Hello drakulina,

Please keep in mind that each post templates uses different thumbs to fit the Feature image and Featured Video. Unfortunately, the theme does not have any such an option that allows you to change the size of it but only if you will custom implement it. For my understanding, please provide a certain example and also, try to explain me what do you want to implement your featured video and what you want to display it at your side. I need to know these details so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello IamLegend,

I have tested the code from my side and seems to work as properly. Try using the !important tag to give a higher priority for your code.

.single_template_8 .td-a-rec-id-content_inline{
display:none!important;
}

Hope this helps!

Thanks for the message!

Hello deelv,

Please notice that is not a simple task and if you want to change the structure of our sorting system you should check all the theme core files and try to adjust them as you want. Maybe you should change the API implementation which is not covered by our support. Usually, we recommend the developers from studio.envato.com

Thanks for your understanding!

Hello

Please be more specific regarding on your problem. Where is the issue -> http://screencast.com/t/eVmSK4Ooi?

Thanks for the message!

Hello kr15k0,

I have inspected your post page and I saw that you have only 1 ad at the bottom of your page, like this -> http://screencast.com/t/G5CqyRvGRQ I thought that you have had 2 articles ads added in that place and you do not know how to align them, and that’s why I requested your website. You should add the second ad and then you can let me know so I try to provide a proper CSS code in this regard.

Thanks for your understanding!

Hello aleks1111,

First of all, please ensure that you are using the latest version of the theme which comes bundled with the latest version of required plugins (Visual Composer 4.12.1, Social Counter 4.1). Clear all your caches, purge CDN files and check the results. After this, please ensure that your Social Counter is correctly set it according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ If the problem is still there, please provide some useful screenshots with your error log and also, provide your website URL so I can inspect it closer and so I will be able to provide a more accurate response.

Thanks for the message!

Hello JJ0000,

I have inspected your above .htaccess configuration but unfortunately, at first look, we could not identify where is the error if this exists, sorry! As I recommend you is to try using the theme in the default state, without any customization, disable all untested plugins, all CDN modules if you are using and check the results. Please notice that is not a simple task and we cannot provide a more accurate response in this regard because of this request time-consuming and unfortunately, time does not allow us to provide customizations for .htaccess. You can give a simple search on our forum because there it has been discussed this on .htaccess. Please keep in mind that our theme works as properly with this type of .htaccess configuration, according to our documentation here -> http://screencast.com/t/qrwM7SNcQ -> https://forum.tagdiv.com/how-to-make-the-site-faster/. If you are not aware of the steps which are needed to take in this regard, please try to find other online solution in this regard or also, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thank you for your understanding!

Hello aleks1111,

I have inspected your website, I have shared an article on my Facebook account and the og:image it seems to work as properly and the image appears when sharing the article. If the problem is still there, please try to use the following guide to fix the problem, like this -> https://forum.tagdiv.com/facebook-share/

Thanks for your understanding!

Hello sushilk,

Please notice that your code is a bit of different because you are using another header style. Try the code below and place it in Theme panel->Custom CSS area.

@media (max-width: 767px){
.td-top-menu-full {
display: block;
text-align: center!important;
}
}

The result you should see here -> http://screencast.com/t/ybrYb6Gr

Thanks for your understanding!

Hello rahulagg25,

The problem seems to be generated by CDN. You can find a solution here: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/ Also, if the problem will not be solved with this advice, please try to find other online solutions in this regard because the origin of this issue can be more complex and depends on a lot of things and it is not theme related.
For your second request, you should provide your website URL so I can inspect it closer and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello jboursaw,

About what type of Ad do you are referring to? Please provide your website URL with your Ad displayed and the Latest Articles title so I can inspect it closer and also, so I will be able to provide a more accurate response.
Regarding on rotate Ads, please notice that our theme does not have any such an option that allows you to rotate the Ads using 3 custom ads, sorry! Please notice that our theme has been designed to use only the Adsense code if you want to bring best results. The AdRotate plugin is not tested with our theme but from our reports it works fine, you can read more details about it here: https://ajdg.solutions/manuals/adrotate-manuals/
The plugin generates shortcodes so you just need to paste the shortcode in theme panel -> ads and the theme will display the output generated by ad-rotate: http://screencast.com/t/B9qp4cRLFLaV

Hope this helps!

Thanks for the message!

Hello Aminul Islam,

Please notice that the mobile theme is an optional plugin which can be used or not. When the plugin is activated, the theme will be switched in mobile theme version. So, if you want to get back to the general responsive version, you simply disable this plugin and the theme will be automatically switched to this default mode. For more information about our mobile theme, please consult the documentation here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks for the message!

Hello stax,

Please try to update your theme to the latest version of it which is Newspaper 7.5. Also, please make sure if you are using the latest version of required plugins which should be -> Visual Composer 4.12.1 and Social Counter 4.1. Do the theme update via FTP because this is the surest method in this regard, clear all your caches and check the results.
If your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, provide there the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello mbatzio,

I suppose that you are referring to the Background Click Ad, right? Please notice that you can handle this from the Theme panel, Background Click Ad section, like this -> http://screencast.com/t/folNYwsOoE1j To bring best results, you should use as background image an image with high quality so you can stretch it from the panel to fit the entire background of your site, like this -> http://screencast.com/t/PmZ1z9srbz For more information about Background feature, please consult here -> https://forum.tagdiv.com/background-introduction/

Hope this helps!

Thanks for your understanding!

Hello geospatialmedia,

I have checked your website and I saw that your header ad work as properly. Please provide more details about your problem, also you can provide some useful screenshots to explain the problem, for a better understanding. I cannot access your admin because I do not have your credentials.

Thanks for your understanding!

Hello Bilah Hisan,

Please ensure that you are using the latest version of the theme and also, make sure that you use only the latest version of required plugins which come bundled with the theme packet. Also, if you are using some untested plugins, please try to disable all of them and install only the plugins that come bundled with the theme and rule out the conflicting plugins. If you are using the lazy load effect you should turn of it, clear all your caches and check the results. -> http://screencast.com/t/Q2HIfuAGb9 Also, use this guide to fix the images: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Hope this helps!

Thanks for the message!

Hello DennyE,

It seems to be a problem with your server or setup of your dedicated server. Until installing the theme, please make sure that you have increased the system status according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ For more references about this error, please consult the following online guide here -> http://www.wpbeginner.com/wp-tutorials/how-to-fix-are-you-sure-you-want-to-do-this-error-in-wordpress/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello astronyu,

Yes, you should consult the Block Settings according to our documentation here -> https://forum.tagdiv.com/block-settings-guide/ -> http://screencast.com/t/9Wk9MzltTMDw

Thanks for the message!

Hello maks,

First of all, please ensure that you are using the latest version of the theme and also, the latest version of required plugins which come bundled with the theme packet. Make sure that you installing theme has been made via FTP because this is the surest method in this regard. If you are using some untested plugins, please try to disable all of them and install only the plugins that come bundled with the theme and rule out any conflicting plugins. Notice that the theme is fully tested with the Multiple categories filter and everything seems to work as properly and we do not have any bad reports in this regard.
Please try following my advice, clear all your caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page and also, so I will be able to provide a more accurate response. Provide there the link to this topic so we can easily identify you.

Thanks for the message!

Hello IamLegend,

You should try using the code below and place it in Theme panel->Custom CSS area.

The code is ->

.single_template_8 .td-a-rec-id-content_inline{
display:none;
}

Thanks for the message!

Hello faraz,

Please notice that our theme has been designed to have these sizes for our Big Grids. We do not recommend to increase or decrease them because you can break the theme layout but it is just your choice. If you want to change the structure for Big Grid you should check your style.css by the certain class of Big Grid and change from there any parameters you want, like this -> http://screencast.com/t/4If8dZT7Sdk Notice that this is not a simple task and therefore you should adjust the other elements for bringing the best results. if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/web designer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello drakulina,

If you want to have a specific size you should change the actual width and height values with yours and then you can use the @media queries rule to make it responsive for any devices. For more information about this method, you should consult here -> http://www.w3schools.com/cssref/css3_pr_mediaquery.asp
If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello branch1,

This issue happens due to your unproperly theme installing. Please try to clear this and re-install the latest version of the theme via FTP because this is the surest method in this regard. For more information about this, consult here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello kr15k0,

You should use a bit of CSS code for their alignment. As an instance, you can try using the float:left or right, depending on how you want to look. You can provide your website URL so I can inspect it closer and also, so I try to provide a more accurate response.

Thanks for the message!

Hello Dan,

Do you are referring to these Widgets -> http://screencast.com/t/d8lwPgZBV1MV, right? Please notice that you should check your Widgets area from the panel and from Newspaper Default Sidebar you should remove these, like this -> http://screencast.com/t/ywJIPPsAjXdt
If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for the message!