Hello yuccarichard,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello Schuchi,

Please be more specific on what you mean. Please provide more details about your problem, also you can provide some useful screenshots so I can be able to provide a more accurate response. Also, please ensure that you have updated all your required plugins -> Visual Composer 4.12 and Social counter 4.1

Thanks for your understanding!

Hello johnsout,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if your problem is still there, please try to make a new clean install from scratch, with the latest version of the theme and see how it works.

Thanks for your understanding!

Hello djgruber,

I have checked your website on the mobile mode and everything seems to work as properly. When I have accessed your first post as you mentioned above, I was redirected to that post. I do not know where is the problem…please provide some useful screenshots where you point me where is the problem.

Thanks for your understanding!

Hello top10wala,

This behaviour appears because perhaps, you are using CDN system. So, to solve this problem, please try to clear all your caches (inclusive CACHE SERVER -> request this to your hosting provider), purge CDN file and test it again and check the results. Until now, we have encountered this problem and all of the customers which were had this issue were solved it by deleting the cache server. Please try to contact your hosting provider and request them to clear the server cache.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello thoinayonine,

Please notice that the plugins will not be automatically updated. Please ensure that you are using the latest version of the theme (Newsmag 3.0), downloaded from Theme Forest because this packet comes bundled with the latest version of required plugins ->Visual Composer 4.11.2 and Social Counter 4.1. Please try to update all of these, using the FTP method because this is the surest method in this regard. For more information about this, please consult here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Hope this helps!

Thanks for your message!

Hello haronno,

Please ensure that you are using the latest version of the theme and Social Counter. You will have to remove the old version of your Social Counter from your panel and then you will have to install the version which comes bundled with the theme (Social Counter 4.1 and Visual Composer 4.11.2) from The Premium Plugins, like this -> http://screencast.com/t/Q0wbi1lW5r Clear all your caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello TinkerMake,

Please try to use the code below and place it in Theme panel->Custom CSS area.

The code is ->

.sf-menu li:hover, .sf-menu li.sfHover {
background-color:rgba(221,153,51, 1);
}

The result you should see here -> http://screencast.com/t/5RFTwmz3VXZT

If is not what you mean, please provide more details about what you want to achieve.

Thanks for your understanding!

Hello jorgepixel,

Before you update your theme, please make a full backup ruling out any loss of data. Please notice that all your content and settings are registered in your database and when you re-install the theme with the latest update the database will bring all of your content in your new theme.
Unfortunately, I cannot access your website because I get the same error. So, if you will need more assistance in this regard with this problem after my advice, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello sourabh grover,

If you want to have your own sidebar, please notice that you can create it and customize it as your desire. First of all, you will have to create a new sidebar from the panel, like this -> http://screencast.com/t/3wExeik7uh and then, from widgets area, you will have to add what type of blocks or elements you want using the Drag and Drop method, like this -> http://screencast.com/t/1fsTtAXWv -> http://screencast.com/t/1Owo6WB7R For more information about what you can create your sidebar, please consult our documentation here -> https://forum.tagdiv.com/sidebars-tutorial/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello adamneale,

First of all, please ensure that you have right set our Tag Div Gallery, according to our documentation here -> https://forum.tagdiv.com/gallery-2/ clear all you caches and test it again and check the results.
Also, if you need more assistance in this regard after this, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect the issue. Also, please provide the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello De Lagarde,

I suspect this issue comes from your customizations which you have done and also, from your untested plugins. To rule out any conflicts, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins which come bundled with our theme. Please try to bring your website to the default state or you can try to create a new install from scratch with the latest version of the theme and check the results.

Thanks for your understanding!

Hello yuccarichard,

Please ensure that you are using the latest version of the theme because the Caption is working as properly on Smart Lists. If you need more assistance in this regard, please provide your website URL so I can inspect it closer and also, please provide some useful screenshots where to show what kind of caption you have added.

Hope this helps!

Thanks for your understanding!

Hello viniciusc,

You will have to update the theme to the latest version of it which you found on the Theme Forest after you will log-in into your account. After you have downloaded the latest version of the theme, you will have to remove your old theme and install the new version of theme, using the FTP method, like this -> https://forum.tagdiv.com/how-to-update-the-theme-2/ Please notice that with this packet come bundled the latest version of required plugins -> Visual Composer 4.12 and Social Counter 4.1.

Hope this helps!

Thanks for your understanding!

Hello Dale,

I have checked your website again and I saw that you Instagram are working as properly now, as you can see here -> http://screencast.com/t/Q74sS8Ox

Thanks for your understanding!

Hello adamedoe,

I feel glad that your problem has been managed by you.

Thanks for the message!

Hello JoeBuddenNYC,

Please ensure that you have downloaded the latest version of the theme which has included all the required files and required plugins. -> Newspaper 7.2 and Visual Composer 4.12 and Social Counter 4.1. Please notice that the Visual Composer is part of our theme and the license of it come bundled with the theme packet and you will not have to buy any license for it. The update of the theme has been made only via FTP because this is the surest method in this regard. For more information about this, please consult our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello avicabessa,

I suppose that you want to add your ads after every post when you are using the Blog mode (front page displays your latest posts), right? So, if you want to do that, you will have to use the do_shortcode method, create the shortcode using the Visual Composer and then add it in the loop.php file. First of all, you will have to add your custom ad code in your Custom Ad 1 area from Theme panel, like this -> http://screencast.com/t/8960iRYbP and then, using this snippet of the code > echo do_shortcode('[td_block_ad_box spot_id="custom_ad_1"]');
This will have to be added like this -> http://screencast.com/t/b43jvDsyt and the result you should see here -> http://screencast.com/t/nZHwT04z3

Hope this helps!

Thanks for your understanding!

Hello themesic,

The DoubleClick ads aren’t recognized by theme’s ad system and the code is rendered as it is. The theme only works using google Adsense ad codes: https://forum.tagdiv.com/ads/ … for another type of ads you can either use wp text widget or a plugin like Simple Ads Manager or AdRotate to render the code then use theme’s ad spots. For more references about this regard, you can consult this topic -> https://forum.tagdiv.com/topic/tutorial-responsive-ads-with-google-dfp/
Also, if you want to paste your tag in the mobile version in the header section, you will have to check the header.php core file from the mobile section, like this -> http://screencast.com/t/kfBP1X4Ds

Thank you for your understanding!

Hello globalweb,

Unfortunately, I do not exactly understand what you mean. Please provide more details about what you are referring to, provide some useful screenshots so I can understand it better what is the issue.

Thanks for your message!

Hello adamedoe,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It would be possible that your untested plugins to interact with the theme and create a lot of unknown and odd issues.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello pojo,

Please try to update the theme to the latest version of it -> Newspaper 7.2 and then you will have to install the required plugins ->Social Counter 4.1 and Visual Composer 4.12. The theme update should have been made using the FTP method because this is the surest one in this regard. For more information about this, please consult our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks for your understanding!

Hello adamedoe,

You can try to activate all the support languages from your Theme panel from here -> http://screencast.com/t/fHHVCUHDCv and check then the results.

Thanks for your understanding!

Hello nairolf2013,

You can use this changes on your side because the SEO should not be affected by this.

Thanks for your message!

Hello pruzz,

Unfortunately, our theme does not have such an option that offers you a way to set the rating for the visitor, sorry! You can try to use some plugins that have this functionality and see how it will work for you.

Thanks for your understanding!