Hello stuartmasson,

Unfortunately, I cannot recreate this error at my end. Please be more specific what exactly you want to achieve and what you have made. Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hell oashubais,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access so we can take a closer look at your setup page. Also, provide there the link to this conversation so we can quickly identify you.

Thanks for the message!

Hello leanjucas,

I have tested your website on mobile and the menu and search functionality seems to work as expected. Where is the problem? Try to clear all of your caches, purge CND files and check the results.

Thanks for your understanding!

Hello ryehillmedia2018!,

Please try to update the theme to the latest version of it via FTP way, remove all of the untested plugins, clear all the caches, purge CDN files and check the results. Ensure that you have correctly set up the Social Networks from Theme panel. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide there the link to this conversation so we can quickly identify you.

Thanks for your understanding!

Hello miguel_dimase,

Please notice that here is talking about two different things. Posts and module on the page/homepage/blog which has a different design. If you want to change the position of category tag in loops, you can do this from Single Cloud Library like this -> https://www.screencast.com/t/0q5T8CIenOdM and if you want to change the position of category tag on the module, you should edit that module in the code. If you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks.

Hello Duane D Miller,

If you want to have a video under the featured image in a post, you should simply add the YT video URL at the post content, like this -> https://www.screencast.com/t/u5rZHsynn38 and the result is here -> https://www.screencast.com/t/tyM0eW9ZF70
If you want to use the Featured Video, notice that our theme has some post templates intended for this purpose such as -> https://www.screencast.com/t/H0tBkA6FI Notice that our theme will automatically create the featured image from the cover of your Featured Video as you can see in the above screen. You can remove that featured image and replace it with your, click update, clear all the caches and check the results.

Hope this helps!

If is not what you mean, provide more details about what exactly you want to achieve so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello CharlN,

Please provide your website URL so I can take a closer look at it. Before this, ensure that you theme installed is the latest version of it, remove all of the untested plugins which might interact with the theme core files and causes a lot of unknown issues, clear all the caches and check the results.

Thanks for your understanding!

Hello Simply,

I need to disable all of your untested plugins used by you because this is the first step for WordPress development. -> https://www.screencast.com/t/XurhbGo7OEwI Can I remove all of them? Or, please disable all of these, clear all the caches and if the problem is still there, please let us know again so we can take a closer look to it without these plugins.

Thanks for your understanding!

Hello mp_batera,

Check the settings from Theme Thumbs section in Theme panel to be enabled for your blocks used by you -> https://www.screencast.com/t/jdtxR5vrDiQ Regenerate your thumbnails using the Force Regenerate and Thumbnails Regenerate plugin according to our documentation from here -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Thanks for your understanding!

Hello geekykant,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks.

Hello dk,

I have inspected your menu on mobile and I saw that it’s not working. Please try to disable all of your untested plugins, clear all the caches and check the results. Check your system status parameters to be increased according to our documentation from here
-> https://forum.tagdiv.com/requirements-for-newspaper/ If the problem is still there, try to make a new install to another subdomain for testing via FTP way and check the results.

Hope this helps!

Thanks for your understanding!

Hello alexene22,

I have inspected your first website and it seems to work as expected, as you can see here -> https://www.screencast.com/t/Fhlx4xcQ Clear all the caches, purge CDN files and check the results.

Thanks for your understanding!

Hello epickenyan,

Unfortunately, please notice that not exist any option in this case, sorry!
We have encountered this issue before with our users but could not find the answer to this issue. Please help us understand what device you are using that does not have a scrolling possibility. A mouse has a mouse wheel, a touchscreen device can scroll with gestures, a laptop/notebook has a touch-pad. What type of device do you use that cannot scroll? If you help us understand this, we will implement a fix for the specific device but we cannot think of any situation where you do not have scrolling possibilities. We did not add a scrollbar to the tagDiv composer but if there are indeed devices out there that cannot scroll, we will implement a scrollbar if needed.

Thanks for your understanding!

Hello thalesbrandao,

You should use the Seo Yoast plugin for SEO optimization because this plugin has been tested with our theme and should works as expected. Please check here -> https://yoast.com/how-to-use-headings-on-your-site/

Thanks for your understanding!

Hello thalesbrandao,

To activate the 7 Days feature you should check here -> https://forum.tagdiv.com/newsmag-7-days-post-sorting/

Thanks for the message!

Hello jacobhughes3,

Please ensure that you are using the latest version of the theme installed via FTP way, clear all the caches, purge CDN files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Also, provide the CPanel access.

Thanks for your understanding!

Hello thalesbrandao,

Notice that the ads for smart list 6,7,8 can be set up from here -> https://www.screencast.com/t/9N65kWLwi The other ads can be set up from here -> https://forum.tagdiv.com/newsmag-header-ads/
If is not what you mean, please provide more details about your problem and give me the URL to your page with the problem so I can identify it closer and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello ashubais,

Please use the below code and add it at the bottom of your functions.php core file.

The code is here -> https://pastebin.com/FRxa4DpX

You have to follow the steps from here -> https://www.screencast.com/t/hJAAayI0G

Thanks for your understanding!

Hello theekalvin,

Please notice that if you are not using the Mobile Theme, the theme will display the exact elements which are displayed on the desktop version but in responsive mode, optimized for mobile devices. You should check our demo preview and find out what kind of blocks/modules you should use which looks on the mobile like with the mobile theme layout. You can start from here -> https://www.screencast.com/t/X6qnuF20dMy -> https://demo.tagdiv.com/newspaper/big-grid-9/

Thanks for your understanding!

Hello devmdn,

Unfortunately, the theme does not have any such an option for this, sorry! You should edit the theme core files and make there the changes like this -> https://www.screencast.com/t/cfHY2mpd If you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide additional customization.

Thanks for your understanding!

Hello Setokyba,

Unfortunately, the theme does not allow you to achieve something like this because this is not the functionality for our ajax filter, sorry! If you want to customize this section, you should do it yourself through the code and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello theekalvin,

Unfortunately, the mobile theme has a special design which has been designed to be displayed only for mobile devices. So, if you want to have the same layout for all devices, you should disable this plugin because the theme will be automatically switched to the general responsive mode.

Thanks for your understanding!

Hello ashubais,

You can try using the Ad Box from TD Composer elements list from here -> https://www.screencast.com/t/96IURB3D4 or if you want to add some Ads between your paragraphs you can use the Single Post Content and use the Ads functionality (Article Top, Inline, Bottom Ads) -> https://www.screencast.com/t/DKBVdIR50tq

Thanks for your understanding!

Hello SVF Sweden,

I have inspected your website on mobile devices and I saw that your menu is not present.
-> https://www.screencast.com/t/9SBw8czF Please notice that it seems that you have a lot of errors through your console which affects the theme functionalities. All of these can happen due to your old version of the theme used by you and because of the use of multiple untested plugins which might interact with the theme core files and causes a lot of unknown issues. Please remove all of them, leave just to active only the plugins that come bundled with the theme core files, update the theme via FTP way to the latest version of it which is 8.8.2, clear all the caches, purge CDN files and check the results. Before making the theme update, we highly recommend doing a full backup to your database to avoid losing all of your data.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello theekalvin,

Most likely, for mobile viewport, you are using the Mobile Theme plugin, right? Please notice that plugin does not recognize any shortcode from TD Composer and any page builder and that’s why you do not see anything in Mobile Mode. Please read the Mobile Theme plugin documentation from here -> https://forum.tagdiv.com/the-mobile-theme/
If you want to have the same theme layout and content for mobile, you should not use the Mobile Theme.
Notice that plugin is optional and represent a theme concept which has been designed to give a more powerful performance for page speed on mobile devices, which has some restrictions, according to our useful guide.

Hope this helps and let us know how it goes!

Thanks for the message!