Hello Lavesh,

If you cannot see the images, it could be a plugin conflict and not a theme update issue. You probably have a js error in your browser console that breaks the lazyload animation. Try to find which one of your plugins causes the issue and remove/replace it. This is done by disabling all plugins at once, clearing the cache and resetting/purging cdn files if you use it. Then re-activate the plugins one by one testing your site after each one to see which one causes the images to break
Or it could not be a plugin at all and it could be a custom modification you made or your child theme that needs updating as well. The child theme is not updated proof. Try to switch to the main theme to test it out.

I hope this helps.
Thanks.

Hello ncguynet,

You can do it and with Visual Composer but notice that we recommend using our TD Composer because in future updates we will release new features exclusively on our own page builder.

Thanks for your understanding!

Hello pavel@earnware.com,

Check your system status parameters and verify if your parameters are increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all the caches and check the result after this.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello jmaurice,

Unfortunately, the theme does not have any such an option for it, sorry! If you want to have this setting you should do it yourself and edit the theme core files in order to achieve as you wish, sorry! If you aren’t aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for the message!

Hello Santhiago,

Unfortunately, the theme does not have any such an option for it, sorry! You should try finding a plugin which has this functionality or if you know, you should implement it yourself this function. If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for the message!

Hello dennisjpitocco,

To be sure, you will have to do a full backup to your database and then, you should make a new clean install from scratch via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello msz,

Please notice that I have passed this rapport to our developers and they will inspect the problem and we consider to fix in future updates.

Thanks for the message!

Hello Ersoy B,

You should try using the 50px for height value to see the full image on your website. Also, if you will inspect for smaller devices, you will see that you change the height using a bit of CSS code with @media querries.

Thanks for your understanding!

Hello solidoes,

I guess that you are using the Visual Composer on posts, right? If so, please notice that the VC has not been tested to be used for posts but only for pages and it might appear some issues, sorry! If you want to use the VC for posts, note that we can not provide support for the eventual problems that happens due to this, sorry!

Thanks for your understanding!

Hello ch.rammohan,

Unfortunately, the TD Composer has not been designed to be used on posts but only for pages, sorry!

Thanks for the message and thanks for your appreciation!

Hello FredAstair,

Provide your website URL so I can take a closer look at it.

Thanks for the message!

Hello bformhals,

Yes, you can try it!

Thanks.

Hello rehanahmadjamal,

Unfortunately, the only available settings for Ads in a post can be found here -> https://www.screencast.com/t/Dfj4gSqlv If you want to place it elsewhere, you need to add it manually, sorry!

Thanks for the message!

Hello bformhals,

Notice there is an option for it in Theme panel->Theme Colors, like this -> https://www.screencast.com/t/i4xb1sqQC

Thanks for the message!

Hello bformhals,

You should create a post page which then, this post add to your menu bar from the Menus section, like this -> https://www.screencast.com/t/ZKBtP8R1jhu I think that’s what you want to get. If is not, please provide more details about what you want to achieve so I will be able to provide a more accurate response.

Thanks for the message!

Hello bformhals,

All the custom CSS should have to be placed in Custom CSS box from your Theme panel, like this -> https://www.screencast.com/t/oHL0jGV4

You should use the code below ->

.td-footer-container {
padding-top: 16px!important;
}

Hope this helps!

Thanks for the message!

Hello tiranin0707,

Unfortunately, the Newsmag theme does not have any such an option that allows you to edit your homepage with front end editor, sorry! Please keep in mind that on the future we will plan to add the TD Composer which is our page builder and which allows you to create your website, using a FRONT END editor, a thing which now is available on Newspaper theme.

Thanks for your understanding!

Hello capnsmak,

There seems to be an issue with the access token in the current version of the social counter.
Please download this version: http://cdn.tagdiv.com/wp-content/uploads/2017/03/td-social-counter.zip
And very important: clear all your caching including the browser cache. Example for Chrome: https://www.screencast.com/t/f9Q66lPx1fY
Now the access token should work as before.

If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello lijojohnsonwk,

For your first request, you should consult our useful guide, Inspector Browser which is presented here -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/ Leaving from here, you can start and inspect each block and see what is being used, like this -> https://www.screencast.com/t/1z6C10Vb
For the second, notice that our theme does not have any such an option that allows you to add the icon play on the posts, but only on the thumbs in blocks, sorry! If you want to add this option, you should edit the theme core files and also, edit the post template used by you.
For your latest request, you should make two rows with 2/3+1/3 layout and add into them as you wish and on the second row, on the 1/3 section you should add the td-ss-row extra class, like this -> https://www.screencast.com/t/HwtU1wmkr7x

Hope this helps!

Thanks for the message!

Hello freshmademedia,

I have inspected your website and your single images seems to be right displayed, as you can see here -> https://www.screencast.com/t/2ZCTrqiy All of these are displayed on full row because you have selected the row (1/1 layout like this -> https://www.screencast.com/t/yifmaV2s3mUY) If you want to setup your single images to have other characteristics, you should check the TD Composer settings, like this -> https://www.screencast.com/t/T1pFcGzQ6lR

Hope this helps!

Thanks for your understanding!

Hello WENHUI,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide the link to this topic so we can quickly identify you.

Thanks for the message!

Hello chadsrl,

Please notice that the “Trending Now” is just a simple block which can be sorted by some filters, like this -> https://www.screencast.com/t/dy4BKZBLd1 For more information about this, please check here -> https://forum.tagdiv.com/block-settings-guide/

Thanks.

Hello ventoura,

Please notice that is not a simple task to do this, sorry! Each demo has a certain design, style and Custom CSS code which is applied only if the demo is activated from theme panel. Notice that we cannot provide support for changing the style of our demo, sorry! You should choose a demo you like or if you want to make some adjustments on it, you should do it yourself.

Thanks for your understanding!

Hello dennisjpitocco,

Please notice that our list of the tested plugin can be found here -> https://www.screencast.com/t/b5fQpBBDsc4y If you will use other plugins than these, the theme can be damage and notice that we cannot provide support for untested plugins, sorry!

Thanks for your understanding!

Hello robert09,

Unfortunately, we do not recommend doing this because you can damage the theme layout. Notice that task involve doing such more custom work as we cannot provide this type of services at the moment, sorry! If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you. usually, we recommend the developer from studio.envato.com.

Thanks for your understanding!