Hello antoniskat365,

Unfortunately, please notice that our product does not have such an option for dynamic width and we do not recommend to do that through the custom CSS code because the layout of the theme will be damaged. If you want to change the width of the theme to be in full-width mode, please notice that is not a simple task and you will have to adjust the entire theme to the new width for better results.
Above, my colleague gave you an example from where you should strat to increase the theme width, but notice then you will have to make some additional customizations to adjust the other theme elements if you want to bring best results.

If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello iamkingsleyf,

Please notice that our theme has a list of tested plugins which can be found here -> https://www.screencast.com/t/izs2HmxHF For better results you should use only of them, sorry! Notice that the first steps for debugging in WordPress are to disable all of the untested plugins and rule out the conflicting plugins, sorry! Remembers that no theme can be compatible with all of the existent plugins, sorry!

Thanks.

Hello Zoran,

Provide your website and also, give some extra details about what exactly you want to achieve.

Thanks.

Hello oasisrodriguez,

Please notice that our page builder does not cause any problems if it will be correctly used on your website. First of all, before using it, please consult the following documentation here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial/
Also, for further investigations, please provide your website URL.

Thanks for your message!

Hello asisrodriguez,

Unfortunately, I do not exactly understand what you mean, sorry! Please be more specific and provide more details about your problem for a better understanding!

Thanks for the message!

Hello iamkingsleyf,

First of all, please keep in mind that if you keep replying you will only delay your answer because we answer from oldest to newest. Posting more and more replies will only move your post to the fresher ones and delay the answer further. For future optimal response time, please only post once and wait for the reply as we answer every message.

I have inspected your website and I saw that you are using a lot of Ads which are not supported by our theme and also, use a lot of untested plugins which a break the theme layout, sorry! In the bottom of your article pages, on mobile, you have some problems with your ad which does not come from our theme, sorry! As a quick fix, you can try using the code below and place it in Theme Panel -> Custom CSS area.

The code is ->

@media (max-width:767px){
.pc_block_inactive{
float:inherit!important;
}
}

The result -> https://www.screencast.com/t/L0dEZ9LT

Also, I saw that you are using the Google Adsense Link Units -> https://support.google.com/adsense/answer/15817?hl=en. Notice that our theme does not recognize these parameters, and if you want to achieve that format of Ads, you can try to use the AdRotate plugin. The theme only works using the Google Adsense ad codes: https://forum.tagdiv.com/ads/ … for another type of ads you can either use wp text widget or a plugin like Simple Ads Manager or AdRotate to render the code then use theme’s ad spots. There is no official tested ad plugins as we have our ad system. Adrotate works with our theme even though it’s not tested by us but by our users. It seems that your Google Units Ad cause some problems in the mobile version because it has a width fix.

Thanks for your understanding!

Hello Berbi,

Check here -> https://www.screencast.com/t/2xA3ZcAYV8

Thanks.

Hello inalessandria,

Check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Most likely, your PHP memory is exhausted and that’s why you cannot save the panel settings.

Thanks for your understanding!

Hello deporvillage,

Provide your website URL so I can take a closer look at it.

Thanks.

Hello Edamame,

Since it worked for @morajau it means that the code works as expected and should work for you, sorry!

Thanks.

Hello David Langer,

1)It seems to be a WordPress warning. Try to check this guide here -> http://freewptp.com/fix-wordpress-issue-sorry-this-file-type-is-not-permitted-for-security-reasons/
2)You should consult the hosting provider regarding on this problem because it is not theme related.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello lethow,

Please check this section of our Theme panel here -> https://www.screencast.com/t/NvgRf9yYd because there you will see what kind of thumbs our theme uses. Notice that your thumb’s dimensions are not using the theme and if you want to declare them in our theme you should add it only through the code in the td_config.php file. Notice that is not a simple task and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

Hello Vinay,

Notice that we have added this request to our list of improvements and it is possible for introducing of this plugin in future theme updates but we cannot say for sure if it will be implemented or not, sorry! This is just the decision of our developers.

Thanks for your understanding!

Hello Newstrack,

I have inspected your website and I saw that you have some errors through it. Also, I have noticed that you are using some untested plugins (like autoptimize -> https://www.screencast.com/t/HVJZYvqTYFa) which can interact with the theme core files and causes a lot of unknown issues. Notice that the theme cannot be tested with all of the plugins, sorry!
NOTE: The first step in debugging WordPress is to disable all of the untested plugins to avoid any conflicting plugins. Try to make a new clean install from scratch and check the theme exclusively in the default state and see the results and then, if the problem is still there, please let us know.

Thanks for your understanding!

Hello techpaced,

This is the normal theme behavior. If you want to change it, you should use the code below and place it in Theme Panel -> Custom CSS area.

#recentcomments a {
font-style: normal;
}

Thanks.

Hello hafizhafizah,

It seems to be a strange error, sorry! Please try to download again the theme packet from Theme Forest, remove the old theme after you have made a full backup to your database and then install it again via FTP way because this is the surest method in this regard and check the results. It could be possible to be some corrupt files when you have downloaded the theme and that’s why you got this message.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello mintbis,

Provide more details.

Thanks.

Hello ponlork,

I’m not sure why this happens on your end. It could be the wp super cache plugin:
Please use this guide to properly set wp super cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, the wp super cache has a flaw in it;s code that should be corrected.
https://github.com/Automattic/wp-super-cache/pull/185/files
Edit wp-cache-phase1.php and add the green code from the right column as it shows in the provided link.
Let us know if you still have trouble with wp super cache.

You can try to disable the mobile theme plugin if you use it and test to see if you still have this issue.

Thank you!

Hello i24gabon,

Sorry for this but please notice that our theme does not control this case, sorry! You should consult the Seo Yoast plugin’s documentation, maybe you will find some online solutions in this regard. For more references about this, you can check here -> https://yoast.com/social-previews-yoast-seo-premium/ -> https://wordpress.org/support/topic/image-tag-is-missing-in-whatsapp-share/

Thanks for the message!

Hello i24gabon,

Provide your website URL so I can take a closer look at it. Also, notice that if you will use any background image, the site width will be automatically switched to boxed mode. Try to change your header style to another one from our list and check the results.

Thanks for the message!

Hello adam21s,

I have inspected your website and I saw that you have some problems with the sidebar and ads on the articles posted. I suggest you make a new clean install from scratch via FTP way, clear all the caches and check the results. -> https://www.screencast.com/t/UQGsyd5z
If you are using some untested plugins, remove all of these and leave just only the required plugins to active and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello Glenn,

Maybe you are using some untested plugins which are not compatible with Newspaper 8 and that’s why you got this, sorry! I do not know what kind of plugin you are using but please notice that we do not recommend using any others plugins for this optimizations because it is not required. Try to make a new clean install from scratch via FTP way, clear all the caches and use only the plugins that come bundled with the theme core files and check the results. If the problem is still there, you should provide your website URL and also, some useful screenshots with before/after results.

Thanks for your understanding!

Hello tigreton,

You mean that the mega menu option does not appear in the options? Ensure that you have right installed the theme via FTP way and then, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello valkiradoo,

DFP ads have not been tested with our theme and based on our user experience, they require an extra implementation to work properly.
Please follow this topic: https://forum.tagdiv.com/topic/tutorial-responsive-ads-with-google-dfp/
This represents customization though and is not covered by the theme support.

Thank you!

Hello Sanalup,

Please look at this -> https://www.screencast.com/t/sfuUGx5dxKs3 You should try using this element from our theme which has the same functionality with the main slider from your example.

Thanks.