Buna mariusfv,

Imi pare rau sa aud acest caz. De retinut este faptul ca tema noastra a fost foarte bine testata si este intens testanta inainte de orice update. Din pacate, noi nu putem recrea aceasta eroare si pana acum nu am avut nici un astfel de raport negativ. As avea rugamintea sa ne trimiteti un email pe adresa noastra de contact@tagdiv.com unde sa ne furnizati credentialele (wp-admin) sa putem intra sa vedem ce ar putea cauza aceasta eroare. Avem novoie de un exemplu concret sa putem veadea daca intr-adevar este o eroare generala sau daca aceasta apare numai pe site-ul dumneavoastra in anumite motive, imi pare rau. Referitor la path, nu avem ce alt patch sa scoatem decat cel deja existent care face trecerea de la versiunea anterioara la versiunea actualizata. Asteptam email-ul dumneavoastra sa incercam sa facem unele investigatii.

Multumesc pentru intelegere!

Hello Jhalla436,

Please keep in mind that WP Bakery plugin has been fully tested on my website and it seems to work as expected, without any problems. I suggest you to make a new clean install from scratch to another sub-domain via FTP way, leave just to active only the Visual Composer and try again to drag and drop your desired elements from page builder. Should work because this was fully tested. Clear all the caches and check the results. If the problem will persist, you should provide some useful screenshots with the problem. Also, ensure that your system status parameters are increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello svharishtech,

This problem seems happens due to a memory cache. Try to clear all of these, purge all CDN files if you are using something like this, clear browser caches and check the results. Make sure that your theme has been installed via FTP way and if you are using some untested plugins which can interact with them core files, try to remove all of these.

Hope this helps!

Thanks for the message!

Hello Jhalla436,

Please provide your website so I can take a closer look at it. Also, you should provide more details about this case and also, make sure that you have correctly setup this element according to our documentation from here -> https://forum.tagdiv.com/block-settings-guide/

Hope this helps!

Thanks for your understanding!

Hello nitrofox,

Unfortunately, that string cannot be translated from Translations in Theme panel, sorry! That “ALL” are referring to the Mega Menu feature, sorry! You should check the theme code and change it from there. If you are not aware of the steps, please consider hiring a freelancer/developer to help you.

Thanks.

Hello Jhalla436,

Provide your website so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello orrorea33giri,

Regarding on this error, please refer to the following topic from here -> https://forum.tagdiv.com/topic/tagdiv-issue-2/

Thanks for your understanding!

Hello gamingfront,

You can change that name from here -> https://www.screencast.com/t/PR9bMv9S5TBk

Thanks for the message!

Hello FranciscoFdez,

In the next future, the AMP will be implemented and for Newsmag.

Thanks.

Hello Finland,

Please refer to the following topic from here -> https://forum.tagdiv.com/topic/how-to-add-banner-on-top-of-date-and-socil-media-icon/ and add the do_shortcode after the related_posts() like this -> https://www.screencast.com/t/W39dDVxIZ according to your post template used by you.

Thanks for your understanding!

Hello garrigui,

Try to add .0 value and check the results. -> https://www.screencast.com/t/vYBrxYSdKh

Thanks for your understanding!

Hello thirdimedia,

For more settings for Sliders, you should try using the Revolution Slider because this plugin offers you a lot of ways for sliding. For more information about this, please check here -> https://www.themepunch.com/revslider-doc/slider-revolution-documentation/

Thanks for your understanding!

Hello Lourens,

Please request a full refund here -> https://themeforest.net/refund_requests/new and we will get your money back as soon as possible. Do not forget to write us the reason for this refund and then you should purchase the Newspaper theme.

Thanks for your understanding!

Hello Jose,

Please try to follow all of the above steps and make a new clean install to another sub-domain for testing after you have made a full back up to your database and check the results. Use the FTP method for update the theme.

Thanks for your understanding!

Hello MOKANA,

Do you have made a full backup to your database? I recommend you to do this and make a new fresh install to another sub-domain for testing with FTP method because this is the surest method in this case. The theme has been fully tested and should work as expected. Notice that if you will use some untested plugins all of these might interact with the theme core files and causes a lot of unknown issues. If the problem is still there, please send us an email at contact@tagdiv.com with your login information (wp-admin) so we can further inspect it closer your setup page together with these elements that you do not work. Make sure that you have right backed up your website and all of your information are there. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello mrx,

1)Unfortunately, there is no option to exclude that FEatured category from the AMP page, sorry! It’s too complicate this task because all of the categories are listed there and should implement some restrictions. The AMP plugin is in a continuous development and in the future, it will be improved.
2), 3), 5), 8) You should use a bit of CSS code if you want to change the AMP style page. Edit here -> https://www.screencast.com/t/vIUHFAbD6uRH
4)The author box has not been included in the AMP plugin by default, sorry!
6)The amount of the Related Articles can be managed from general settings from here -> https://www.screencast.com/t/PSyWl1WQKA4M
7)Does not exist any such an option for Excerpts for Related Articles modules, sorry!

Thanks for your understanding!

Hello Pumbany,

We only recommend the FTP method for updating your theme because this is the surest way in this case. Usually, the Envato Toolkit plugin seems to be problematic and that’s why we recommend the FTP method, according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for the message!

Hello matijakurusic,

Please keep in mind that both options are important and here is talking about two different functionalities! Notice that is no question of choosing between them because you can use them simultaneously. The note is that the user, at the first time will see the AMP page, in Google Search (like this -> https://www.screencast.com/t/YM1PffHt) and then, he will be redirected to your website which will work in the mobile theme. The AMP will have to be viewed as a preview to the posts pages of your website which are delivered by the Google AMP Cache. This is a proxy-based content delivery network for delivering all valid AMP documents. It fetches AMP HTML pages, caches them, and improves page performance automatically. For more information about this case and to better understand the operating system for this plug-in, please check the following useful manual from here -> https://www.searchenginejournal.com/difference-accelerated-mobile-pages-amp-mobile-friendly-pages/172967/

Thanks for your understanding!

Hello rfiling,

Thank you very much for your feedback. I’m very happy when seeing that our customers are the happiest!

Hello horizons,

Here is talking about Mega Menu feature. Please check our documentation from here -> https://forum.tagdiv.com/mega-menu/ because there you will find all the required steps which you need to follow in order to achieve best theme results.

Thanks for the message!

Hello duck1970,

Very import is to make a full backup before each theme update to avoid losing all of your data.

Thanks for your understanding!

Hello rrathore21,

Please regenerate thumbnails after doing this, so the custom sizes will be created
– https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/ Clear all the caches and check the results.

Thanks!

Hello midronepro,

Please notice that’s the default functionality for AMP plugin. The menu it is not displayed in that version. This plugin display only the post pages which contain the images and content and the user will receive all the other options when accessing the site itself. You can check the Seo Yoast website and you will see there the same behavior, like this -> https://www.screencast.com/t/OfzMGTLPQk

Thanks for your understanding!

Hello,

I have inspected your website and your Ad seems do not work. It’s a blank square as you can see here -> https://www.screencast.com/t/8MwhfLmm Also, I have inspected your console page and I saw that you have some errors through it. Please try to disable all of your untested plugins, purge all CDN files, clear all the caches and check the results. If the problem is still there, I suggest you make a new clean install from scratch to another sub-domain for testing and ensure that you have right implemented your ads according to our documentation from here -> https://forum.tagdiv.com/header-ads-adsense/ Also, first of all, check your ad code to be a valid one if you want to bring best theme results.

Hope this helps!

Thanks for your understanding!

Hello vamgan,

First of all, you should edit your page with TD Composer and then, in the elements section you will see the Newsletter option, like this -> https://www.screencast.com/t/HSJUnB7Nz

Thanks for your understanding!