Hello VadimSharapov1,

Please provide more details about this problem and also, please specify with which kind of plugin do you have problems? I need to know this so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello tootiefrutie,

Unfortunately, your request involves custom work and please keep in mind that we cannot provide this type of services at the moment, sorry! This request involves time-consuming, and we are a small theme which is focused only on technical theme support, bug fixes and improvements. If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you!

Thanks for your understanding!

Hello Basti117,

Unfortunately, this is not theme related. Please notice that the theme uses the default log-in from WordPress and therefore if you want to change the functionality of it, you should change the core files from this WordPress login. This is not a simple task and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello eddiecassidy6,

Unfortunately, I do not exactly understand what you mean through Window. You can customize your homepage as you wish using the Visual Composer, according to our documentation here -> https://forum.tagdiv.com/how-to-use-visual-composer/
If is not what you mean, please provide more details about what you want to achieve, so I will be able to provide more details. Also, you can provide some useful screenshots for a better understanding.

Thanks for the message!

Hello MrOrsh,

Unfortunately, we have a mini bug in theme regarding on the Ad Title. It does not apply the ad title, sorry! I have added this issue to our list of improvements and we will consider to fix it in near future updates.

Thanks for your understanding and sorry for the inconvenience!

Hello deelv,

Unfortunately, the theme does not have any such an option that allows you to filter your posts in this regard, sorry! Please notice that our sorting system has been designed in this way -> if you check the sorting from a certain category and then for a tag, the theme will display you all the posts from this category which has this tag, like this -> http://screencast.com/t/RhWxoQbb0UAf
If you want to implement another system sorting in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello vachos,

Unfortunately, the hover effect is only available for Big Grids and not for Blocks/modules, sorry! If you want to implement it for blocks you should do it yourself because this is not a simple task and involves custom work, sorry! If you want to develop your theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello yater,

If you are using the header style 10, you should edit the corresponding file with this header template and add there your desired HTML code, like this -> http://screencast.com/t/JU11eEKQOF

Hope this helps!

Thanks for the message!

Hello PaTrock,

Please try another time function like the_time(‘j. F Y – G:i’) and place it in the right place, like this ->
http://screencast.com/t/TVT32B8YSx

Hope this helps!

Thanks for the message!

Hello marketvex,

This error seems to be caused by your unproperly installing. Please try to make a new clean install from scratch, without any untested plugins which can interact with the theme core and cause a lot of unknown issues and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, please ensure that you are using the latest version of Visual Composer which come bundled with the theme and which is VC 4.12.1. Please try to follow my advice and update/re-install the theme via FTP because this is the surest method in this regard. For more information about this way, please consult here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Hope this helps!

Thanks for the message!

Hello thelegendarycoder,

First of all, I will thank you for your interests in our theme. All you should have to do is to install only the demo (without content) and then you have to create your own posts and pages content after the demo content. Please notice that if you have installed a CAR NEWS demo, for example, without content, it is exactly the same thing with the demo with content. I know that it is a bit of hard to create from scratch your website than starting from some existing. Keep in mind that it is just a similar layout. As a hint, you should install the demo with content and then, you have to create your own posts from scratch and do not edit the existing ones because if you will disable the demo, all the edited contents will be lost.

Thanks for your understanding!

Hello Syams,

If you want to change the style of the quotes, you should change the values from the code below and place it in Theme panel->Custom CSS Area.

The code is ->

.td-post-content blockquote p{
font-size: 15px;
line-height: 20px;
font-weight: normal;
font-style: italic;
text-align: center;
text-transform: capitalize;
color: red;
}

The result is here -> http://screencast.com/t/cq0lmikya

Thanks for the message!

Hello gibbo78,

I have inspected your website, and I saw that it is working fine now. Also, I have checked your console, and I saw that you have a lot of js errors which can damage the healthy functioning of the theme, like this -> http://screencast.com/t/l35folEE Also, I notice that you are using some untested plugins which can interfere with the theme core files and cause a lot of unknown issues. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. You should check all theme customizations because this type of problem which you presented above is not controlled by our theme, but only from your setup, even as the hosting provider explained you above.
If the problem is still there, you should try to make a new clean install via FTP only with required plugins and check the results. For more information about this method, please consult here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Hope this helps!

Thanks for your understanding!

Hello xanamorales,

Unfortunately, I cannot access your website. Please provide a valid URL of your website so I can inspect it closer. Do you are using the Mobile Theme concept? Notice that the homepage for the mobile theme is too different than the desktop version and mobile responsive version. First of all, please consult our documentation here -> https://forum.tagdiv.com/the-mobile-theme/ To exclude any conflicts in theme, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet. Also, if the problem is still there, please make a new clean install from scratch and install only the required plugins, purge all CDN files if you are using the CDN system and check the results.

Thanks for the message!

Hello all,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can easily identify you.

Thanks for the message!

Hello ks2355244,

I have inspected your website and I saw that the sub-menu still working fine, as you can see here -> http://screencast.com/t/NoaZRyrSt If the problem reappears, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule any conflicting plugins.

Hope this helps!

Thanks for the message!

Hello Johan,

Sorry for the delay because yesterday we have had a problem with our forum and that’s why you did not get any response, sorry!
If you want to change the logo for mobile section you should check the Theme panel, like this -> http://screencast.com/t/XaJK6GMSgilQ For more information about Logo on mobile, please consult here -> https://forum.tagdiv.com/logo-favicon/
If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for the message!

Hello MLHS,

Unfortunately, our theme does not have any such an option for this regard, sorry! Notice that the theme uses only the Google AdSense system and your own ad created through DIV’s method. For more information about Ads in our theme, please consult the documentation here -> https://forum.tagdiv.com/header-ads-adsense/ -> https://forum.tagdiv.com/using-other-ads-non-adsense-ads/

Hope this helps!

Thanks for the message!

Hello aro_007,

I have inspected your website and I saw your icons which are not working fine. Also, I noticed that you are using some untested plugins which can interfere with the theme core files and cause a lot of unknnows issues. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins.

Thanks for your understanding!

Hello LaurennePierrick,

Unfortunately, the theme does not have any such an option for this, sorry! As an alternative for you would be to use the Header Style 9 and you should use a big logo, like this -> http://screencast.com/t/zbOql6bhoP and the result should see here -> http://screencast.com/t/zbOql6bhoP

If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello all,

If you want to add some content to your page in mobile theme, you should add it in Mobile Editor from your Visual Composer editor, at the very bottom of the page, like this -> http://screencast.com/t/I0oeNrVL For more information about our mobile theme concept, please consult here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks for the message!

Hello monirubio,

If you want to change the structure of your permalinks, first of all, please try to read the official documentation in this regard, like this -> https://codex.wordpress.org/Using_Permalinks and then try to implement it according to this documentation. The permalink is too sensible and it is easy to break the site through changing them.

If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Hope this helps!

Thanks for your understanding!

Hello bustedflushltd,

The theme does not control information displayed by google in SERPS. You can try to use a plugin which controls meta info and we can recommend SEO By Yoast in this regard. Please follow this link for more details https://yoast.com/snippet-preview/ The Google SERP will display the time that was indexed by the Google.
Please check this topic, maybe it is useful for you -> http://pointblankpro.com/how-remove-date-google-serp-wordpress/ You could try to edit td_module_single_base.php file and remove/delete datePublished item prop
http://screencast.com/t/L1uNxV8qTZEE
Please notice that our theme uses the get_the_time function for the time instead the_time. So, if you want to replace with your js code, you have to check the td_module.php file which is set it the time which appears on modules, like this -> http://screencast.com/t/BsPICSCq and then you have to check the td_module_single_base.php which is set it the time which appears on your posts, like this -> http://screencast.com/t/cl8S4udg6D Please notice that these settings are not theme related and we cannot provide support in this regard

Thank you for your understanding!

Hello alpsbox,

I suppose that you are referring to this type of pagination -> http://screencast.com/t/R0MXPLh7M0I2, right? Notice that it is just latest article pagination which has only this design. If you want to change this, you should edit the theme core files and change from there this pagination. Please notice that the pages may not be numbered but only the elements from the page such as Modules/Blocks or other elements from Visual Composer. If you want to add the Next/Prev pagination for a block you should consult the Block Settings according to our documentation here -> https://forum.tagdiv.com/block-settings-tutorial/ and there you will find all the features which are available for our blocks. -> https://forum.tagdiv.com/page-templates-2/

If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for the message!

Hello ehores,

Also, please notice that each block uses a specific thumb which crops the each featured image from your posts.
Please take a look over the below explanation and try to understand a bit how it works the thumbs in the theme. Please check here ->>
Our theme uses the system of cropping from center to top. The theme uses thumbs to reduce the page size and speed up page loading time. From each image uploaded are generated thumbs for each thumb size utilized by the theme. When a post it’s displayed on the page in a block, the featured image shown is not the one which you uploaded in the media file, it’s a thumb cropped from the original image at the precise dimension. To change the picture orientation most likely you will need a different cropping system. We use a WordPress function – add_image_size() – you can read about it here – https://codex.wordpress.org/Function_Reference/add_image_size – and here – http://www.davidtan.org/wordpress-hard-crop-vs-soft-crop-difference-comparison-example/
Our theme crop (cut) thumbnails in some cases to avoid creating a lot of thumbnails to reduce to load more spaces on the server.
If you don’t have the possibility to upload large images you could use a combination of plugins to upscale the thumbs – Thumbnail Upscale and Force Regenerate. For more information about these kinds of plugins, please consult their documentation here -> https://wordpress.org/plugins/thumbnail-upscale/ -> https://wordpress.org/plugins/regenerate-thumbnails/ Also, please ensure that the functionalities of these plugins are not affected by the other untested plugins that could create interference through the theme. Please notice that these types of plugins are not tested with our theme and we cannot provide support for the theme. We recommend them because a lot of our customer uses and they were satisfied to their functionality.

A primary example you should see here -> http://screencast.com/t/rhIdwe22d2

Thanks for your understanding!