Hi,

I have accessed your website URL and the homepage it seems to return good results, as you can see here -> https://www.screencast.com/t/jq2b7Lg7JK

Thank you!

Hi,

Sorry about that but please notice that our theme does not control the AdSense, unfortunately! The theme only takes the AdSense code and display it on the frontend. My advice is to consult the Google Adsense Department, tell this problem because they should be able to provide a more accurate response.

Thank you!

Hi,

Please provide your website URL so I will be able to provide a more accurate response. Also, remove all of the untested plugins, clear all the caches, purge CDN files and check the results. Ensure that you have correctly updated the theme to the latest version of it.

Thank you!

Hi,

After seeing your screenshots I suppose that you have pressed the Load Template from your homepage and that’s why you these fields are not displayed. You cannot display a single post template inside a page. If you want to have access to the whole cloud templates, you need to access the Cloud Templates from here -> https://www.screencast.com/t/IBBL0OPHFEJs

Thank you!

Hi,

Unfortunately, this case has not been treated, sorry! I have checked the default demo on iPhone X in landscape mode and the results are looking well. If you want to customize your theme in that way, you need to use the media queries and target your desired width. Please check here -> https://www.w3schools.com/css/css_rwd_mediaqueries.asp

Thank you!

Hi greenmagazine,

Unfortunately, the theme does not have any such an option for custom fields, sorry! If you want to display more levels, in this case, you need to do it yourself through the theme core files and also, if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thank you!

Hi,

Please check the theme’s and host requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/ if you want to achieve better theme results. Also, we recommend disabling all of the untested plugins, if you are using something like this, clear all the caches, purge CDN files and check the results.

Hope this helps and let us know how it goes!

Thank you!

Hi,

Unfortunately, the theme does not have any such an option for that excluding, sorry! If you want to develop this functionality, you need to do it yourself through the code and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thank you!

Hi,

@garyjones, sorry for the inconvenience, but this is not by choice, unfortunately. The theme has to be in accordance with the new Envato rules -> https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements, so these modifications were necessary. Moving the files into the composer plugin has consequences for the child theme as well. Maybe a solution will be found, we will make a guide if that will be the case. I can’t say what will happen at the moment, our developers will try to find the best solution. The cloud templates don’t have PHP or code files, they must be built/edited in the composer. You can work on them with the composer in the front end.

@knaggsy, I’m sorry about that but please notice that all of the Envato themes will follow and integrate these changes. As a remark, the deadline for this implementing will be until the final of May. If you want, you can provide some examples of themes which are Envato compliant and also, which were integrated these changes.

Thank you for your understanding!

Hi,

If you are using the mobile theme, that setting can be changed from here ->
https://www.screencast.com/t/HzNBLlZagw

Hope this helps!

Thank you!

Hi,

The theme comment counter will work properly only with the default WordPress commenting system.
With disqus, you could try the modifications mentioned in these topics by a user
– https://forum.tagdiv.com/topic/comment-count-works-fine-but-there-is-a-glitch/
– https://forum.tagdiv.com/topic/comments-counter-with-disqus/

Maybe there will be an option in the future to select a comment source, can’t say for sure.

Thanks for understanding!

Hi TheWrestlePost,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and your website URL so we can take a closer look at it.

Thank you!

Hi,

Most likely, your logo is black and that’s why it is not visible on the mobile when the black banner is applied. I recommend you to change the logo on mobile with another one on white background for example, from the theme panel, from here -> https://www.screencast.com/t/HWF27uSl3yvc

Thank you!

Hi,

The front-page.php file of Mobile Theme can be found here -> https://www.screencast.com/t/0o56u3ASy3

Thank you!

Hi,

Unfortunately, the theme does not have any such an option for that functionality, sorry! Also, we do not have any recommended plugin in that case. You should find and test some plugins with this functionality and check them how it works.

Thank you!

Hi,

Unfortunately, the theme does not have any such an option for that, sorry! If you want this functionality, you will need to implement it yourself through the code because we cannot provide support for additional customizations. If you are not aware of the steps which are needed to make in this case, please consider hiring a freelancer/developer to help you.

Thank you!

Hi,

Unfortunately, the theme does not have any such an option for that kind of Sharing functionality, sorry! You can try finding such a plugin with this functionality and check how it works. I have added to our list of improvements but please notice that we cannot say for sure if it will be or not implemented in our theme, sorry!

Thank you!

Hi,

I have checked your website and I saw that transition. Please disable all of the untested plugins, clear all the caches, purge CDN file and check the results.

Thank you!

Hi Tyler Smith,

This problem might happen due to an old PHP version. Please update it to 7, 7.1 or 7.2, try with another YT videos, clear all the caches, purge CDN files and check the results.

Thank you!

Hi,

I have imported that section of my website, change the image with another one and the results are well, as you can see here -> http://prntscr.com/njegd3 The new image attached is not stretched across the whole page. Try to import it again and make this action and check the results.

Thank you!

Hi,

Sorry for the delay, there were a few days of due to celebrating Easter, as you can see our top banner information.
Regarding your request, notice that our theme does not have any such an option for it, sorry! In order to achieve as you wish, you need to make some changes over that section and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide additional customizations. As a hint, if you want to target desktop and mobile width, you need to use the media queries, like this -> https://www.w3schools.com/css/css_rwd_mediaqueries.asp Also, you need to use the Inspector browser tool, like this -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thank you!

Hi,

This error was fixed in our latest update 9.7.2. Please update the theme, clear all the caches, pure CDN files and check the results.

Thank you!

Hi,

Sorry about that! We will make some tests in that case and also, hope to fix it as soon as possible.

Thank you!

Hi,

First of all, please check the system status parameters to be properly increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Probably, your PHP memory has exhausted and that’s why you cannot save anything.

Thank you!

Hi all,

Unfortunately, this is not a tested plugin and therefore, we cannot provide support for integration of it in our theme, sorry! If you want to make some changes over this section with this plugin, notice that you have to do it yourself through the code. It’s not a simple task and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thank you!