be a cause of the issue you are facing.
Please use these guides to make the implementation properly:
http://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/
https://css-tricks.com/moving-to-https-on-wordpress/
https://yoast.com/dev-blog/move-website-https-ssl/
https://forum.tagdiv.com/topic/moving-to-ssl/

Thanks.

Hello coachk12,

Ensure that you are using the latest version of the theme, the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/, clear all the caches and check the results. Try to resave your permalinks and check after the results.

Thanks for the message!

Hi,

If you want to disable the Live Search you should comment out or remove the static function on_ajax from td_ajax.php from here -> https://www.screencast.com/t/yB6NVkYLig Clear all the caches and check the results.

Thanks.

Hello muhannad,

Do you want to replicate such a demo page? Notice that all of the shortcodes can be found when you edit your page in Text Mode, like this -> https://www.screencast.com/t/e0G1NrG8 There you can see the shortcodes used in the homepage/page.

Thanks for the message!

Hello Alicegreentree,

Please notice that our Mobile Theme has a different functionality than the normal mobile responsive mode. If you are using the Mobile Theme, all the sidebars will do not be displayed and all of the Ads should have to be added to the right place from here -> https://www.screencast.com/t/uWjza9M1

Thanks for your understanding!

Hi,

Try to add it from Woocommerce settings from here -> https://www.screencast.com/t/RaAvHPntp7Xo

Thanks.

Hello espedfk2,

Please check our useful guide regarding on transition between Visual Composer and TD Composer -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thanks for your understanding!

Hello Johann,

Please notice that the default theme behavior, when you click next prev or previous, the theme will lead you to the top of your article. When you are using the Smart List, do you have another post content other than smart list content which is the same for all of your post with the smart list?

Thanks for your understanding!

Hello rickjwjanssen,

Please keep in mind that the Post View Counter does not work on AMP version because basically, you are not on your web page and that’s why has been designed this theme behavior.

Thanks for your understanding!

Hello pcservis,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Also, provide the CPanel and FTP access.

Thanks for your understanding!

Hello aeshlog,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide the full FTP access and CPanel. Before this, ensure that you are using the latest version of the theme or if not, please update it via FTP way.

Thanks for the message!

Hello bourscheid,

How did you add that custom class? I have checked your source page and I did not saw any kind of class.

Thanks for the message!

Hello jesusito,

Our private email is contact@tagdiv.com.

Thanks.

Hi,

I have checked your website and I saw that error. It seems to be a strange issue! Ensure that you are using the latest version of the theme, remove all of the untested plugins and check the results.

Thanks.

Hello docktera,

We know about this bug and please notice that we will investigate it closer and will fix it as soon as possible.

Thanks.

Hello Yannickthepostie,

Please notice that depends on what kind of module you are using. For example, if you are using that thumb -> https://www.screencast.com/t/qdfwxtr3DmA is inappropriate to use the XSmall thumb for example. I guess that you understand the idea.

Thanks for your message!

Hello srikanth,

Use the following online tool checker from here -> https://validator.ampproject.org/

Thanks.

Hello Philcomputing,

You can install the demo Voice Report from our Theme panel or simply use the Homepage source code and add it into a blank page. Use the code below -> https://pastebin.com/vf8q1LBP

Thanks for the message!

Hello etheravion,

You should edit the theme core files and search out by the theme name and try to comment out of them.

Thanks for the message!