Hello visitinglapland,

I suppose that you have more menu items for your main menu and that’s why some of them will fall down to the second line, right? Do you have boxed layout on your theme? If you need more assistance in this regard, please provide your website URL so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello nikyneg,

I have inspected your website and I saw that your Social Counter work as expected, as you can see here -> https://www.screencast.com/t/G7NmJz3Q Try to clear all your caches and check the results.

Thanks for your understanding!

Hello DaveS,

Do you have cleared all your caches before testing this? If not, try to do this and check again and see the results. Also, if the problem is still there, please ensure that you have right setup your logo and favicon from Theme panel section, like this -> https://www.screencast.com/t/Am52fHPkP

Hope this helps!

Thanks for your understanding!

Hello DaveS,

Please provide your website URL and also, you can give me some useful screenshots where to show me exactly what you want to change.

Thanks for your understanding!

Hello Vesa,

Please keep in mind that each theme update is free of charge and you can download the latest theme packet from Theme Forest.

Thanks for the message!

Hello odsonfb,

Please make sure that you do not have a js error through your Console. Also, ensure that you have setup your sidebar according to our documentation. So, if you are using some untested plugins, try to clear all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello anuelcodiga,

Please keep in mind that the mega menu feature come bundled with the entire theme and you must not activate anything to activate this functionality. First of all, please make sure that you are using the latest version of the theme and also, the latest version of required plugins which come bundled with the theme core packet and rule out any conflicting plugins. For more information about this setting, please check our useful guide here -> https://forum.tagdiv.com/newsmag-mega-menu/

Thanks for your understanding!

Hello debarup,

If you want to turn off the H1 tag for your logo, please notice that you will have to do it only from the code source. Please try to comment it out this snippet of the code from the logo-text.php core file like this -> https://www.screencast.com/t/stVIFZJNO Please notice that this feature has been designed for the better result in SEO.

I hope this helps!

Thanks for your understanding!

Hello RichardU,

Unfortunately, the theme has not been tested with this type of plugin and we have no idea about the theme behavior with this type of untested plugin and also, we cannot say for sure if it will work or not with the theme, sorry! Please keep in mind that the theme has already implemented this feature through the Theme panel, in Excerpts section, like this -> https://www.screencast.com/t/0X2KSsfWcf For more information about this feature, please check our documentation here -> https://forum.tagdiv.com/newsmag-excerpts-introduction/ Please keep in mind that the get_excerpt() function is the main theme function which create this feature and which can be found here -> https://www.screencast.com/t/R4RwLtVeGDJe

Thanks for your understanding!

Hello twoems,

I suppose that you want to increase the font-size for your paragraphs on mobile mode, right? So, if oyu want to do this, you should use the code below and place it in Theme panel->Custom CSS area.

The code is ->
@media(max-width:767px){
.td-post-content p, .mce-content-body p, .comment-content p {
font-size: 23px!important;
}
}

Thanks for your understanding!

Hello JJ0000,

Please provide your website URL with a specific link for your Activity page so I can take a closer look at it. Also, you can provide some useful screenshot where to show your actual problem. I need to know more details about this, so I will be able to provide a more accurate response. Also, if you are using some untested plugins with the theme, please try to remove all of them and leave just Visual Composer and Buddypress to active, clear all your caches and install only the plugins that come bundled with the theme copy and rule out any conflicting plugins.

Thanks for your understanding!

Hello enterpr1se,

Please check the js theme file because there you will found the line code where the Ajax is used fro post count feature, like this -> https://www.screencast.com/t/yHv95xaoDkCR

Thanks for your understanding!

Hello masbocah,

Please notice that the only automatically way to add an article ad between paragraphs is using the Article Inline Ad which can be found in Theme Panel, like this -> https://www.screencast.com/t/8bFNLvzW Another alternative for you would be to manually add the shortcode for each paragraph in the Post Editor section, like this ->
[td_block_ad_box spot_id="custom_ad_1"] -> https://www.screencast.com/t/hzJiRbls66 Also, do not forget to add the ad code in your custom ad 1 field, like this -> https://www.screencast.com/t/8mhYpMgYik

Thanks for your understanding!

Hello marcomilic,

Unfortunately, this type of plugin was not tested with our theme and we have no idea about the theme behavior with this type of plugins, sorry! If you want to use it, you should adjust it and make to work as expected with the theme which is not a simple task to do that. Also, notice that we cannot provide custom work and also, we cannot provide support for the untested plugins and custom implementation for them, sorry!

Thanks for your understanding!

Hello Iain,

Also, you should check your system status parameters and try to increase it according to our documentation here
-> https://forum.tagdiv.com/system-status-parameters-guide/ Probably, your PHP memory is exhausted and that’s why the mega menu does not work as expected.

Thanks for your understanding!

Hello MESOTU,

Meanwhile, the theme was made other changes in code, and the above solution does not work, sorry! Please notice that the theme has a very complex code and this is not a simple task for adding a new custom menu for mobile, sorry! Notice that we have introduced the Mobile theme which allows you to add a new custom menu for mobile devices and this can be the solution for your request. For more information about our Mobile Theme Concept, please check our useful guide here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks for your understanding!

Hello Erythros,

I have tested all the videos from your Youtube Video Playlist and I cannot recreate this type of issue. From what I read about this error, this will not affect your videos. We will make some deeper investigations and if our developers will find something else which might influence this, we will consider to fix it in future updates.

Thanks for your understanding!

Hello BiGSANTA,

Unfortunately, I do not exactly understand what you mean. Which is an older category hierarchy? Please provide more details about what you want to achieve, also you can provide some useful screenshots on what your website is now and how do your want to look? I need to know more details about this, so I will be able to provide a more accurate response/code.

Thanks for your understanding!

Hello Iain,

Please ensure that behavior does not come from your untested plugins. To be safe, try to disable all of the untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, you should check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
If the problem is still there and if you need more guidance in this regard, please provide your website URL so I can take a closer look at it.

Thanks for your understanding!

Hello josinc,

After further investigation, it seems that your problem comes from your account type. Try to use only the Id channel and the problem becomes solved.

Thanks for the message!

Hello LaurennePierrick,

what type of phone do you have tried? Also, if the problem is still there, send us an email at contact@tagdiv.com with your log-in information(wp-admin) so we can further inspect it closer you setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello WakeUpCallProject,

This is strange. Do you are using some untested plugins? If yes, try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Clear all your caches, purge CDN files if you are using the CDN system and check the results.

Thanks for the message!

Hello Vesa,

I have inspected your website and I did not saw any problems with your slider. Also, I noticed that you are not using the latest theme version, that could be a reason in this case. Try to update it and also, update all the required plugins which come bundled with the theme core files. If you are using some untested plugins, you should disable all of them because these might interact with the core theme and cause a lot of unknown issues.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello glogan,

I suppose that you want to use the row in full width, right? So, if you want to do this, notice that you should make some adjustments from Visual Composer, like this -> https://www.screencast.com/t/rRcdz0TQHU3 -> https://www.screencast.com/t/5DFP6nEWbx1 and then you will bring the same style with the Travel Guide, like this -> https://www.screencast.com/t/a3uftiBSWTe0

Hope this helps!

If is not what you mean, provide more details so I will be able to provide a more accurate response.

Thanks for the message!

Hello jewanda,

Notice that the Jetpack is a very complex plugin which basically contains many plugins/modules in the core packet and not all of these were tested with our theme (like photon modules), sorry! Try to avoid this plugin because it seems to be a problematic one.

Thanks for your understanding!