Hi,

If you want to change the logo on mobile, you need to do it from Theme panel -> https://www.screencast.com/t/CAiK99YB
Please note that due to the previous warnings regarding the support period we will no longer to help you with your support request. Please understand our position and extend your support or we will be required to block your access to this forum.

Thank you!

Hi SNJToday,

Most likely, you have a strong caching plugin and that’s why your sharing buttons are there if you have disabled them from the panel. Please clear all the caches, purge CDN files and check the results.

Thank you!

Hi,

Thank you for your feedback.

Hi,

Please check the instruction from this topic here -> https://forum.tagdiv.com/topic/food-blog/

Thank you!

Hi,

Add your background-image in that section from here -> https://www.screencast.com/t/rp9ggjYEkhwj, clear all the caches, purge CDN files and check the results. Provide some useful screenshots with the results after you have made these changes.

Thank you!

Hi,

You can normal save it because does not matter. Please check here -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hi,

Unfortunately, this is not a simple task and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry! Usually, we recommend the developers from studio.envato.com.

Thank you!

Hi,

Sorry about that! If you want to make a downgrade to your theme, you can take the 9.6.1 version from here -> https://forum.tagdiv.com/topic/important-new-update-newspaper-9-7/ Also, if you still need 9.5, you need to send us an email at contact@tagdiv.co where you have to request this version.

Thank you!

Hi,

Please try to regenerate your images with Force Regenerate or Thumbnail Regenerate plugin according to our documentation from here -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Thank you!

Hi,

I have checked your website URL and I saw that your social icons are there but you did not saw them because the background of your top bar is black. -> https://www.screencast.com/t/cnTWRzLQdpi Check the Theme Colors section from the Theme panel and change the color of theme or background-color for your top banner to achieve well results.

Thank you!

Hi,

Thank you for your question. The Newsmag theme update brings a change for the customers that use WP Bakery Page Builder with our Theme:

When you’ll be updating to the Newsmag 4.8 version, you’ll need to activate the tagDiv Composer to keep the Newsmag theme functionality you’ve previously used. Otherwise, you will have basic WordPress functionality, complying with Envato WordPress Requirements – https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements
Please note that activating the tagDiv Composer doesn’t mean that you are required to use our custom page builder on your website. You can use the WP Bakery page builder as you did before the update. We recommended you to do not use the tagDiv Composer and WP Bakery page builders on the same page, because you cannot edit with WP Baker blocks and shortcodes created with tagDiv Composer or vice-versa.

Hope this helps and let us know how it goes!

Thank you for understanding!

Hi,

Please provide your website URL so I can check the AMP functionality of it.

Thank you!

Hi,

I have checked your website URL and I do not see any problem regarding on this. Please provide more details and some useful screenshots with the issue so I will be able to identify it closer and also, so I can provide a more accurate response.

Thank you!

Hi,

Most of the theme files were moved into the tagDiv Composer plugin as per the requirements of Envato: https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements. We wrote an article on the subject here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/ Moving forward with such requirements, a child theme will only work with functions.php, and style.css, as there are very few files left in the main theme as Envato, requires all functionality to be added through plugins. I that case, all of your additional customizations will be lost, sorry! Before making any update, we recommend to make a full backup to your database and then, all of your additional customizations should have to be re-added.
Regarding on TD Composer, please notice this the main required plugin of our theme and it has to be enabled if you want to have the all theme functionality. If you do not like it, you can also install the WP Backey and keep both to be enabled.

Sorry for the inconvenience and thank you for understanding.

Thank you!

Hi,

Thank you for the suggestion! Please notice that our theme is still compatible with the latest version of these plugins.

Thank you!

Hi,

The banner comes with the default demo and if you want to get rid out you need to use a bit of CSS code for that to hide it. Also, the color if it comes from Theme accent color, from Theme panel, from here -> https://www.screencast.com/t/SEQC0I01Jkxm
Regarding on Header style, please check the documentation from here -> https://forum.tagdiv.com/newsmag-header-styles/

Thank you!

Hi,

It seems to be a problem with this header style. I have added to our list of fixes and we hope to fix it as soon as possible. Until we will fix it, you have to use the code below and place it in Theme panel -> Custom CSS area.

.tdm-header-style-2 .td-header-menu-wrap-full {
height: 130px!important;
}
.tdm-header-style-2 .menu-main-header-menu-container,
.tdm-header-style-2 .header-search-wrap,
.tdm-header-style-2 #td-header-menu{
margin-top: 60px;
}
.tdm-header-style-2 .td-logo-in-menu {
width: 180px!important;
left: 0!important;
right: 0!important;
margin: 0 auto;
}

The result is here -> https://www.screencast.com/t/ZP3ZoEo9eRL

Another alternative, in this case, should be to use the Header Builder manager and create your own header style, according to our documentation from here -> https://tagdiv.com/newspaper-theme-customize-the-header-manager/

Thank you!

Hi,

If you want to use such a plugin with that functionality, please notice that all of the generated shortcodes should have to be added inside a Column Text or Text with Title element. Being untested plugin, notice that we cannot say for sure if it will work or not as expected with our theme, sorry!

Thank you!

Hi,

Please notice that our new theme update comes with some core changes and that’s why this file was disappeared. Please check the official announcement from here -> https://tagdiv.com/updating-the-core-of-tagdiv-themes/ All of the theme core files were moved in the plugin’s folder and now, if you want to have the same customization you need to do it again through editing that folder which is placed in TD Composer folder.

Thank you!

Hi,

Unfortunately, I do not exactly understand what you mean and what you want to achieve. You need to provide more details about this so I will be able to provide a more accurate response. If you are using the Old Fashioned demo, notice that at the top of the homepage is used the Block 24 as you can see here -> https://www.screencast.com/t/lHynvu851O Also, if you want, notice that you can change it to another one from here -> https://demo.tagdiv.com/newspaper/block-1/ If is not what you mean, provide more details.

Thank you!

Hi,

I can’t seem to be able to access the website, there is a 500 error currently. Should be no problem if you follow the guide – https://tagdiv.com/updating-the-core-of-tagdiv-themes/
Also, the most reliable method to update the theme is by FTP -https://forum.tagdiv.com/newsmag-how-to-update-the-theme/

In some cases 500 errors were caused by insufficient memory, we recommend a value of 256M if possible. Try increasing it or contact the hosting provider and provide them with this guide – https://tagdiv.com/newspaper-theme-requirements/

If you already tried this, please send us an email at contact@tagdiv.com and provide FTP or cPanel as well as admin login. We will take a look. Include a link to this topic in the email. Let us know.

Thanks

Hi,

Please provide your website URL so we can take a closer look at it. Please notice that if you are using TD Composer for pages, the AMP will not render them on mobile and will do not work anymore. Please check the documentation from here -> https://tagdiv.com/blazing-fast-websites-how-to-optimize-amp-with-newsmag-theme/

Thank you!

Hi,

Try to make a layout for your post page to look similar with your above image using the Td Composer, according to our documentation from here -> https://forum.tagdiv.com/tagdiv-composer-tutorial-2/ Regarding on gallery, you can try using our tagDiv Gallery according to this guide from here -> https://forum.tagdiv.com/newsmag-tagdiv-slider-gallery/

Thank you!

Hi,

Notice that an inner ROW is just another ROW inside a ROW as you can see here ->
https://www.screencast.com/t/GUCVG8c6

Thank you!

Hi,

You need to remove the hashtag or your FB link if you want that icon to go away. If is not what you mean, provide more details and your website URL so I can provide a CSS for that.

Thank you!