Hi,

Please provide your website URL so I can take a closer look at it and also, so I can investigate it closer to the AMP version. If you are using some untested plugins, please disable all of them and leave just to active only the required tested plugins with the theme if you want to achieve better results.

Thank you!

Hi,

Please provide your website URL so I can take a closer look at it. I need to check your website so I can see how it works. Ensure that you have correctly installed the theme via FTP way, according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hi Antrubano1,

Please provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response.

Thank you!

Hi,

Please try to use the code below and place it in Theme panel -> Custom CSS area.

The code is ->

.td-mobile-content .td-mobile-main-menu{
padding-bottom:50px;
}

Thank you!

Hi,

Unfortunately, we do not have any tutorial for creating something like this, sorry! Notice that’s not a simple task which includes some custom fields and also, our support does not cover by custom work, sorry! You can try to create your custom post template via TD Composer with Cloud template and if your Custom Fields are generated by a shortcode you can use the Text with Title and add the shortcodes inside that element and place everywhere you want in the site. Also, if you have a PHP code for your custom fields you need to try some plugins that inject your PHP code in the core files, like this -> https://wordpress.org/plugins/php-code-widget/ This is just a simple suggestion. If you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thank you!

Hi,

Please notice that the attachment pages come by default with the WordPress file. If you want to remove them or redirect you need to follow the next topic from here -> https://yoast.com/media-attachment-urls/ where this situation is deeply discussed. Also, if you want to provide your URL in private mode, you can send us an email at contact@tagdiv.com but notice that all of the guides above this task can be found above, in that topic from Seo Yoast. Regarding thumbs, you need to enable them from the Theme panel if you what to display the featured images on the page.

Thank you!

Hi,

I have checked again your website URL on mobile and it seems to return good results. Also, I saw that you are using the Newsmag with Mobile Theme, right? If you want to achieve the general responsive theme behavior, you need to disable the Mobile Theme and also, all of the untested plugins which you are using, as you can see here -> https://www.screencast.com/t/2KN7FmCmCVG Remove and clear all of the untested plugins, clear all the caches, purge CDN files and check the results.

Thank you for the message!

Hi,

Please try to take the embedded code, like this -> http://prntscr.com/nlf3ct http://prntscr.com/nlf3hp http://prntscr.com/nlf3mt

Thank you!

Hi,

If you are still unhappy with our theme, please request a full refund here-> https://themeforest.net/refund_requests/new and we will approve it as soon as possible. You can purchase the Newspaper theme because this one is completely full width.

Thank you!

Hi Adam,

Unfortunately, the Newsmag does not have implemented this functionality, sorry! There no any option that allows you to make any transition from NewsMag to Newspaper. You simply change the theme because all of these are similar and should works as expected.

Thank you!

Hi,

Please check here -> https://www.screencast.com/t/32TLNOjszYp

Thank you!

Hi,

I have checked your website on Android and iOS and it seems to return good results, as you can see here -> http://cdn.tagdiv.com/wp content/uploads/2019/05/RPReplay_Final1557148103.mp4 -> https://www.screencast.com/t/6QSSdOoxiHY

Thank you!

Hi,

You should add the stripslashes

For both logo like this -> https://www.screencast.com/t/BTAH1XOJJOho -> https://www.screencast.com/t/GVn1NwjhR5X until we will fix it in near future updates.

Thanks for your understanding!

Hi Azulita,

Take your custom CSS code and place it in Theme panel -> Custom CSS area.

Thank you!

Hi,

The main reasons for appears on these errors with the Composer might be found in the next useful tutorial from here -> https://forum.tagdiv.com/tagdiv-composer-not-working/ Also, I check your website now and it seems to work as expected.

Thank you!

Hi FrRzzz,

Unfortunately, if you want to have a full width to your post pages, you need to use or create a new Single Post Template with stretched rows with TD Composer. This is the only available option if you want to achieve full width for your post pages. Check the page builder functionality from here -> https://forum.tagdiv.com/tagdiv-cloud-library-plugin/ –> https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Hi,

1)Unfortunately, I do not see the problem with the author’s box and white space, sorry! I see this -> https://www.screencast.com/t/ud9DPpllk2pv Provide more details and some useful screenshots with the issue so I can identify it closer.
2)I have made some tests on my website and the Post page Title are correctly displayed depending on what page you are, sorry! It seems that problems come from your website configuration. After some deeper investigations at your website, I saw that your URL is not correctly displayed when you are on Infinite Scroll template, which is not right. Also, I saw that you are using the Jetpack plugin which might break this functionality. Please remove all of the untested plugins and leave just to active only the theme and required plugins to active, clear all the caches and check the results.
3)I suppose that you have set up the previous post and that’s why you bring old posts when you scroll down. You need to set up by next posts from here -> https://www.screencast.com/t/4PF1H9fgEdu
4)If you are using the Mobile Theme, this functionality will do not work, sorry! Keep the General Responsive Mobile version and the Infinite Scroll would work as expected on the mobile.
5)Please check here -> https://forum.tagdiv.com/topic/date-time-in-the-top-bar/

Also, I have checked your license status and your support it seems to be expired. In the future, if you want to receive any support, you will need to extend it. Check here -> https://www.screencast.com/t/EpnBPyO5lXx

Hope this helps!

Thank you!

Hi,

Unfortunately, I have checked your website URL and I saw that your infinite scroll does not work as expected, as you can see here -> https://www.screencast.com/t/zrWovrz1c Please update the theme to the latest version of it which is 9.7.2, remove all of untested plugins because I saw that you are using something like this which can interact with the JS of the theme and causes a lot of unknown issues, clear all the caches, purge the CDN files and check the results.

Thank you!

Hi,

Unfortunately, the theme does not have another way to override plugins, sorry! It does not exist child-plugin, only exists child theme.

Thanks for your understanding!

Hi,

You need to use the code below and place it in Theme panel -> Custom CSS area.

.entry-title {
font-weight: 400!important;
}

Thank you!

Hi,

Unfortunately, this option is not available for our theme, sorry! What specifically would you want to know and make with your website so we can provide a more accurate response. Also, we need more details about this. Notice that option is not mandatory to use it because you can create as you want with our page builder. For more details about this section, you can read at this topic from here -> https://www.wpbeginner.com/wp-tutorials/how-to-create-a-separate-page-for-blog-posts-in-wordpress/

Thank you!

Hi,

I have checked your website on my mobile and the Menu seems to work as expected, as you can see here -> http://cdn.tagdiv.com/wp-content/uploads/2019/05/RPReplay_Final1557132698.mp4

Thank you!

Hi,

This is a customization which comes with that demo. If you want to change the color of it you need to do it with such a custom CSS code. Try the code below and place it in Theme panel -> Custom CSS area.

.td-newsmag-magazine .block-title>a:after, .td-newsmag-magazine .block-title>span:after {
background-color: green!important;
}

The result is here -> https://www.screencast.com/t/ouDA3loE

Thank you!

Hi,

Unfortunately, this cache plugin has not been tested with our theme and also, we cannot say for sure if you will bring good theme results if you use it. Our tested and recommended plugin is WP Super Cache, according to our documentation from here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hi,

Normally, the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed.

Thanks.