Hello abst,

Ensure that your theme update has been correctly made via FTP way because this is the surest method in this regard. Also, if your problem is still there, you should remove all the untested plugins which can interact with the theme core files and causes a lot of unknown issues. Remove all fo them and check the results. For more investigations, you can provide your website URL so we can take a closer look at it.

Thanks for the message!

Hello bluerooms,

Unfortunately, this type of plugin has not been tested with our theme and we cannot say for sure if it will work or not with the theme, sorry! Being untsted plugin, notice that we have no idea about the behavior of this plugin and also we cannot provide support for implementing untested plugins, sorry!

Thanks for your understanding!

Hello poplife,

Check here -> https://www.screencast.com/t/8fkA4Z78cQl5

Thanks for the message!

Hello mmeida,

Notice that you can install both of the page builders to be able to recreate your pages with TD Composer but then, you should disable the Visual Composer because it seems to cause some interferences between them and cause some problems and that’s why I made this above. Notice that our page builder does not have included all the Visual Composer elements and that’s why you cannot recreate some elements with our page builder, sorry!

Thanks for your understanding!

Hello ashokbasnetashu,

I suppose that you are talking about og image. Notice that if you want to manage the featured images which will be displayed when you share a post with Facebook you should use the Seo Yoast plugin, like this -> https://yoast.com/wordpress-seo/

Hope this helps!

Thanks for the message!

Hello brenbrinkman,

Unfortunately, our theme does not have any such an option that allows you to change the design for search option, sorry! If you want to tune your website sections you should edit the style.css because there you will found all the theme style. Also, if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for the message!

Hello arredoannunci,

The code provided above will work only if your iOs element is for 3 columns. Notice that if you will use it on 2 or 1 column you should only change the number 3, which one do you want. -> https://www.screencast.com/t/vIRUIDEc

Hope this helps!

Thanks for the message!

Hello francedeam,

This could be a CDN issue or a cross-origin font loading. Please use this solution:
https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Thank you!

Hello balipuspanewscom,

I am glad if you could manage your problem.

Thanks.

Hello Toufiq,

You are using the mobile theme and that’s why you have this layout on your mobile devices. So, if you want to revert back to the default responsiveness version you should disable this plugin and the theme will be automatically switched to the general responsiveness mode. For more information about our Mobile Theme, please check the following useful guide here -> https://forum.tagdiv.com/the-mobile-theme/

Hope this helps!

Thanks for the message!

Hello casam30,

I am sorry but I do not saw your problem on your website, sorry! Try to clear all your caches and check the results. If the problem is still there, you should use the Jing online tool to make screenshots with your problems so I will be able to provide a more accurate response. Another alternative for you would be to attach the image in our forum, like this -> https://www.screencast.com/t/X6iKtzUTkY

Thanks for your message!

Hello poplife,

There is an option for it in Theme panel->Fonsts section and notice that from there you can change your font style, like this -> https://www.screencast.com/t/fsDrf5rBS according to your block/module used by you.

Thanks for the message!

Hello kal,

First of all, please check the system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Most likely, you PHP memory has exhausted and that’s why you cannot save anything. Also, notice that you are using the latest theme version.

Thanks for the message!

Hello mmeida,

Please keep in mind that is not recommended to be used both of page builders at the same time because might appears some conflicts between them, sorry! Also, if you want to use our page builder you should recreate your homepage from scratch using the TD Composer. For more information about transitions between these page builders you should consult our useful guide here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/
Notice that our builder is at the beginning and also, it is in a continuous development. You will not found all the elements which Visual Composer has. From now on, this plugin will be improved with some features which have to be exclusively for this builder. In the future, this feature can be released but unfortunately, we cannot say for sure when exactly this process will be done, sorry!

Thanks for your understanding!

Hello breakingtech,

.td_block_trending_now{
border-top:1px solid #4facea;
border-width: 1px 0 0 0!important;
}

Try the code above and place it in Theme panel->Custom CSS Area.

Thanks.

Hello Sanusi,

Try to reinstall the theme via FTP way and install only the plugins that come bundled with the theme core files and rule out any conflicts and possible warnings. Please try to scan your website and check it to not be infected with some malware of spyware.

Thanks for your understanding!

Hello lilioligue,

Unfortunately, but please notice that our theme does not have any Gravity Forms code implemented, sorry! Most likely, you are using such a plugin with this functionality which is not tested with the theme and which might interact with the theme core files and cause a lot of unknown issues through the theme, like this. Notice that we cannot offer support for untested plugins.

Thanks for your understanding!

Hello fredyyv,

Sorry for this, but please notice that your request is about implementing an untested plugin which is not covered by our support. Please notice that plugin has not been tested with our theme and also, we have no idea about their implementation in our theme, sorry! Above, I have explained you which is the role of this file (header.php) but it is possible that code <?php do_action( ‘body_open’ ); ?> do not have to be put in that section/file. Please consult the plugin documentation in order to achieve best results wit this and then, try to add that code where it is specified in the documentation. We do not know about this because we are not using this plugin, sorry! I suggest you contact the plugin’s author and ask him for more details about it because he should be able to provide a more accurate response. After you have contacted him and after you know where exactly this code should have added in our theme and if you do not know where this file are located in our theme you should ask them and we will help you with this information.

Thanks for your understanding!

Hello m_xtar,

What kind of error do you have because I cannot identify it! Please be more specific.

Thanks for your understating!

Hello mpozesny,

Do you do not know from where come to the Gadgets from your sidebar? I have inspected your website and I saw that your sidebar has been customized from Visual Composer and the structure of it is kind of like that -> https://www.screencast.com/t/fm8WfDdK7hMv If you want to manage them, you should edit your homepage and change the elements from that section.
If is not what you mean, please provide more details about what exactly you want to achieve so I will be able to provide a more accurate response.

Thanks for the message!

Hello lilioligue,

The latest version is the same and the changes which were made in that version can be found here -> https://www.screencast.com/t/3lCoDVbYs3

Thanks for the message!

Hello Dave,

I have inspected your website and I saw that your sub-footer container has display: none rule and that’s why you cannot saw it. Use the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td-sub-footer-container {
display: block;
}

Hope this helps!

Thanks for the message!

Hello sbo,

All the changes for Tag page should have to be done from tag.php. Ensure that you have edited the right case, like this -> https://www.screencast.com/t/W9HOt8aBxZi To be sure, edits everywhere it appears Tag:

Thanks.

Hello balipuspanewscom,

I have inspected your website and I saw that you have a problem with your links. I have made some deeper investigations on my end and I did not saw any problem with this section. The issue seems to come from your end. First of all, try to disable all of the untested plugins, leave just only the required plugins to active, clear all the caches and check the results. Also, if the problem is still there, you should make a full backup to your database and then make a new clean install from scratch via FTP way because this is the surest way in this regard, sorry!

Thanks for your understanding!

Hello izuofodile,

Here is talking about Video Playlist. If you do not like it or if you want to remove it you should do that from page builder. If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for the message!