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Catalin
tagDiv Staff

Hello elmt,

Send us an email at contact@tagdiv.com with your login information so I can take a closer look at your setup page. Provide there some useful screenshots and the link to this topic so I can quickly identify you.

Thanks.

Catalin
tagDiv Staff

Hello gcamara,

Sorry for this, but please provide more details about this error and also, tell me where and how this error appears. I need to know more details about this so I can identify it and also, so I will be able to provide a more accurate response. You should provide some useful screenshots with this error.

Thanks.

Catalin
tagDiv Staff

Hello asisrodriguez,

You should read the following useful guides and try using these settings from there and check the results. -> https://forum.tagdiv.com/unique-articles/ -> https://forum.tagdiv.com/offset-feature/

Thanks for the message!

Catalin
tagDiv Staff

Hello David Henry,

Check the settings and make sure that your default post category is Uncategorized, like this -> https://www.screencast.com/t/bxCBbmCbch

Thanks.

Catalin
tagDiv Staff

Hello Newstrack,

Sorry for this, but please notice that our theme does not have any such an option for this, sorry! You should try finding some plugins which have this functionality and check how it will work for you.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello imambudianto5,

Please provide your website URL so I can take a closer look at it.

Thanks for the message!

Catalin
tagDiv Staff

Hello muratozer,

Please keep in mind that until now, we do not receive any bad reports in this case, sorry! Please try to make a new fresh install to a sub-domain and re-install the WordPress and the theme and use only the required plugins which come bundled with the theme core files and check the results. TD Composer was fully tested with the theme and should not cause any problem with the admin panel accessing, sorry!

Thanks for your understanding!

Catalin
tagDiv Staff

Hello Anh Quoc,

Unfortunately, please keep in mind that our them does not have any such an option that allows you to make this change, sorry! The theme has a footer menu but the place of it is that section, like this -> https://www.screencast.com/t/vwEGirMeJW
For my curiosity, why do you want to move the MAIN menu of your website to the footer section? It is not recommended this thing, sorry!

Thanks for your understanding!

Catalin
tagDiv Staff

Hello guatefutbol,

I have inspected your website and I did not say any problems with your post title, sorry! It seems to work as expected. Provide more details and also, some useful screenshots so I can identify the problem. Clear all your caches and check the results.

Thanks for the message!

Catalin
tagDiv Staff

Hello i24gabon,

I have inspected your website and I did not saw any problems with your ads on your mobile. It seems to work as expected, as you can see here -> https://www.screencast.com/t/ITDrznGDPa Where is the problem?

Thanks for the message!

Catalin
tagDiv Staff

Hello DSGN Magazine,

Provide your website so I can take a closer look at it. How can I give you a more accurate code if I cannot inspect your site? Sorry.

Thanks.

Catalin
tagDiv Staff

Hello i24gabon,

Provide your website so I can take a closer look at it.

Thanks.

Catalin
tagDiv Staff

Hello ChecMark,

I have inspected your website and I saw that you are using a lot of untested plugins which might interact with the theme core files and cause a lot of unknown issues. Try to disable all of them and leave just to active only the required plugins and then, try to create your homepage according to the following useful video tutorial here -> https://www.youtube.com/watch?v=N2wGizMz4X0&t=82s
Now, I saw on your homepage some shortcodes which do not come from our theme, sorry! Please roll back to the default theme functionality, clear all the caches and check the results.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello Eeroshi,

Please notice that if you are using the latest theme version you can use the Visual COmposer as page builder without problems, please do not wrong understand. The latest theme version will be bundled with our page builder and by default, this plugin will be installed but if you do not like it, you simply disable it and enable the Visual Composer. Also, if you want an older version of Newspaper, you should contact us via email at contact@tagdiv.com and we will provide the theme version desired.
please notice that our theme is in continuous development and if you will not have the latest theme version, probably you will bring some errors and we will not provide an accurate technical support for older theme version, sorry! Notice that all the time you should adapt with the latest versions of everything if you want to bring good results.
Maybe the following useful guide will help you for taking your decision -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thanks for your understanding!

Catalin
tagDiv Staff

Hello awoodhams,

Unfortunately, the theme does not have any such an option that allows you to display the sibling’s category in full-width and then the drop-down, sorry! Notice that is the theme behavior and this function is made in js. If you want to edit it, you should make it yourself because e cannot provide this type of services at the moment, sorry!

Thanks for the message!

Catalin
tagDiv Staff

Hello Aldemi,

Do you have checked your system status parameters? All of these are right increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/? Otherwise, please increase them according to the guide and check the results.
For more information about a right using our page builder, please check here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thanks for the message!

Catalin
tagDiv Staff

Hello sil2,

Unfortunately, please notice that our theme does not have any such an option that allows you to manage your ads according to WPML templates, sorry! You can filter your ads only if you will use page ID and you should select the page from where you do not want to appear the Ads and use a bit of CSS code for that. Sorry, but another alternative, in this case, our theme does not have.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello fgmotta,

You can try using the Revolution Slider because this plugin is compatible with our theme and also if you like the Big Grid Slide or iOs Slider from our elements, notice that you can use them. Also, you can check them here -> https://demo.tagdiv.com/newspaper/big-grid-slide/ -> https://demo.tagdiv.com/newspaper/ios-slider/

Hope this helps!

Thanks for the message!

Catalin
tagDiv Staff

Hello kapson,

Indeed, it seems to be a problem in this regard, sorry! I have added it to our list of fixes and our developers will inspect it closer as soon as possible and we hope that fix it in near future release.

Thanks for the message!

Catalin
tagDiv Staff

Hello semedia,

If you will check the above links which @Edward gave you will see that you can create a full-width effect in your page but on the posts, will have to respect the theme width.

Thanks for the message!

Catalin
tagDiv Staff

Hello ABrash350,

Please read all of our documentation here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial/ before using the latest theme version.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello raj-guru,

Unfortunately, notice that our theme does not have any such an option that allows you to set the background only for the homepage, but please notice that you can use the following trick in this case. Try the code below and place it in Theme panel -> Custom CSS area.

The code is ->

.td-stretch-width{
display:none!important;
}
.home .td-stretch-width{
display:block!important;
}

NOTE: When the background image was been setup, the theme layout will become boxed.
Hope this helps and let us know how it goes!

Thanks for your understanding!

Catalin
tagDiv Staff

Hello Vishal,

I have inspected your website and I saw that you are using such an untested plugins which can interact with the theme core files and causes some unknown issues like this one, sorry! First of all, you should roll back to the default state of theme, remove all of the untested plugins and leave just to active only the plugins that come bundled with the theme core files and which are tested with the theme and rule out any conflicting plugins. After this, if the problem is still there, please provide the exact link of your posts where you have this problem so I can take a closer look at it.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello finanspara,

Please notice that our theme only uses your inserted code in that field and does not have any influence over the code functionality. If the code was been right added and if the code is valid, the results should have to be good. Otherwise, you should contact the Google Analytics if you have any problems regarding the Analytics results, tell the problem and also ask them to help because they should be able to provide a more accurate response.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello as,

Please send us an email at contact@taggdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

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