Hello zema80,

Replied via email.

Thanks for the message!

Hello Anupp,

Please notice that our theme does not control this regard. If you want to manage this section you should use the Seo Yoast plugin and ensure that your og:image is activated. Please check here -> https://forum.tagdiv.com/newsmag-sharing/

Thanks for the message!

Hello PokerJokerHu,

A 500 error can have a bunch of causes but in usual debugging you would use such a guide: https://www.lifewire.com/500-internal-server-error-explained-2622938
Please access your files via FTP and try to rename the plugins folder and test again.

Thanks.

Hello zema80,

You should enable this permission from here -> https://www.screencast.com/t/6JPLbhRvOeq1

Thanks.

Hello Bharat Deo Sharma,

I suggest you make a new clean install from scratch via FTP way to another sub-domain for testing, clear all the caches and check the results. Also, make sure that you are using the latest version of the theme if you want to achieve better theme’s results. Also, check the PHP version for your dedicated server to be according to the following documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/
– https://forum.tagdiv.com/system-status-parameters-guide/
If the recommendation was to try on a new install of WordPress, maybe the hosting provider has such a service to offer. Or you could do it, some guides here
– https://codex.wordpress.org/Installing_WordPress
– http://www.wpbeginner.com/how-to-install-wordpress/

Thanks for your understanding!

Hello 22p,

Please check the following topic here -> https://forum.tagdiv.com/topic/recreating-travel-demo-design/

Thanks for the message!

Hello masdi,

Please make sure that you are using the latest version of the theme, installed via FTP way because this is the surest method in this case. Ensure that your Visual Composer is updated to the latest version of it, according to the latest theme packet whit come with the theme.

Thanks for the message!

Hi,

What kind of PHP version do you are using? Please do not use a version greater than 7.1.

Hope this helps and let us know how it goes!

Thanks.

Hello meri,

Continue to the conversation on another topic with Simon.

Thanks.

Hello,

You should use a bit of CSS code to change the background color for certain category like this ->

.category-podatki.td_category_template_8 .td-category-header {
background-color: red;
}

The result is here -> https://www.screencast.com/t/Kew3i5mHq

Thanks for the message!

Hello,

@independentngr, Unfortunately, I cannot access your website because this can’t be reached.

@prismss, I have seen that you are using the Mobile Theme and also, your pages on the desktop are created with Visual Composer or TD Composer. Notice that the Mobile Plugin does not recognize the shortcodes of the page builders and that’s why your pages on mobile devices are blank. For more information about mobile theme, please check here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks for your understanding!

Hello edivaldobrito,

Do you are referring to the Infinite loading at the homepage? You should use a block with more posts and add it load more pagination from here -> https://www.screencast.com/t/rCDA1LUSc7yu

Thanks for the message!

Hello edivaldobrito,

You should simply use a Block, at the top of your homepage and sort it by Latest Articles.

Thanks for the message!

Hello thetroglodyte,

Please notice that’s the original iframe which is generated by the YouTube. So, if you want to change the size of it, you should edit the width and height value from the iframe but it’s not recommended because you should break the video, sorry! Unfortunately, the theme does not have any such an option that allows you to edit this video, sorry!

Thanks for your understanding!

Hello songkqx1c,

The background can be changed via such a Custom Code. Provide a useful screenshot to show me what exactly you want to achieve. Also, provide your website.

Thanks for the message!

Hello PokerJokerHu,

Please check here -> https://www.screencast.com/t/VtVQBcLtpyG because there you will find our list of tested plugins.

Thanks for your understanding!

Hello goldmediaandevents,

Normally, the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed. In your case, you can use the theme license without any problems.

Thanks for your understanding!

Hello mortenhh,

Unfortunately, the theme has not been tested with this kind of plugin and also, we cannot say for sure if it will work or not with the theme and also, we cannot provide support for untested plugins. You should try using the WPML plugin because this one has been tested with the theme and should work as expected.

Thanks for your understanding!

Hello Truealeth,

Unfortunately, our theme does not have any such an option that allows you to edit the Aspect Ratio of your images. You should edit them to another tool (like Photoshop) and then load them in the theme.

Thanks for the message!

Hello STBW,

I have inspected your website and I saw that you are using an old theme version. (8.0) Please try to update it to the latest version of it, remove all of the untested plugins, clear all the caches and check the results. Make sure that all of the required plugins have been updated to the latest version of them. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at your weather section.

Thanks for your understanding!

Hello DaveE,

First of all, ensure that you are using right images for your website and then, you should regenerate your thumbnails using the Force Regenerate and Thumbnails Regenerate according to our useful manual from here -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Thanks for the message!

Hello zema80,

Yes, the user should have register independently from the Top bar Sign in/Join option. Also, if you know, you should use some additional customizations to force the registration when the user access your website if you want this case.

Thanks for your understanding!

Hi damagaff,

You should use a bit of CSS code if you want to change the hyperlinks color for your sidebar. Please try using the code below and place it in Theme panel -> Custom CSS area.

The code is ->

.td_block_text_with_title a{
color:#1F2338!important;
}

The result is here -> https://www.screencast.com/t/7pR9tRQ8jiZX

Thanks for your understanding!

Hello songkqx1c,

I guess that you are referring to the Social Counter module, right? -> https://www.screencast.com/t/Lx8LZZN2myn1 You should edit the plugin core file if you want to edit these elements. Notice that is not a simple task and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks.

Hello prismss,

I have inspected your website on mobile and the Menu items seem to work as expected, without any problems. More than that, I have inspected your source page and I saw that you have a lot of warnings and errors which can break this functionality at a certain time, as you can see here -> https://www.screencast.com/t/BWW0Uplyp Also, I have seen that you are using an old theme version and that’s why might appears some unknown issues as you can see here -> https://www.screencast.com/t/4itC7r7O Update your theme via FTP way because this is the surest method in this case -> https://forum.tagdiv.com/install-via-ftp/.

Thanks for your understanding!