Hello danidin,

If you want to author and post date for posts and modules/blocks you should do that from Theme panel, like this -> http://screencast.com/t/WNifj4M8 -> http://screencast.com/t/NJ0nVIuyAc

Thanks for the message!

Hello druff,

I have inspected your website and I saw that your image are blurry because it is zoomed in, as you can see here -> http://screencast.com/t/5RNi1cl3U4 You should try to change another size of your image from the panel when you load it, like this -> http://screencast.com/t/MaN7bG5e1Q and the image will have to be sharp. Also, please keep in mind that the theme does not enlarge the photo but only crop. If you have some untested plugins with this functionality, you should get rid of them because it could cause a lot of unknowns issues.

Thanks for the message!

Hello jpagora,

Keep in mind that the Visual Composer is fully tested with the theme and it should work as properly. Please try to disable the old theme, delete it and make a new clean install from scratch only with required plugins and rule out any conflicts. So, you should make this online via FTP because this is the surest method in this regard. For more information about this, please consult here -> https://forum.tagdiv.com/install-via-ftp/ Also, please make sure that your system status is right increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello sanny,

Unfortunately, our theme does not have any such an option for any other language, sorry! You should try to find some plugin which has this functionality and see how it will work for you. As a hint, you can try using the Q Translate X because I noticed that many users use it and were satisfied with their functionality. Also, please notice that this plugin is not tested with our theme and we cannot say for sure if it works as expected with our product. It is just a hint. You should try it.

Thanks for the message!

Hello logosi,

You can try the following code below ->

.td_mega_menu_sub_cats{
background-color: red;
}
.td_mega_menu_sub_cats .cur-sub-cat {
background-color: black!important;
}

The result -> http://screencast.com/t/cZ1BhIJSv

You should change the color for background because both of them is white and what’s why you cannot see anything.

Thanks.

Hello maramal,

This type of errors comes from Modal image. Try to activate this type of feature from Theme panel, like this -> http://screencast.com/t/jl5McCCg2PH For more information about this feature, please check here -> https://forum.tagdiv.com/modal-window/

Hope this helps!

Thanks for your understanding!

Hello cpndgn,

A child theme is a theme that inherits the functionality and styling of another theme, called the parent theme. Child themes are the recommended way of modifying an existing theme. For more information about our child theme, please consult here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/ and there you will find what type of files can be used in the child theme and which not.

Thanks for the message!

Hello silvanocv,

Please ensure that you have properly installed the theme via FTP because this is the surest method in this regard. Try to clear all your old theme version and re-install it using this method, clear all the caches and check the results. Before doing this, you should make a full backup to your data to be safe. For more information about FTP , consult here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for your understanding!

Hello Melissa,

Please notice that if you have disabled the Visual Composer, the theme will not recognize the VC element without it and that’s why the website will come down. You should keep Visual Composer enabled. Also, you can try to use our tagDiv Composer page builder because this will recognize the Visual Composer shortcode (regarding only for Blocks and modules and not for original Visual Composer elements).
If is not what you mean, please provide more details so I will be able to provide more accurate response.

Hope this helps!

Thanks for the message!

Hello darararan,

Try the code below and place it in Theme panel->Custom CSS area.

.td-header-menu-wrap{
border-bottom: 2px solid red !important;
}

The result is here -> http://screencast.com/t/LHhpFYcmKgnb

Thanks for the message!

Hello erdis,

All the available settings for background color can be found here -> http://screencast.com/t/bdewY4dCIR5

Hope this helps!

Thanks for the message!

Hello Icemanrlz,

Unfortunately, the Events Calendar is not tested with our theme and we have no idea about the theme behavior with this plugin, sorry! Also, we cannot provide support for untested plugins, sorry!

Thanks for the message!

Hello all,

The latest fully compatible version of Visual Composer come bundled with the latest version of the theme. Please consult here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thanks for the message!

Hello hafizrahim,

The speed booster is an optional plugin, and it is tested only with these plugins – http://screencast.com/t/hcjLnOqh4i2, and if you use other plugins, it will be automatically disabled. A lot of people install the plugin without knowing what it does, and after that, they add many plugins and some of them are not written fine, so the developer took this decision.

If you always want to enable speed booster, delete this code from speed booster file: http://screencast.com/t/RZLIOPUNdqh

Thanks!

Hello nandar,

Please try to make a new clean install from scratch before deleting the theme with all of the folders. So, you should redownload the theme packet .zip from Theme Forest and then, use the FTP method you should install the theme. We recommend using this method because it is the safe and surest way in this regard. For more information about this method, please consult here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello onlinedimes,

Sorry for the delay but please notice that we treat our customers from oldest to newest and if you will make any bump, your question will be put at the top of the forum and will become newer and that’s why it appears this delay. Also, please notice that here you can see our Support Hours -> http://screencast.com/t/K1pbx14Wi and also, we answer on the forum from oldest to newest, respecting our program.
As another hint in this regard, please try to make a new fresh install from scratch only with the required plugins, clear all your caches and check again the results.
If the problem is still there you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.
If you are unhappy with our theme and if you want to request a full refund for this theme, you should contact the Envato Market at this link here -> https://themeforest.net/refund_requests/new and we will accept it.

Thanks for your understanding!

Hello felposito,

Please check your system status parameter to be higher increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Probably your PHP memory is exhausted and that’s why you bring this problem. Try to increase it.

Thanks for the message!

Hello Viachaslau1974,

I have tested your website, and I saw that your name which you want to make it be H1 is part of category description, right? So, if you want to have some option when you edit the Category Description you should install the Seo Yoast plugin and the, go to the Categories edit section and there you will see the Tiny MCE Editor, and from there you can add what name you want to be marked with H1, like this -> http://screencast.com/t/nHq0R4WR7nYC and then suing the code below you will hide the Category title, like this ->

.td-page-title{
display:none;
}

The result you should see here -> http://screencast.com/t/qyWVKX4gp8

Thanks for the message!

Hello dimitar,

Please keep in mind that our Big Grid 8 display only 7 divs, as you can see here -> http://screencast.com/t/unyS9AZFtZe Notice that this feature is custom made by our developers and it is not a simple task to change the structure of it, sorry! If you want to do this, you should make some additional customizations through the code in order to achieve best results and this involves custom work, service which cannot provide at the moment, sorry! As a hint, if you want to change this Big Grid, you should edit the theme core file, like this -> http://screencast.com/t/bY1sYWc9E If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you!

Thanks for the message!

Hello votranhtuhi,

Now, you should use the Visual Composer 4.12.1 because the 5 version of Visual Composer has not been tested yet. We will consider doing that in our future updates. Until this, you should use the 4.12.1 version. Clear all your caches and check the results. Notice that the Widgetised sidebar is fully tested with the theme and until now we do not have any bad reports in this regard.

Thanks for the message!

Hello rossacalla,

Please keep in mind that the blog sorting is only by latest articles. If you want t change this sorting you should use some plugins with this functionality or change this behavior through the code.
Regarding on your second problem, please ensure that you are using the latest version of the theme which comes bundled with the latest version of required plugins. Also, in order to achieve best results with it, please ensure that you have correctly set the Social Counter, according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page and also, so I will be able to provide a more accurate response.

Hope this helps!

Thanks for the message!

Hello votranhtuhi,

You can try adding a background image for the entire website, from here -> http://screencast.com/t/Bc0Td2ule6P1 For more information about this feature, please check here -> https://forum.tagdiv.com/background-introduction/

Hope this helps!

If is not what you mean, please provide more details.

Thanks.

Hello aizal,

Unfortunately, please notice that our product does not have such an option for dynamic width and we do not recommend to do that through the custom CSS code because the layout of the theme will be damaged. If you want to change the width of the theme to be in full-width mode, please notice that is not a simple task and you will have to adjust the entire theme to the new width for better results.

If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello irfansypo,

Unfortunately, our theme does not have tested in this regard and we have no idea if the SWF file flash will work and if it supported by it, sorry! I do not know if the WordPress CMS support this…you should try it! If you want to use some animation in logo section, you can try using a gif image format and check the results.

Thanks for the message and for your understanding!

Hello crika1,

Unfortunately, our theme does not have any such an option that allows you a way to sort your posts by the last update. The theme only has latest articles created and not latest articles edited (update), sorry! If you want to develop this regard, you should do some additional customizations through the code in order to achieve best results. Notice that you should have some coding skills to do that, otherwise, if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry! Another alternative for you would be to find some plugins which have this functionality and test them with the theme.

Hope this helps!

Thanks for the message!