Hello Navito,

The travel demo uses the background image a bit different. It has it set on the row in the Visual Composer. You need to edit your homepage and access row settings: http://screencast.com/t/9udWgjVdz http://screencast.com/t/Z2VHdgzUTuV3

If you refer to something else, please provide more details.

Thank you!

Hello ZestMedia,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can identify you.

Thanks for your understanding!

Hello Oana1973,

I suspect your problem comes from your untested plugins which you are using on your side. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, please ensure that you are using the latest version of the theme with the required plugins and these processes were made only via FTP because this is the surest method in this regard.

Hope this helps and let us know how it goes!

Thaks for your understanding!

Hello siktirella,

If you have ensured that you are using the latest version of the theme with the latest version of the required plugins, please try to clear all your caches, purge CDN files if you are suing the CDN system and also, please check your system status to see if the parameters have a high increased, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Also, if your problem is still there after these changes, please try to make a new clean install from scratch with the latest version of the theme and check the theme results with the default settings.

Thanks for your understanding!

Hello TheRadhaKrishna,

I have checked your website I have cleared all your caches, purged CDN and the problem was solved as you can see here -> http://screencast.com/t/wqvbSkiE -> http://screencast.com/t/wqvbSkiE In the future, if you will had some related issue please notice that you will have to clear all your caches and CDN files in order to achieve best results. Also, if you are using a lot of caching plugins, please keep in mind that these might interfere with the theme and create a lot of unknown issues, like this.

Thaks for your understanding!

Hello failmuch,

Please try to disable all the active plugins, clear all your caches and leave just Visual Composer to active and check the results. I have checked you source page and I saw that you are using some untested plugins which could interfere with the theme and might create this type of unknown issues. So, if you problem is still there after these changes, please try to make a new clean install from scratch with the latest version of the theme and test the theme with the default settings and see how it will go.

Please notice that all the plugins are in constant development. Each plugin will have to be checked with our theme for a good working and this process it may take a while. For example, the latest version of Visual Composer is 4.12 and the latest version of the plugin which has been tested with our theme is 4.11.2. In the future, after our developers will check this latest version of Visual Composer with the theme and they will find that the theme does not need to do some adjustments for, we will release an update with the latest version of Visual Composer (4.12) and also, with Revolution Slider. Until we will release the update with these latest versions you will have to ignore these messages.
So, please notice that if you want to have the latest version of the Visual Composer, you will need to have the additional license of this plugin and also, we cannot say for sure if this version of Visual Composer will work 100% with the theme because this version it is in testing.

Thanks for your understanding!

Hello zumaxb,

I suppose that you are referring to our Big Grid which displays all the featured posts in mobile theme, right? Please notice that our theme does not have such an option that offers you a way to change this functionality from the pane, sorry! Well, if you want to change this for the Big Grid and if you want to add some filtering, you will have to alter the code from the front-page.php core file, like this -> http://screencast.com/t/zoGRNhsRaSm
For your second request, please notice that our new mobile theme has been designed to have very basic structure just to be very easy to use and fast. Regarding on AMP, please notice that we have added this request to our list of improvements and in a future update it is possible to implement it but we cannot say for sure if it will get done in the next update because we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers decide if it gets done or not, though.

Thanks for your understanding!

Hello frizz77,

I am glad that you could manage you problem.

Thanks for the message!

Hello siktirella,

Please try to disable and delete your Visual Composer plugin from your panel and try to re-install it from the Premium Plugins Area that comes bundled with our theme and check the results. Also, if you are using some untested plugins, please try to disable them and leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello bwebb,

Please notice that we do not have any recommended size for your Background Image Ad. Please notice that you can add what type of image you want but please notice that if you add a high dimension for it, you will bring a high quality for this. For more information about our background ads, please check here -> https://forum.tagdiv.com/background-ads/

If you refer to something else, please provide more details.

Thanks for your understanding!

Hello Charl,

Please ensure that you are using the latest version of the theme with the latest version of required plugins (Newspaper 7.1.1 and Social Counter 4.11.2 and Social Counter 4.1). Also, please make sure if you have done this process only via FTP because this is the surest method in this regard. Also, please check your Big Grid Settings and check it to be filtered properly to display valid results.
If your problem is still there, please provide your website URL so I can inspect it closer.

Thanks for your understanding!

Hello claus,

Until now, we do not have any bad reports in this regard and the mobile theme is fully tested and is working as properly. Please notice that the font style for the mobile version it come by default and you do not have any option to change it.
So, please try to disable all the active plugins, leave just Visual composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if your problem is still there, please provide more details about your issue, provide some useful screenshots with this issue and also, you can provide your website URL so I can inspect it closer the theme behaviour.

Thanks for your understanding!

Hello mahemaru,

Please ensure that you are using the latest version of Social Counter, 4.1, clear all your caches and test it again. If your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can identify you.

Thanks.

Hello jatinsoni,

Please notice that all the plugins are in constant development. Each plugin will have to be checked with our theme for a good working and this process it may take a while. For example, the latest version of Visual Composer is 4.12 and the latest version of the plugin which has been tested with our theme is 4.11.2. In the future, after our developers will check this latest version of Visual Composer with the theme and they will find that the theme does not need to do some adjustments for, we will release an update with the latest version of Visual Composer (4.12) and also, with Revolution Slider. Until we will release the update with these latest versions you will have to ignore these messages.
So, please notice that if you want to have the latest version of the Visual Composer, you will need to have the additional license of this plugin and also, we cannot say for sure if this version of Visual Composer will work 100% with the theme because this version it is in testing.

Thaks for your understanding!

Hello sanjeev,

If you want to get rid of it, you will have to delete from the core file, like this -> http://screencast.com/t/XeFnrX535ly

Thanks.

Hello goldfish45,

Please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and also, the latest version of the required plugins (Visual Composer 4.11.2 and Social Counter 4.1). Clear all your caches and test it again and check the results.

Thanks for your understanding!

Hello failmuch,

I have checked your website and I saw that your images are working fine, as you can see here -> http://screencast.com/t/BsqVvw5T Please notice that the latest version of Visual Composer which is tested with the theme is 4.11.2. Also, if your problem will reappear, please try to disable all the active plugins, leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps!

Thanks for your understanding!

Hello mayankaircel,

I have checked your website on mobile mode and the advertisings are displaying well. Please try to add your Ads code in Theme panel->Mobile theme, like this -> http://screencast.com/t/rlVSgq0N

Thanks for your understanding!

Hello all,

Please notice that latest tested version of Visual Composer with our theme is 4.11.2 and it will come bundled with our theme. So, the latest version of Visual Composer is 4.12 but please notice that it has not yet been tested theme and that’s why you will receive this type of message ->you will have to ignore it.

Thanks for your understanding!

Hello Wikipens,

Please notice that this request is referring plugin related and if you want to know more details about BBpress functionality, please try to consult the plugin documentation, shortcodes section, like this -> https://codex.bbpress.org/features/shortcodes/

Thanks for your understanding!

Hello jgreenwood,

Please try to use the page template+page title because this type of template has been designed to use the default sidebar -> http://screencast.com/t/kCS8ufZcK1ko Also, if you do not want to have the page title, please notice that you can hide it with a bit of CSS code.

.td-page-title {
display:none;
}

Thanks for your understanding!

Hello jgreenwood,

Please ensure that you are using the latest version of the theme with the latest version for required plugins (Visual Composer 4.11.2 and Social Counter 4.1). Also, please make sure this type of error does not come from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello ingenierojas,

Please notice that all of your settings is kept on your database. For better results, please notice that you will have to install all the required version plugins that come bundled with our theme. -> Visual Composer 4.11.2 and Social Counter 4.1. For more information about Visual composer updating, please check our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Hope this helps!

Thanks.

Hello glassboxmedia,

Please make sure that you have added the correct Facebook ID and also, you have set your Social Counter according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ Try to clear all your caches and test it again.
So, if you need more assistance in this regard because your problem is still there after my advice, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can identify you.

Thanks for your understanding!

Hello Joshua Schweigert,

Please notice that if you want to have the latest tested version of the Visual Composer with our theme you must have the latest version of Newspaper (7.1.1) Also, for more information about Visual Composer updating, please consult our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ and please ensure that you have followed all the steps which are presented in that tutorial.

Thanks.