Hello alicjusia,

Check your system status parameters to be according to our documentation and then, try to check your backend and see how it’s work.

Thanks for your understanding!

Hello leapdsc,

Unfortunately, I cannot find the problem regarding on your screenshot, sorry! I have inspected your website and I saw that your smart sidebar works as expected, as you can see here -> https://www.screencast.com/t/81kBTVW8y Where exactly is the problem?

Thanks for the message!

Hello ipcs,

If you want to change your custom icons from the top bar, you should edit the theme core files which create this code, like td_social_icons.php like this -> https://www.screencast.com/t/94VnqYNGh4L If you want to make some deeper changes which needs to make some additional customizations through the code, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

Hello ipcs,

Unfortunately, you cannot change the structure for our blocks/modules, sorry! Please consult our demo preview here -> https://demo.tagdiv.com/newspaper/block-1/ and there you can see how our blocks can be displayed in different cases. If you want to make some changes regarding on theme layout and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you!

Thanks for your understanding!

Hello subiko,

Yes, all the premium plugins can be installed from “Install premium plugins”.

Thanks for the message!

Hello glavred,

Yes, the policy allows only one product for the license. In your case, if it is talking about the same content you do not buy another license.

Thanks for your understanding and for your message!

Hello HIGHLIFE,

Provide your website URL so I can take a closer look at it. Also, provide some useful screenshots with your desired modifications so I will be able to provide a more accurate response/code.

Thanks for your understanding!

Hello methosgodzilla,

Unfortunately, I cannot access your website because I get this issue -> https://www.screencast.com/t/lLxEmu52 Provide a valid URL so I can take a closer look at it and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello super_nic0las,

First of all, thank you for your suggestion. We will add this problem to our list of improvements. What type of PHP version do you use? It is possible that if you are using the PHP 7.1 cause this problem.

Thanks for the message!

Hello visitinglapland,

I have inspected your website on iPhone and I noticed that some images are not loaded because you are using some specific language symbols which Safari (Apple devices) does not recognize and the URL will be broke.

I have inspected your website for many browsers and I did not saw any problems with your images. Also, I have checked your website on Safari (MAC) and I noticed that you have some problems with all your images which has strange symbols as you can see here -> https://www.screencast.com/t/f23yQLKTW If you want to avoid this problem you should rename all your images which have these symbols because the Safari browsers will interpret in other way and your URL will be break and that’s why you bring these errors, sorry!

Thanks for your understanding!

Hello DaveS,

Yes, you can make your own code for your desired color using the RGBa properly. For more information about this case, please check here -> https://css-tricks.com/rgba-browser-support/

Thanks for your understanding!

Hello visitinglapland,

Unfortunately, our theme does not have any such an option that allows you to do this, sorry! If you want to use the Big Grid 2 instead of Big Grid 1 you simply add the Big Grid 2 and make the configuration you need in this case.

Thanks for your understanding!

Hello bz,

Do you have updated your theme via FTP way? Otherwise, try to do it, clear all your caches, check your system status to be according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello luxechicago,

Yes, this version of Visual Composer if ready to be used with the latest version of the theme (7.8) which is available to be downloaded from Theme Forest from Envato Marketplace.

Thanks for your understanding!

Hello Dmitry_Lupich,

First of all, please check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Increase all parameters from here. Most likely, your PHP memory is exhausted, and that’s why you cannot load anything. It might be a reason in this situation.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello bariton,

Let’s clarify this problem with Alt Tags for your images. I have inspected your website, and I saw that you have the alt tags for your images on posts, as you can see here -> https://www.screencast.com/t/NEuFYo6FKG and also, for the home page, as you can see here -> https://www.screencast.com/t/yDK7936ws7Q Please keep in mind that the theme processes the images which you have added on modules. Regarding on post images, when you load them in WordPress you should insert the Alt tag manually. Otherwise, if you want to add them, you should do it manually for each image. Another alternative for you would be to find some PHP scripts which automatically adds some alt tag for your images by the title of post or you can check this topic like this -> https://forum.tagdiv.com/topic/all-images-alt-tags-missing/

Hope this helps!

Thanks for your understanding!

Hello selejanalex,

Please disable all plugins except visual composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
If this does not fix it, please try to reinstall the theme via FTP using this guide: https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thank you!

Hello salocharly,

You can add this html code in the ad spot before your add: <span class=”td-adspot-title”>Advertisment</span>
Here is an example: https://www.screencast.com/t/uTL4gR2n

Thank you!

Hello koberlin,

I am glad that you could solve the problem.

Thanks for the message!

Hello 15temmuzsehitlerkoprusu,

Unfortunately, I do not exactly understand what you mean, sorry! Do you are referring to the Category Tags? If you want to hide all of the theme to our modules/blocks, you should check the Theme panel and turn off from there the Category Tags, like this -> https://www.screencast.com/t/uPCBqj0l8 For more information about our Categories, please check here -> https://forum.tagdiv.com/newsmag-category-templates/
If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello RahulDubey137,

You should use a bit of CSS code to do that. Try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td-author-social{
display:none!important;
}

The result is here -> https://www.screencast.com/t/VMSOSzt12At

Hello freaktuning,

Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello jurisss,

Unfortunately, our theme does not have any such an option that allows you to create a Redirect Register Link, sorry! You should use some online tricks to do this or also, you should check the following guides in order to achieve a Redirect Link, like this -> http://www.wpbeginner.com/beginners-guide/beginners-guide-to-creating-redirects-in-wordpress/ -> https://mediatemple.net/community/products/grid/204643080/how-do-i-redirect-my-site-using-a-htaccess-file -> http://www.inmotionhosting.com/support/website/redirects/setting-up-a-301-permanent-redirect-via-htaccess

Hope this helps!

Thanks for your understanding!

Hello Zakkery,

I have inspected your website and I did not saw any problems with your site. It seems to work as expected. Most likely, was a cache issue and now works fine. However, try to remove all of the caches, purge CDN files and check the results.

Thanks for your understanding!

Hello Jfthai2015,

Sorry for my mistake. The valid email is contact@tagdiv.com.

Thanks for the message!