Hi,

As a quick solution, in this case, is to simply add your ad code inside the post, when you edit it, like this -> https://www.screencast.com/t/jHyngtyy2

Hope this helps!

Thank you!

Hi,

I have checked your website and I saw that your featured images are working fine and also, are correctly rendered, as you can see here -> https://www.screencast.com/t/xW67QYC8mp5d I saw that you have an old theme version and also, for better theme results, we recommend to update it to the latest version of it which is 4.8.

Thank you!

Hi,

1)Please notice that the Mobile theme has a special layout for mobile and all the pages which were made with TD Composer will not be rendered on Mobile. Please check the documentation from here -> https://forum.tagdiv.com/the-mobile-theme/ if you want to understand the mobile theme functionality.
2)Unfortunately, the theme does not have any such an option that allows you to skip some posts, sorry! The first section will displays the posts from the FEatured category and the second section will display you the Latest posts. If you want to make some changes over that front page, you need to do it yourself through the theme core files from here -> https://www.screencast.com/t/0o56u3ASy3

Thank you!

Hi,

Please check the Inactive Widgets from the bottom of that page. All of these should be there. Check here -> https://www.screencast.com/t/osvsDSGaCvC

Thank you!

Hi,

Ensure that you are using the latest version of the theme and WordPress and check the results. If the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, provide CPanel access for more deeper investigations.

Thank you!

Hi,

Ensure that you have added the mod_substitute extension from here -> https://www.screencast.com/t/LfSpMJe39aBp and also, we recommend using maximum 7.2 as PHP version because the 7.3.4 was not yet tested and it might cause some problems. Also, after these changes, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page.

Thank you!

Hi,

Unfortunately, I cannot see your screenshots, sorry! Provide them again with your website URL so we can take a closer look at them and also, so we can provide a more accurate response.

Thank you!

Hi,

Yes, the new theme update comes with some changes in the root of the files. Now, all the theme’s file are located in the TD Composer plugin, especially in the legacy folder, like this -> https://www.screencast.com/t/fFCO16Co

Hope this helps!

Thank you!

Hi,

You should simply select the first ROW where this image is added and remove it from here -> https://www.screencast.com/t/RqpwvyVu

Thank you!

Hi all,

Try again to access this section. It seems that our servers were falling down for a few time and that’s why this error appeared.

Hope this helps!

Thank you!

Hi,

Provide your website URL so I will be able to provide a more accurate response.

Thank you!

Hi,

Unfortunately, the theme does not have any such an option for loop ad, sorry! You can try using the AdRotate plugin for that. Another alternative for this would be to try to the solution from this topic from here -> https://forum.tagdiv.com/topic/article-inline-ad-9/

Thank you!

Hi,

Notice that the Speed Booster is an optional plugin and if you are using another untested plugin with the theme, this plugin will be automatically disabled. The speed booster is an optional plugin and it is tested only with these plugins – http://screencast.com/t/hcjLnOqh4i2 and if you use other plugins it will be automatically disabled. A lot of people install the plugin without knowing what it does and after that, they add many plugins and some of them are not written fine so the developer took this decision. If you want to always enable speed booster, delete this code from speed booster file: http://screencast.com/t/RZLIOPUNdqh

Thanks.

Hi,

What exactly do you want to edit for Blocks and Big Grids? Notice that the theme core files were moved here -> https://www.screencast.com/t/yX6I5Rco5er

Thank you!

Hi,

In most cases, that problem happens due to the fact that system status is not set correctly. Most likely, your PHP memory has exhausted and that’s why you cannot save anything. Please check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hi,

The theme has to be in accordance with the new Envato rules -> https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements, so these modifications were necessary. Moving the files into the composer plugin has consequences for the child theme as well. Maybe a solution will be found, we will make a guide if that will be the case. I can’t say what will happen at the moment, our developers will try to find the best solution.

Thank you!

Hi,

1)
You can try using the code below and place it in Theme panel -> Custom CSS area if you want to remvoe that boder.

.td-header-border:before{
background-color: black;
}

Check here -> https://www.screencast.com/t/e9haWVeD

2)You can use the background image if you want, set up from here -> https://www.screencast.com/t/sKyKwZZ2 or set up the color from here -> https://www.screencast.com/t/zbI2vAQSq

Thank you!

Hi,

Unfortunately, this functionality is no available for Newsmag but only for Newspaper, sorry!

Thank you!

Hi,

I suppose that you are referring to the appearance of a flash/time loading when you enter on your website, right? This behavior appears when you have additional customization through custom CSS code. Please notice that the CSS is working in cascade and the first time will take the code from style.css that is set it by default and then the theme will take the custom code that you have changed from the Theme panel and practically this flash is generated by this cause. As a workaround, you have to check your style.css and try to add directly to this file your desired custom code. So, if your problem is still there, please try to revert the theme to the default settings, without any customizations and let us know how it goes. Also, you can try to make a new install with the latest version of the theme and check the results. Also, please make sure every time you cleared caches. Noticed that the only files where you will have to edit are style.css. Also, please update the theme to the latest version of it. Also, I see that you have some custom CSS code added through your Custom Code section -> https://www.screencast.com/t/NClovUBsw
If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thank you!

Hi,

Do you are referring this section -> https://www.screencast.com/t/W96wHTdW? I have made some tests and it seems to work as expected. Make sure if your theme was correctly updated according to our documentation. If is not what you mean, provide more details about your problem so I can provide a more accurate response.

Thank you!

Hi,

Please follow the FTP way for updating your theme because this is the surest method in this case. Check the documentation from here -> https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hi,

In major cases, these errors happen due to your untested plugins. Please disable all of the untested plugins, clear all the caches, purge CDN files and check the results. Also, you can take a look over this topic from here -> https://forum.tagdiv.com/topic/fix-for-autoptimize-aggregate-css-files-breaking-amp/

Thank you!

Hi,

Unfortunately, I do not exactly understand what you mean, sorry! Do you want to move at the top the Ranking number section from here -> https://www.screencast.com/t/5A4qM1MaQeT to be at the top of your post page? In that case, notice that you can do this from TD Composer if you will use the Cloud Template Library for single posts. If you will create a single post template, through the available elements you will find this -> https://www.screencast.com/t/5SUHtkGg

Hope this helps!

Thank you!

Hi,

If you want to have any control over your width site, you need to use the TD Composer and stretch your ROW from the settings, like this -> https://www.screencast.com/t/yOtMe8FWEEje Take a look at the following useful guide from here -> https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Hi,

Please provide your website URL so I can identify it closer to your problem and also, so I can make some tests.

Thank you!