Hello valkiradoo,

Sorry but please notice that issue is not theme related. Open a new topic at WordPress support and you say that problem because they should be aware to do this, sorry!

Thanks for your understanding!

Hello,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer that section. It seems to be talking about some excerpts of the page which influence this.

Thanks for your understanding!

Hello RailAdvent,

Please provide your website URL and some useful screenshots with the problem for further investigations.

Thanks for the message!

Hello jnex,

You should try using the code below and place it in Theme panel -> Custom CSS area.

.td-post-template-7 .td-post-title .td-category {
margin-bottom: -170px;
}
.td-post-template-7 .td-category li {
margin-left:15px;
}

The result is here -> https://www.screencast.com/t/Gy2h9yxd

Thanks.

Hello amazingpaleo,

Sorry but please notice that section does not come from our theme -> https://www.screencast.com/t/RMSRs4sDGsM1 We cannot provide any support for untested plugins, sorry! You should remove it and use the default WordPress functionality regarding on this section.

Thanks for your understanding!

Hello Ray,

Do you have cleared all the caches, purged CDN files in order to check the final results? If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this conversation so we can quickly identify you.

Thanks.

Hello trailblazer,

Please notice that the speed of your website depends on how well your site is optimized. Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services are not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit our requirements.

Unfortunately, our theme does not have such an option to minify the style.css file and we cannot recommend any plugins with this functionality because is not tested with our theme. For minifying this file, we are using CloudFlare for our demo and works fine. If you want to read other views from our users, please check this topic -> https://forum.tagdiv.com/topic/tip-how-to-easily-minify-your-css-without-breaking-your-site/

One of our top members here on the forum wrote his own optimization tutorial here:
https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/ and here -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/

Basically, these are the theme requirements
– https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Hello,

I have inspected your website on desktop and the Contact page seems to work as expected, as you can see here -> https://www.screencast.com/t/3QZJCoPR2Wxv I did not get any error inside it. On mobile, the Contact page is blank because you are using the Mobile Theme plugin which does not recognize the TD Composer shortcodes but only the simple text added in the Mobile Section. You should disable this plugin if you want to achieve the same results on mobile. For more information about this plugin, please check here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks for your understanding!

Hello paradise3net,

Make sure that you are using the latest version of the theme and required plugins installed via FTP way, remove all of the untested plugins, clear all the caches, purge CDN files and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello caseystubbs,

I have checked your setup page and I saw that you are using the Page Builder+Latest Articles+Pagination as page template which comes automatically by default with the latest articles module which cannot be editable from TD Composer and that’s why your page is blank when you try to customize it with TD COmposer. Any element which you will be added will be placed above of this section. Cannot you use the TD Composer and the elements cannot be drag and dropped? Make sure that you are using the latest version of the theme (Newsmag 4.3), the latest version of WordPress and required plugins, remove all of the untested plugins, clear all the caches and check the results. Also, very important is to check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ If the problem is still there after these changes, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and full FTP access so we can take a closer look at your setup page. Provide there the link to this conversation so we can quickly identify you.

Hope this helps!

Thanks for your understanding!

Hello Sabar Wiyono,

Try the manual activation from here -> https://www.screencast.com/t/CrQAvg3Zc

Hope this helps and let us know how it goes!

Thanks for the message!

Hello Sgommo,

Please edit the style.css file and remove the !important tag from there as a quick solution until we will fix it in the future update. Check here -> https://www.screencast.com/t/At8IM07eC

Thanks for the message!

Hello RedFish,

First of all, please keep in mind that we do not recommend using both page builders at the same time because might appears some conflicts in the theme which causes a lot of unknown issues, sorry! Very important, for a better theme’s performance is to check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for your understanding!

Hello AhoraRoma,

Try to use the code below and place it in Theme panel -> Custom CSS area.

.page-id-1169 .td-header-wrap, .page-id-1169 .td-footer-container, .page-id-1169 .td-sub-footer-container, .page-id-1169 .sd-sharing-enabled, .page-id-1168{
display:none;
}

The result is here -> https://www.screencast.com/t/RDAeHS6RqH The bottom section comes from such a plugin with this functionality like Jetpack or something like this and if you want to remove that section we recommend to disable that plugin and all of untested plugins.

Thanks for your understanding!

Hello AhoraRoma,

I can give you a hint in this case. For example, for this page, you should hide the header, footer, and sub-footer section and add the element you want in the content of the page using the page builder. You should use the default page template. -> https://www.screencast.com/t/at3wDNIIEqJb

The code is ->

.page-id-855 .td-header-wrap, .page-id-855 .td-footer-container, .page-id-855 .td-sub-footer-container{
display:none;
}

Hope this helps!

Thanks.

Hello mikke,

Try to use that code to apply the box-shadow to your website. -> https://www.screencast.com/t/GW13AYaF

Thanks.

Hello Dong Phong,

Do you are referring to this big image? -> https://www.screencast.com/t/XZrveOgx Notice that here is talking about a simple Stretch Row with content and the image has been added from here -> https://www.screencast.com/t/V9ZmLmBZNjN
If is not what you mean, provide more details.

Thanks.

Hello projectdevs,

Please provide your website URL so I can take a closer look at it.

Thanks.

Hello davidS83,

1)All the frontend settings from the Blocks should works as expected, without any problem. Remove all of the untested plugins if you are using something like this, clear all the caches and check the results.
2)Our playlist on sidebar looks like this -> https://www.screencast.com/t/6mu4hI4J2O0U
If you need more assistance in this case, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this conversation so we can quickly identify you.

Thanks for your understanding!

Hello doag949,

If your TD Composer does not work and if you have followed all of the above instructions, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you. Provide the FTP access.
Note: Before sending us an email, please try the below solution ->

Set up the below code in .htaccess!

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Thanks for the message!

Hello amirulsheikh,

Do you are referring to mobile? Provide your website URL so I can inspect it closer and provide a more accurate code/response.

Thanks.

Hello,

Maybe this topic will help you: https://forum.tagdiv.com/topic/multiple-authors-co-authors-on-articles-author-links-and-author-boxes/ The theme does not have any such a functionality.

Thanks.

Hello NonoLoko,

The latest version of the theme has been fully tested and should works as expected, without any problems. I suggest you make a new clean install to another sub-domain for testing, clear all the caches and check the results. You should follow the FTP way for theme installing because this is the surest way.

Thanks.

Hello blackwolfie,

Unfortunately, please notice that our theme has no support for RSS and our product has been made to create your own post content with featured image and publish it if you want to achieve the best theme results. Notice that we cannot say for sure if your used plugins work as expected, without any problem because we do not make any tests in this case, sorry!

Thanks for your understanding!

Hello epickenyan,

Sorry but please notice that the list of Social Networks from Theme panel is sorted alphabetically by default and we will not change that order in the future, sorry!

Thanks for your understanding!