Hello Caylean,

On my side, you Block 6 look like this -> http://screencast.com/t/1UomguCMgx which is correct. Clear all your caches and check the results. Where is the problem?

Thanks for the message!

Hello kuolema,

Try to add the !important tag after each 0 to give a higher priority for your code, like this ->

.td-a-rec-id-header_mob {
margin-top: 0!important;
margin-bottom: 0!important;
}

Thanks.

Hello cityguide,

If you are using some untested plugins, please try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. The untested plugins can interact with the latest version of the theme and cause a lot of unknown issues. Try to clear all your caches, purge CDN files and check again.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello kraftingnetworks,

Try to add the 0. value to your excerpt length, like this -> http://screencast.com/t/eeNbmFCX All the settings for fonts and the weight can be changed from Theme panel, Theme Fonts, like this -> http://screencast.com/t/J72IdOLSf For more information about these settings, please check here -> https://forum.tagdiv.com/font-customization/
If you want to change the theme width you should alter the code from style.css, like this -> http://screencast.com/t/5WZ9NkeKi

Thanks for the message!

Hello allrems,

I have inspected your website and I saw that your background image for your homepage is not right setup and the image URL is no valid. This type of issues happens due to your untested plugins which you are using on your website, like this -> http://screencast.com/t/7nAxG0Yo Please try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, if the problem is still there, please try to make a new clean install from scratch via FTP, clear all the caches, purge CDN files and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello metakin,

There is an option for it in Theme panel->Footer Section, like this -> http://screencast.com/t/oMi30ocgZ For more information about Instagram, please consult here -> https://forum.tagdiv.com/instagram-widget/

Thanks for the message!

Hello lovegiabbit,

I have checked your website on mobile mode, and I did not saw any problems. It seems to work as accurately. Also, I have noticed that you are using some untested plugins which can interact with the theme files and cause a lot of unknown issues. If the problem will reappear, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet nad rule out any conflicting plugins.

Thanks for your understanding!

Hello rdiv,

Unfortunately, the theme does not have any such an option that allows you to change the category URL in the href attribute for post category that is displayed in td_block_1, sorry! Please keep in mind that this is automatically done by our theme and if you want to change the structure of it, you should alter the code from the theme core files where the code is created, like td_block_1.php, td_module_4.php and, td_module_6.php if you are using the Block 1. Please notice that it is not a simple task and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello sailingchance,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.

Thanks for the message!

Hello jncroyle,

Please send us an email at this correct address at contact@tagdiv.com because above I was wrong the email address and now and I edited it correctly to avoid the confusions.

Sorry for the inconvenience!
Thanks for the message!

Hello denisveneno,

Please make sure that you have updated your required plugins that come bundled with the theme and not only the theme. Remove the old plugins and re-install them which come with the theme packet, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for the message!

Hello posonty,

Please ensure that you have updated your theme via FTP method because this is the surest way in this regard. Try to increase the system status parameters according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, clear all your caches, purge CDN files if you are using the CDN system and check the results.

Thanks for the message!

Hello srampia,

Please try to purge all CDN files if you are using the CDN system and check the results. Also, if the problem is still there, please provide more information about this regard so I can inspect it closer your setup page. Also, you should provide your website URL and so screenshots with your problem.

Thanks for the message!

Hello investimpactly,

Your item purchase code can be seen in your System Status from the panel.

Thanks for your understanding!

Hello antisemitism,

It is not enough to update only the theme. You should update all your required plugins which come bundled with the theme packet. Remove the old version of Visual Composer and Social Counter and install the version for these plugins which come bundled with the latest version of theme, clear all your caches and check the results.

Thanks for the message!

Hello mrmobile,

Please notice that the Rev. Slider was tested with the latest version of the theme and seems to work as properly. Please ensure that you have right installed your theme and Rev. Slider according to our documentation. Also, if the problem is still there, you should provide your website URL so we can further inspect your setup page. Clear all your caches, purge CDN files and check the results.

Thanks for the message!

Hello Dilwsi,

Also, please notice that each block uses a specific thumb which crops the each featured image from your posts.
Please take a look over the below explanation and try to understand a bit how it works the thumbs in the theme. Please check here ->>
Our theme uses the system of cropping from center to top. The theme uses thumbs to reduce the page size and speed up page loading time. From each image uploaded are generated thumbs for each thumb size utilized by the theme. When a post it’s displayed on the page in a block, the featured image shown is not the one which you uploaded in the media file, it’s a thumb cropped from the original image at the precise dimension. To change the picture orientation most likely you will need a different cropping system. We use a WordPress function – add_image_size() – you can read about it here – https://codex.wordpress.org/Function_Reference/add_image_size – and here – http://www.davidtan.org/wordpress-hard-crop-vs-soft-crop-difference-comparison-example/
Our theme crop (cut) thumbnails in some cases to avoid creating a lot of thumbnails to reduce to load more spaces on the server.
If you don’t have the possibility to upload large images you could use a combination of plugins to upscale the thumbs – Thumbnail Upscale and Force Regenerate. For more information about these kinds of plugins, please consult their documentation here -> https://wordpress.org/plugins/thumbnail-upscale/ -> https://wordpress.org/plugins/regenerate-thumbnails/ Also, please ensure that the functionalities of these plugins are not affected by the other untested plugins that could create interference through the theme. Please notice that these types of plugins are not tested with our theme and we cannot provide support for the theme. We recommend them because a lot of our customer uses and they were satisfied to their functionality.

A primary example you should see here -> http://screencast.com/t/rhIdwe22d2

Thanks for your understanding!

Hello efranlund,

Probably, there is talking about some paddings or margins which should be adjusted to achieve the best alignment. Provide your website URL (an example, screenshot), so I can inspect it closer and also, so I will be able to provide a more accurate code.

Thanks for the message!

Hello jonahzink,

I have inspected your website and I did not saw any problems regarding on your featured images. All of these seems to display as properly. Also, if the problem will re-appears you should disable the lazy load effect from Theme panel and also, if you are using some untested plugins, you should disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Thanks for your understanding!

Hello thepopbreak,

Please ensure that you have right installed your latest version of the theme via FTP because this is the surest and safe method in this regard. Also, notice that the mobile theme comes bundled with the theme packet and you should install it according to our documentation here -> https://forum.tagdiv.com/the-mobile-theme/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello pinnaclecompass,

I have checked your website and I saw that your Live Search is disabled and returns no live results. Please keep in mind that the only core file which handles this functionality is td_data_source.php. It is the only file which handle this feature.

Thanks for the message!

Hello kuolema,

Try the code below and place it in Theme panel->Custom CSS area.

.td-a-rec-id-header_mob {
margin-top: 0;
margin-bottom: 0;
}

The result is here -> http://screencast.com/t/3lqBQoaiZ

Thanks for the message!

Hello Syams,

Unfortunately, the PHP 7 was not been tested yet on Newsmag, sorry! Our developers work hard in this regard and we will improve it as soon as possible.

Thanks for the message!

Hello,

Please look at this screenshot here -> http://screencast.com/t/P2eAE2F4 and from there you can change this limit.

Thanks for the message!

Hello m0re,

If you want to add a banner ad after the featured image into your post you should use the Article Top ad and if you want to add a banner ad above your featured image into your post you should edit the theme core files. So, for example, if you are using the post template style 2 you should edit the loop-single-2.php and add the do_shortcode method with Custom Ad 1 -> http://screencast.com/t/AD0i2sunawJ, like this -> http://screencast.com/t/KXZAwnHrn The result is here -> http://screencast.com/t/akbXu4rd2

Hope this helps!

Thanks for the message!