Hello cucumberandco,

I have inspected your website but the Header Logo seems to be there as you can see here -> https://www.screencast.com/t/waG3onFAB Regarding on your images, I saw that you have a problem with opacity for your images. It could be a temporary problem with your opacity. Maybe your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools. Please disable all plugins except visual composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.
We recommend using our TD COmposer because all of the major improvements in the future will be made on this plugin.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello kubeq130,

Please notice that our theme has a review functionality implemented from here -> https://forum.tagdiv.com/reviews-2/

Thanks for your understanding!

Hello 33ParkMedia,

I have inspected your setup page and I saw that you are using some untested plugins which can break the theme functionality and that’s why the lazy load does not work! Try to disable all of them, clear all the caches and check the results.

Thanks for your understanding!

Hello,

Please check the theme core files and search by the font googleapis, like this -> https://www.screencast.com/t/gLonJTMv3F

Thanks for the message!

Hello meri,

If you do not want to display the description in that section you should not add this at the top of your smart list, sorry! Please check the smart list 1 from our demo preview here -> https://demo.tagdiv.com/newspaper/smart-list-style-1/10/

Thanks for your understanding!

Hello Timo,

I have checked your website and I saw through your console that you have a lot of js errors as you can see here -> https://www.screencast.com/t/rlvLknHgNko
It could be a temporary problem with your opacity. Maybe your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools. Please disable all plugins except visual composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.
We recommend using our TD COmposer because all of the major improvements in the future will be made on this plugin.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello all,

Please keep in mind that the latest version of the theme has been fully tested and should work as expected. Ensure that the theme has been correctly installed via FTP way, all the required plugins have been updated, clear all the caches and check the results. If the problem is still there, please send us an email at cotnact@tagdiv.com with your log-in information (wp-admin) and Cpanel access so we can take a closer look at your setup page.

Thanks for the message!

Hello belony509,

Please update the theme to the 8.7.3 which is the latest version of it, clear all the caches and check the results.

Thanks for the message!

Hello joep,

I inspected your homepage and I saw that you are using some untested plugins which are not tested with our theme and also, we do not know the plugin’s functionality, sorry! Regarding on this section -> https://www.screencast.com/t/twyhRjJKJ I saw that you are using a shortcode which is added to our TD Composer element – column text and which cannot be translated by the WPML because it’s just a shortcode. You should manually translate from the plugin and make another shortcode with the translated version but I do not know how will work, sorry! This case is not theme related and also, we cannot help you because these plugins are not tested with the theme and we do not know their behavior and functionality, sorry!

Thanks for your understanding!

Hello Kley,

Sorry but please notice that section is not controlled by our theme and we cannot make these changes, unfortunately! As you want to do involves additional customizations which are not covered by our support, please understand this case! For more references about this case, please check the following topic from here -> https://developers.google.com/search/docs/data-types/review -> https://developers.google.com/search/docs/guides/mark-up-content

Thanks for your understanding!

Hello teknolojisk,

Provide your website URL and some useful screenshots with your desired changes so I will be able to provide a more accurate response/code.

Thanks for the message!

Hello RedFish,

After a closer investigation, I see that related articles section does not come from our theme as you can see here -> https://www.screencast.com/t/2Ad8zy6Q It seems to come from Jetpack or another plugin, sorry!

Thanks for your understanding!

Hello,

@melovillareal, @paologalli if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and Cpanel access so we can take a closer look at your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello teknolojisk,

You can try to make this change if you want and check the results.

Thanks for your understanding!

Hello Andrear97,

Sorry but the theme does not have any such an option that allows you translate the strings on AMP, sorry! You should do it yourself through the code because it’s not theme related, sorry!

Thanks for your understanding!

Hello greenboxae,

Please send us an email at contact@tagdiv.com so we can take a closer look at your setup page and at your TD Composer. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello paologalli,

Please keep in mind that the best procedure to update the theme (plugins) is via FTP way. Simply, you should remove the old theme and replace it with the latest one and then, go to the Plugins section and install them from there -> https://www.screencast.com/t/HvaXyZ1r8ojZ -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks for your understanding!

Hello kirils1,

Please notice that our theme loaded by default the Google Fonts and does not have any such an option to remove it, sorry! Check the theme core files and try to do from there and if you are not aware of the steps, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks.

Hello dominikposch,

If you want to make it similar, you should use the Inspector browser and check your desired style and try to replicate it on your end. -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thanks.

Hello Timo,

Yes, the Jetpack plugin is known to be a problematic and we do not recommend it because might cause some errors.

Thanks for your understanding!

Hello,

There is an option for it in our Multi-purpose settings from here -> https://www.screencast.com/t/34po7UCS

Thanks.

Hello RedFish,

The related articles should have to be disabled from here -> https://www.screencast.com/t/Dgslu5DcPhf and if you want to change the structure of your post page you should edit the theme core files (single, loop template). If you are not aware of the steps please consider hiring a freelancer/developer to help you because we cannot provide support for additional customizations.

Thanks for your understanding!

Hello greenboxae,

I suppose to be a temporary problem with your opacity. Maybe your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools. Please disable all plugins except visual composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello greenboxae,

Make sure that you are using the latest version of the theme installed via FTP way, update all the plugins to the latest version of it, clear all the caches and check the results. If the problem persists, try to make a new fresh install to another sub-domain for testing and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello paologalli,

Did you have installed the theme correctly via FTP way, updated all the required plugins, cleared all the caches and the problem still persist?

Let us know how it goes!

Thanks for the message!