Hello T-Jam,

Please ensure that you have right set your Social Counter (Facebook account) according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ Try to clear all your caches and test it again.
If your problem is still there after this and if you need more guidance in this regard, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, please provide the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello PkChris,

In order to import the demo slider, please try to check our documentation here -> https://forum.tagdiv.com/import-revolution-sliders-on-demos/ and try to follow all the steps from there.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello gossipowl,

Unfortunately, our theme does not have such an option for it, sorry! Please notice that is not a simple task to achieve and involve custom work to do it and we cannot provide this type of services at the moment, sorry! If you want to do this, please notice that you should make some changes through code and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you!

Thanks for your understanding!

Hello Yousra,

Please notice that the function which has this functionality is get_title and this can be found in td_module.php core file, like this -> http://screencast.com/t/srqquYWuM6gz Please notice that this type of function gives the parameters $cut_at='' and the value to this variable is added from the panel, Excerpts section for each module, like this -> http://screencast.com/t/R7KImJTlPP3
For more information about this feature, please check our documentation here -> https://forum.tagdiv.com/excerpts-introduction/

Thanks for your understanding!

Hello christinarroot,

These changes can be made only via a bit of CSS code. Please try the code below and place it in Theme panel ->Custom CSS area.

The code is ->

.jetpack_subscription_widget .block-title span {
background-color: green;
color: white;
}
.widget_archive .block-title span {
background-color: green;
color: white;
}
.widget_categories .block-title span {
background-color: green;
color: white;
}


The result you should see here -> http://screencast.com/t/5OijS82X

Thanks for your understanding!

Hello tandriot,

I have tried to check your website and I notice that the maintenance mode is active. Please send us an email at contact@tagdiv.com with your log-in information so we can further inspect it your setup page and also so I will be able to provide a more accurate response. If you are using some untested plugins in your theme, please try to disable all of them and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Thanks for your understanding!

Hello taddeo,

The author will need a bit of a CSS fix as the CSS got changed a bit in the new update but the author name was not updated for it. So until the next theme version please use this CSS code in the mobile theme’s custom code box:

.td-post-author-name div { display:inline; }

Sorry for the inconvenience.

Hello fchang,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello Piyush Bandi,

Please ignore this message and try to install only the plugins that come bundled with our theme, clear all caches and check the results. Please notice that all the plugins which come with the theme have the own licence and must not buy anything.

Thank you for your understanding!

Hello stax,

Let’s clarify the situation. So, I understand that you want to have a template on your front page/page where you have a pagination for your displayed posts, right? You can use the default page template and then add some block on your page which pagination, like this -> http://screencast.com/t/kJQqOfpZI Please notice that the numeric order is only available for Latest Articles module and on the front page you cannot bring this one without using the afferent template.

Thanks for your understanding!

Hello Piyush Bandi,

Please check your system status and if it is not increased to the higher value please do it according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello Rosquill,

Our icons are created using a content code as you ca see here -> http://screencast.com/t/ZyhiLVxMsT Before achieving best results, please notice that you should have loaded yet the font of your icons to bring some results to the front end. You will have to try to find some plugins which have this functionality and see which are proper with the theme and then, using the specified class you can target it. (An an example you can try the Font Awesome) Please notice that this task involve custom work and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Please notice that it is not enough to only activate the Child Theme. So, all the modifications have to be made in The Child theme if you want to not lose them in next updates. After doing this, please consult the documentation for Child Theme because there you will find what type of files can be added in the Child theme and what not. Please check here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thanks for your understanding!

Hello sniperetn,

1)Please ensure that you are using the latest version of Social Counter 4.1 in order to achieve best results with this counter, clear all your caches and test it again. If your problem is still there after this, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your issue.
2)Please notice that this type of problem is not theme related. The theme only renders the ad code that is delivered by Google (Google Adsense). Please notice that the time of delivering is relative and might depend on most causes. I suggest contacting the Google Adsense, tell them the problem, because they should be able to provide a more accurate response in this regard.

Thanks for your understanding!

Hello brandiejm,

I have checked your website and I saw that you are using the Post Template default, using the Featured Video, right? I assume that you want to add a banner add above that featured video, right? So, if you want to do this, please notice that you will have to use the do_shortcode method to add the banner above the content which has to be added in lopp-single.php file (if you are using the post template default), like this -> http://screencast.com/t/fqDU18xHX and the result you should see here -> http://screencast.com/t/nakIKP3g
Before checking the results, please ensure that you have added your add in Custom Ad 1, like this -> http://screencast.com/t/LGsFNYsLb

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

Replied via another topic here -> https://forum.tagdiv.com/topic/say-what-demo-not-loading-properly/#post-129704

Thanks.

Hello CS,

Unfortunately, this error could come from a big number of problems. I believe it happens due to a server configuration which is not responding, it could be due to a delay or it could also be a temporary issue so you can try this a few times and if you still get this error please contact your host provider and let him know about this, ask them to unblock our demo in order to retrieve the theme data. It could also happen due to your wp install or other plugins might also cause this. Also, make sure that your permission for the upload folder is set correct. You can check this by trying to upload an image in the media library. If the process succeeds then the permission is ok. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the Cpanel, please contact your hosting provider.
Also make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/

If you still cannot install the demo, please send an email at contact@tagdiv.com and provide wp-admin so we can take a look. Please also provide a link to this topic.

Thank you!

Hello Fudoki,

Now, I understood what you mean, finally. I think that you are using the posts with pagination and you will want that the feature image to be displayed on each page from your post, right? So, if you want to do this, please comment our or remove that snippet of the code from here -> http://screencast.com/t/NS0p54IbNhN

Thanks for your understanding!

Hello Auresha1985,

I do not exactly understand what you mean, but please notice that our theme uses some thumbs and all the images which were loaded there will have been cut in the certain sizes for a better look because this is the theme system. For more information and for a better understanding of you, please check the documentation here ->
https://forum.tagdiv.com/theme-thumbs/ -> https://forum.tagdiv.com/category-tag-on-modulesblocks/
https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Please try to read all our documentation, try to understand it and then if you will have some questions in this regard, please ask them.
Also, to understand the concept, you can check and this topic here -> https://forum.tagdiv.com/topic/auto-resizestretch-image-thumbnail-to-fit-on-home-page/

Thanks for your understanding!

Hello JJ0000,

Please provide more details about what you want to achieve so I will be able to provide a more accurate response. For better understanding, you can provide some useful screenshot where you explain what you want to achieve.

Thanks.

Hello SoNowner,

I have checked your website and I noticed that warning. This is related to your favicon link. You was changed your URL to be in SSL and then you should have to change and the URL source for other resources as you can see here -> http://screencast.com/t/xoCOq5j4gMLt. Please check your theme panel and try to change the URL from here -> http://screencast.com/t/OCnfOlaqeKl , clear all your caches and test it again.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello scoutfund,

I am glad that you have solved your problem. Also, please notice that we cannot recommend this plugin because it is not tested with the theme.

Thanks for your understanding!

Hi dritanleka,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello scoutfund,

After some investigation regarding on this plugin, we have noticed that is a problematic one and that’s why we have got rid of it from our documentation. Try to use the alternative for image optimizing using the snippet of the code and we will try to find some useful alternatives in the future in this regard.

Thanks for your understanding!

Hello nycinsider,

First of all, I will thank you for your interests in our items. Regarding on your above example, please notice that this documentation refers to speed optimization and there you will find some steps which you have to follow in order to achieve. As you can see, this type of tutorials refers to only advanced users. As a hint, if you want to use that snippet of the code regarding on images optimization you should add it to the bottom of functions.php core file. Please keep in mind that all the functions have to be put there.
Unfortunately, we cannot provide this type of services at the moment and if you need to make some optimizations and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you.

Thanks for your understanding!

Hello per123,

Unfortunately, none of these plugins are tested with our theme and we cannot make any recommendation in this regard, sorry! We have made some tests using the qTranslate X and seems to work fine with the theme but we cannot say 100% because this is not a fully tested plugin with the theme.

Thanks for the message!