Hi,

You need to load this template in the theme root and insert this template there -> https://www.screencast.com/t/iiVlkz9t7MBd http://cdn.tagdiv.com/wp-content/uploads/2019/02/page-empty.zip After you have made these steps, you need to load this template from your theme panel, and set up No Header from Header manager if you do not want to have any header and footer.

Thanks for your understnnding!

Hi,

If you want to use an Ad inside your header, you can use our premade header templates from here -> https://forum.tagdiv.com/header-styles/ Also, if you want a custom header style, you need to use the Header Builder which allows you to create your own header layout, using the TD Composer. -> https://tagdiv.com/newspaper-theme-customize-the-header-manager/

Thanks for your understanding!

Hi,

Unfortunately, when you are using the Single Template, this is the design and implementation for Related Articles and more from Author, sorry! If you want to use together, you need to use the default single post template.

Thanks for your understanding!

Hi,

Please send us an email at contact@tagiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hi,

Unfortunately, I do not exactly understand what you want to achieve. Please notice that we do not recommend using any such a plugin for the menu section because you can easily break the theme’s functionality, sorry! Also, please notice that we cannot provide support for untested plugins. The only way to know what kind of classes and id’s are using for our menu is to inspect that section with Inspector Browser. If you want to develop our menu section, please notice that you need to do it yourself through the code because it’s not a simple task and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you.

Thanks for your understanding!

Hi,

This page comes from Seo Yoast plugin. If you cannot access it, it seems that you have some problem with your install or with your system status parameters. Please increase them according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/. It’s possible that your PHP memory to be exhausted and that’s why you cannot open it.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

I have checked your website and on mobile and it seems to return good results. -> https://www.screencast.com/t/lEsUOl3Zc84 Provide a screenshot with the problem if is not what you mean.

Thanks.

Hi,

Yes, you can try using this plugin. Should works as expected.

Thanks.

Hi,

The Auto Ads sohuld works as expected on AMP. Please make sure that you make the configuration as in the amp-auto-ads documentation-> https://www.ampproject.org/docs/reference/components/amp-auto-ads

Thanks for your understanding!

Hi,

Did you have tried to regenerate your thumbnails using the Force Regenerate or Thumbnail Regenerate plugin? If the problem persists, please provide oyur website URL so I can take a closer look at it.

Thanks for your understanding!

Hi,

Please provide your website URL so I will be able to provide a more accurate response. I need it so I can inspect this section.

Thanks.

Hi,

Yes, you are right! If you want to remove your Featured image, you need to do it from there. -> https://www.screencast.com/t/SfcqPsP0iY If is not what you mean, provide more details for a better understanding.

Thanks for your message!

Hi,

Most likely, you are using the Mobile Theme plugin and that’s why you do not bring the desktop layout on mobile. Please check here -> https://forum.tagdiv.com/the-mobile-theme/ If you are unhappy with this layout, you sohuld simply disable this plugin and the theme will be automatically switched to the general mobile responsive mode.

Thanks for the message!

Hi,

Please provide your website URL so I can take a closer look at this section and also, so I can make some deeper investigations and so I can provide a more accurate code.

Thanks.

Hi,

Please provide more details about your error so I will be able to provide a more accurate response. You need to provide some useful screenshots with the problem so I can identify it closer.

Thanks for your understanding!

Hi Borja,

I suppose that you want to change the Sticky header layout, right? If you want to make some changes over this section, notice that you can do it from Header Builder. Please check our documentation from here -> https://tagdiv.com/newspaper-theme-customize-the-header-manager/ -> https://www.screencast.com/t/m5Yuvoq6 Using the TD Composer, notice that you can create your own style for oyur header menu.
Please notice that if you want to have another menu on post pages, you should create another single with header template which customizes it as you wish (where you can show the Logo title in the top) and then, applies this template for your posts. -> https://www.screencast.com/t/stDbirHavj
If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Hope this helps!

Thanks for your understanding!

Hi,

Unfortunately, the Classic AMP plugin does not have this implementation for Featured Video, sorry! If you want to achieve this functionality, you need to use our new theme’s functionality with Mobile Theme and AMP. For more information about this, please check here -> https://tagdiv.com/amp-newspaper-theme/

Thanks for your understanding!

Hi,

Please check the plugin to be activated and also, provide more details with your theme behavior, sorry! Notice that the TD Composer should work in both cases (with the demo or without demo).

Thanks for your understanding!

Hi,

I have checked your website and I saw that your logo is loaded with low size, as you can see here -> https://www.screencast.com/t/50BInTfO and then, you will bring this result
-> https://www.screencast.com/t/kmF2St0U8xP

Hope this helps!

Thanks.

Hi,

I have checked this section on your website and it seems to return good results, as you can see here -> https://www.screencast.com/t/t2nwaRuoD7o The images are working fine. Also, I search by your post and featured image seems to works as expected -> https://www.screencast.com/t/ifVPrI30GT Clear all the caches, purge CDN files and check the results.

Hope this helps and let us know how it goes!

Thanks.

Hi mparlevliet,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your ad section code area. Provide there the link of this topic so we can quickly identify you.

Thanks for your understanding!

Hi,

Replied via another topic.

Thanks.

Hi,

Did you have tried to follow all the above advice? Also, please check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ If you need more assistance, please send us an email.

Thanks for your understanding!

Hi,

@chippyn, I fell sorry hearing this from your but please notice that we try to answer all the topics as soon as possible, in almost all cases within a period of 24 hours (from oldest to newest). Only when there is increased support volume or technical difficulties there could be a delay. Check our support policy from here

@iamramgarhia, We checked all the topics you opened in our forum and for all, you received the answer as you can see here -> https://www.screencast.com/t/UCWpxNrvy6 Also, I have checked the period of your support and it seems to be expired, as you can see here -> https://www.screencast.com/t/gHoWqR5upDbo Please renew the support from here -> https://themeforest.net/item/newspaper/5489609 Check our support policy -> https://forum.tagdiv.com/support-policy-2/

Thank you for your understanding!

Hi,

I have checked your website and I saw that you have a delay with your loading page. You can try to remove the start transition effect using the code below and place it in Theme panel -> Custom CSS area. Also, please notice that the speed of your website depends on how well your site is optimized.

.td-js-loaded .tdc-row-divider, .td-js-loaded .td-element-style{
-webkit-transition:none;
transition:none;
}

Also, if you want to increase the page speed, you sohuld check the following useful topic from here -> https://forum.tagdiv.com/topic/slow-3/

Thanks for oyur understanding!