Catalin Hello sil2,
Notice that our theme uses thumbs to crop images. Also, as you can see, the theme uses a lot of thumbs because we have some modules/blocks which are using different thumbs. In that folder, when you load an image, the theme will automatically crop the images for all of the sizes used by our thumbnails and the theme will prepare the images to be ready in case of using a block of those available. Also, if you want to reduce this process, you should turn off from the theme panel the blocks which you do not want to use for your entire theme, from here -> https://www.screencast.com/t/W2vtuCiQb and then, the theme will do not make any images fro this thumbs.
I hope that you understand me and hope that you understand the entire process in this regard.
Thanks for your understanding!
Catalin Hello Jose,
I have inspected your website and I saw that it seems to work as expected, now. Also, I have noticed that your caching plugin is W3 Total Cache which is not recommended with our theme and which can cause a lot of unknown issues. Try to use our recommended caching plugin which is WP Super cache and only use tested plugin if you want to achieve best theme results. Clear all the caches, purge CDN files if you are using the CDN system and check the results.
Hope this helps!
Thanks for your understanding!
Catalin Hello cadarmarius,
Notice that if you are using the mobile theme, the slider will not be recognized because the mobile theme has not been designed to use these elements. For more information about our mobile theme, please check our useful documentation here -> https://forum.tagdiv.com/the-mobile-theme/ Also, if is not what you mean, please provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response.
Thanks for the message!
Catalin Hello pavel,
Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.
Thanks for your understanding!
Catalin Hello francedeam,
You should request to your hosting provider to purge all CDN files from the server and also, to clear all the caches files. Notice that error doesn’t come from our theme. You should check your dedicated server to avoid these characters.
Thanks for your understanding!
Catalin Hello breakingtech,
The 404 error may have several causes. For more information about how it can be fixed, please check the following tutorial here -> http://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-posts-returning-404-error/
Thanks for your understanding!
Catalin Hello techpostz,
I guess that you want to hide your menu and top bar menu, right? If you want to achieve this, please use the code below and place it in Theme panel->Custom CSS area.
.td-header-style-7{
display:none;
}
Thanks for the message!
Catalin Hello m_xtar,
Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.
Thanks for the message!
Catalin Hello Syams,
Unfortunately, this detail was not written in our changelog but please notice that PHP version should work with Newsmag.
Thanks for your understanding!
Catalin Hello Syams,
Unfortunately, this detail was not written in our changelog but please notice that PHP version should work with Newsmag.
Thanks for your understanding!
Catalin Hello saucemonsters,
For more information about our Ads implementation, please read our documentation here -> https://forum.tagdiv.com/newsmag-header-ads/ if you are using AdSense and if you are using other ads, please check here -> https://forum.tagdiv.com/newsmag-using-other-ads/
Thanks for the message!
Catalin Hello fredyyv,
I have read the plugin documentation and there it says that the code should have to be placed after the opening <body> tag, in header.php file, like this -> https://www.screencast.com/t/z6awfZVDYjrN Try to do this, but please notice that plugin being an untested one, we cannot say for sure if it will work or not with the theme, sorry!
Thanks for the message!
Catalin Hello Laurent_C2,
If you want to create a link at your menu section, you should check the Menus section from panel and from there, if you will use the Custom Links, you will can add some links as you wish, like this -> https://www.screencast.com/t/vaf7YGvengg
Hope this helps!
Thanks for the message!
Catalin Hello ytre77,
You should provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response.
Thanks for the message!
Catalin Hello Paulo Campos,
Before making/customizing your sidebar, you should read our documentation regarding on this thing, like this -> https://forum.tagdiv.com/sidebars-tutorial/ After you get acquainted with these options you should do at Widgets section and there you have to add every block you want to your sidebar, with drag and drop and create your sidebar. So, if you want to load a GIF, you should use the block Text with the title and add there you desired image GIF format.
Thanks for your understanding!
Catalin Hello lilioligue,
Please keep in mind that the Top Bar menu has not been designed to be displayed on mobile devices because we have it on mobile menus, like this -> https://www.screencast.com/t/hDgMs2gvFeN and that’s why it does not appear here anymore -> https://www.screencast.com/t/2LiQdKwen
Thanks for your understanding!
Catalin Hello loyalty-solutions,
Please ensure that problem do not happen due to your untested plugins if you are using something like this. Try to disable all of them, leave just Visual Composer to active, clear all the caches and check the results. Also, you should provide your website so I can take a closer look at it.
Thanks for your understanding!
Catalin Hello lilioligue,
Sorry for this but notice that we cannot offer support for untested plugins.
Thanks for your understanding!
Catalin Hello bradleyhowington,
Try to resave your permalinks from the panel and check the results -> https://www.screencast.com/t/m7f1xYiT.
Thanks for your message!
Catalin Hello sanket3811,
Sorry for this inconvenient! Notice that we only recommend doing your theme installing via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Regarding on refund, I replied via another topic.
Thanks for the message!
Catalin Hello,
@Teresa, please provide your website URL so I can take a closer look at it. Also, you can provide some useful screenshots with your problem so I will be able to identify it and also, so I can provide a more accurate response/code.
@sanket3811, I am sorry if you are unhappy with our product. If you are still unhappy with our product and if you want a full refund, please contact the Envato Market and request a full refund, accessing this link here -> https://themeforest.net/refund_requests/new and we will provide your money back so you can buy other our theme.
Thanks for the message!
Catalin Hello Sanusi,
After you have made a fresh install, you should use only tested plugins and then clear all your caches. after this, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, you should provide there some useful screenshots with your problem so I will be able to identify it. Also, provide the link to this topic so we can quickly identify you.
Thanks for the message!
Catalin Hello Inma,
Please keep in mind that plugin has not been tested with our theme and we do not recommend using it because it seems to be a problematic plugin which causes a lot of unknown issues, sorry! To achieve best theme results you should use our recommended caching plugin which is WP Super Cache.
Thanks for your understanding!
Catalin Hello Szentmaxi,
1)Unfortunately, our theme does not have any such an option that allows you to display the subtitles of your posts in blocks/modules, sorry! If is not what you mean, please provide more details so I will be able to provide a more accurate response.
2)Please check all of our list of blocks and you will see that only one block has active this button ->Read More, like Block 12, as you can see here -> https://demo.tagdiv.com/newsmag/block-12/
3)If you want to remove the More from Author tab for each post, you should use the code below and place it in Theme panel->Custom CSS area.
The code is ->
.td_block_related_posts .td-related-right {
display:none!important;
}
The result is here -> https://www.screencast.com/t/dYFZ2m2NP4
4)Notice that our theme has an option which allows you to hide the date from blocks/modules and from post pages, like this -> https://www.screencast.com/t/OwarQc7Nsej -> https://www.screencast.com/t/KH3nNG4EoHMa If you want to hide the date only in certain places, you should use a bit of CSS code (by category IDs) to do this.
5)If you are using the same post template for the entire website, notice that you can do this from Theme panel. First of all, at the post template, you should leave just active From panel -> https://www.screencast.com/t/gzNCZvvW and then, from panel you should choose your general post template which will be used on your site, like this -> https://www.screencast.com/t/gCDwW7toZi1J For more information about this feature, please consult the documentation here -> https://forum.tagdiv.com/newsmag-post-templates/
Thanks for your understanding!
Catalin Hello Anshu Garg,
Unfortunately, the Featured video has not been designed to be displayed in full-width, sorry! For more information about our post template, please check the documentation here -> https://forum.tagdiv.com/newsmag-post-templates/
If is not what you mean, please provide more details about what you want to achieve so I will be able to provide a more accurate response but notice that the thumb which displays the featured video has not been designed to be used in full-width, sorry!
Thanks for your understanding!
