Hello portalservicios,

Please notice that the js of the theme cannot be overwritten with the child theme and therefore, this change cannot be made using the Child Theme, sorry!

Thanks for your understanding!

Hello gisat,

It could be a temporary problem with your opacity. Maybe your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools. Please disable all plugins except visual composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello Demir,

Please make sure that all of your required plugins have been updated to the latest version of them which come bundled with the latest packet. Also, if you have the problem with the Newsletter you should simply replace the old version of it with the latest version of it directly in the file via FTP way, clear all the caches and check theme will work as expected.

Thanks for the message!

Hello Duvher,

1)Please update the theme via FTP way according to our documentation from here ->
https://forum.tagdiv.com/install-via-ftp/ because this is our recommended and the surest updating way for our theme.
2)Please notice that the problem with Facebook does not come from our theme but only from the Facebook stuff, sorry! Try to generate another Facebook App Key, ensure that key has been approved by the Facebook and it’s valid and clear all the caches and check the results. For more references to this problem, please check the following topics from here -> https://developers.facebook.com/status/issues/205942813488872 https://stackoverflow.com/questions/49417886/why-does-facebook-graph-api-say-my-account-is-non-active?utm_medium=organic&utm_source=google_rich_qa&utm_campaign=google_rich_qa – https://www.nop-templates.com/boards/topic/3388/facebook-integration-locked-due-to-recent-press-privacy-concerns
3)Sorry but I do not exactly understand what you want to achieve. So, if you need to disable the comments count you should disable it from here -> https://www.screencast.com/t/GZ9NBxiFI -> https://www.screencast.com/t/Qjfz65wwh2p
If is not what you mean, provide more details.

Thanks.

Hello kim-2,

Please update the theme to the latest version of it. I saw that you are using the 8.1 version of the theme and the latest theme version is 8.7.3. Please update it via FTP way, remove all of the untested plugins, clear all the caches and check the results.

Thanks for your understanding!

Hello LEOV,

This error occurs because your Newsletter plugin has not been updated to the latest version of it. You should simply remove it and added it again from the latest theme packet. Clear all the caches and check the results. Should works!

Thanks for your understanding!

Hello MDNM2017,

Ensure that your multi-purpose plugin is installed because the elements are there -> https://www.screencast.com/t/h1WlPTajL

Thanks.

Hello HumBot,

Sorry but this task is not theme related and we cannot help you, unfortunately! Try to use such another plugin with this functionality and check the results.

Thanks.

Hello acdmin,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks.

Hello joep,

Please provide more details about what exactly you want to do. Provide some useful screenshots with the problem so I can provide a more accurate response, sorry!

Thanks for the message!

Hello,

Sorry but please notice that customization should have been done only by yourself because it’s custom work and we cannot provide this kind of services at the moment, unfortunately! If you will modify the template file, at the next update this will be overwritten and your customizations will be lost. You should be careful with this.

Thanks.

Hello amandine,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it. Also, provide the full FTP access so we try to upload your theme. Before there, please contact your dedicated server, tell this problem because you do not have any permissions to upload a theme.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello lukehodge,

If you are using some untested plugins you should remove all of these, clear all the caches and check again the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it. Provide there the link to this topic so we can quickly identify you.

Thanks.

Hello Kley,

So, please notice that Google allows you only a rating from 1 to 5 stars and our theme has more possibilities to give a review for 1 to 10 (for points). So, if you look at the following example -> https://www.screencast.com/t/PoAT9NcWvf you will see that exists two scores. The first one is generated by the post review and the second one is the review you-re showing the Google SERP which is identically but calculated on another scale (from 1 to 5). So, if you want to have the same review you should make the following change from td_review.php like this -> https://www.screencast.com/t/okcyo8mxSF
Clear all the caches and check the results.

Thanks for your understanding!

Hello dominikposch,

I saw that you are using the Travel Demo template which has some custom elements which come by default with the demo. Notice that the style for block titles from your example are the default, without any additional customizations. If you do not like that style, you should check the demo_style.css for travel demo and remove the style for block titles.
-> https://www.screencast.com/t/7Yl3bgnOlMyK

Thanks for the message!

Hello Timo,

I have inspected your website and I saw that you are using some untested plugins which can break the theme functionality and causes this kind of errors, sorry! Try to remove all of these, clear all the caches and check the results. If the problem is still there, I suggest you make a new fresh install to another subdomain for testing and check the results.

Thanks for your understanding!

Hello Alex89,

Try using the code below and place it in Theme panel -> Custom CSS Area.

The code is ->

.block-title span{
background-color:#399998;
}

This is a quick fix. Also, I suggest you reinstall the theme via FTP way, clear all the caches, purge CDN files and check the results.

Thanks.

Hello Titus Sutio Fanpula,

Sorry but the theme does not have any such an option that allows you to customize the AMP page, sorry! If you want to have this option, you should implement it yourself because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello gabriel79,

It seems to b a caching problem. Try to press CTRL+SHIFT+R and check the results. The TD COmposer button should appear.

Thanks.

Hello,

I have checked your website and the search thumbnails seem to work as expected, as you can see here -> https://www.screencast.com/t/ugkv7oqUDlC Try to clear all the caches, browser caches and check the results.

Thanks for your understanding!

Hello,

I have checked this video on my side and I got the same result with yours -> https://www.screencast.com/t/tAOT1efajSY This is the default cover image of your video and I cannot do anything, sorry! That’s the theme behavior.

Thanks for your understanding!

Hello Andrear97,

Try to clear all the caches, purge CDN files, press CTRL+SHIFT+R and check the results. If the problem is still there, please provide your website URL so I can take a closer look at it.

Thanks.

Hello flynewsgr,

It seems to be so strange, sorry! Please provide your website URL so I can take a closer look at it. Make sure that your theme has been fully installed via FTP way, all the caches have been cleared, purge CDN files and check the results.

Thanks for the message!

Hello jmedina0107,

I have tested on my side and everything seems to work as expected, as you can see here -> https://www.screencast.com/t/JcYYEkEAP Make sure that you have correctly installed the theme via FTP way, clear all the caches and check the results.

Thanks for your understanding!

Hello architecture,

There’s no needed to renamed anything. You should simply download the latest theme version from Theme Forest and install it via FTP to your server. Before doing this you should make a full backup to avoid losing all of your data. Please check here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for your understanding!