Hi,

Please tell me, you are using a Header Cloud Template for your header section? If yes, please notice that you can edit the logo element with TD Composer and add every logo you want.

Thank you!

Hi,

Please provide more details about your request because I do not exactly understand what you mean, sorry! Also, provide your website URL and some useful screenshots with this section where you want to make some changes.

Thank you!

Hi,

It seems to be an issue in our latest update. Please check the following topic from here -> https://forum.tagdiv.com/topic/headings-too-large-and-bold/ because there, was discussed that problem.

Thanks.

Hi,

Please update the theme to the latest version of it (9.7.2) and check the results.

Thank you!

Hi,

Try again and if you have tried the manual activation with no success, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and Item Purchase Code so we can take a closer look at it.

Thank you!

Hi,

As a quick solution, you can try using the code below and place it in Theme panel -> Custom CSS area.

.sub-menu{
display:inline;
}
.td-element-after{
display:none;
}

Thank you!

Hi,

You should simply use the Cloud Template Library and import the Cloud from Nomad, as an example, like this -> https://www.screencast.com/t/pMnhVHISX

Thank you!

Hi,

If you want to customize your post pages, you need to use the Cloud Template Library and create a custom post template. Check the useful guide from here -> https://forum.tagdiv.com/tagdiv-cloud-library-plugin/
Regarding your latest request, notice that you can do this with TD Composer which allows you to add your sidebar everywhere you want on your post page. As a hint, you can use the Widgetised Sidebar.

Thank you!

Hi,

1)You will bring that warning when you simply Edit the page without the TD Composer. You can ignore this because does not matter.
2)If you want to create a new page template, you need to do it yourself and register it near the others from the root of the theme. You can take a look from here -> https://www.cloudways.com/blog/creating-custom-page-template-in-wordpress/

Thank you!

Hi,

Unfortunately, I do not exactly understand what you mean. Provide more details about what you want to achieve so I will be able to provide a more accurate response.

Thank you!

Hi radoslav,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the Cpanel access and wp-admin so we can take a look.

Thank you!

Hi,

Please check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thank you!

Hi,

Unfortunately, the theme does not have any such an option that allows you to do this, sorry! If you want to affect the code of the single post pages, you need to edit the theme code files from the theme packet, like this -> https://www.screencast.com/t/Cvop0Sal5Oe If you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide support for additional customizations.

Thank you!

Hi,

I suppose that you have automatically updated the theme via Envato Market plugin, right? In our latest update, all of the required plugins will come offline and you need to manually enable them from the Theme panel because this is the main mandatory requirements imposed by Envato Market Policy.
The Newspaper theme update brings a change for the customers that use WP Bakery Page Builder with our Theme. When you’ll be updating to the Newspaper 9.7.2 version, you’ll need to activate the tagDiv Composer to keep the Newspaper theme functionality you’ve previously used. Otherwise, you will have basic WordPress functionality, complying with Envato WordPress Requirements – https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements
Please note that activating the tagDiv Composer doesn’t mean that you are required to use our custom page builder on your website. You can use the WP Bakery page builder as you did before the update.
We recommended you to do not use the tagDiv Composer and WP Bakery page builders on the same page, because you cannot edit with WP Baker blocks and shortcodes created with tagDiv Composer or vice-versa.

Please make a backup for your website before updating. If you need help, please don’t hesitate to send us an email with all the details at contact@tagdiv.com.

Thank you for understanding!

Hi,

If you have strictly followed all of the steps regarding updating the theme and if you still have errors with it, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access so we can further investigate it closer your setup page.

Thank you!

Hi,

Please update the theme via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thank you!

Hi,

Please notice that the mobile theme has a default layout which cannot be changed through the plugin options, sorry! If you want to hide the footer of your mobile theme, you need to use a bit of CSS code for that.

Thank you!

Hi,

Unfortunately, the theme does not have any such an option for that. Also, please notice that the layout of our Mobile theme cannot be changed from the panel, sorry! If you want to display more levels with our mobile theme and also, you want to develop it, you need to do it yourself through the code because we cannot provide additional customizations.

Thank you!

Hi,

Unfortunately, the theme does not have any such an option for that functionality, sorry! If you want to add it, you need to use such plugins for that. You can try it from here
-> https://www.themeum.com/5-best-free-wordpress-live-search-plugins/ Also, we do not have any recommendation in this case, sorry!

Thank you!

Hi,

Should be no problem if you follow the guide – https://tagdiv.com/updating-the-core-of-tagdiv-themes/
Also, the most reliable method to update the theme is by FTP -https://forum.tagdiv.com/newsmag-how-to-update-the-theme/

In some cases 500 errors were caused by insufficient memory, we recommend a value of 256M if possible. Try increasing it or contact the hosting provider and provide them with this guide – https://tagdiv.com/newspaper-theme-requirements/

If you already tried this, please send us an email at contact@tagdiv.com and provide FTP or cPanel as well as admin login. We will take a look. Include a link to this topic in the email. Let us know.

Thanks.

Hi,

Unfortunately, I do not exactly understand what you mean and what’s your request. Please provide mode tails about your encountered problem and also, please write to us in English because this is the official language for support.

Thank you!

Hi,

If you want to change this style, notice that you need to use a bit of CSS code for that, because the theme does not have any such an option for this. Use the Inspector browser to create your own custom CSS code, according to the next useful guide from here -> https://tagdiv.com/how-to-create-custom-code-in-newspaper-theme/

Thank you!

Hi,

You need to activate the theme if you want to have access to the whole functionality of the theme. Please check here -> https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/

Thank you!

Hi,

I have checked your websites and the Video Featured Images seems to be correctly displayed, as you can see here -> https://www.screencast.com/t/hS9SjYHw Where is the problem? Provide more useful screenshots so I can identify it closer.

Thank you!

Hi,

In most cases, this problem appears when your memory is exhausted. Please check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thank you!