Hello nicksdrewe,

Please notice that after you have downloaded the latest version of the theme from Theme Forest you must have a zip folder named Newspaper-tf.7z, with this size like this -> http://screencast.com/t/nzssfgte2 right? So, then you will have to unpack it and you will have the following folders, like so -> http://screencast.com/t/zAGNHuCH31 Please check the plugins folder as I have explained you above and you will find the Revolution Slider.

Thanks for your understanding!

Hello rodmvin,

I have checked you website and I saw that you are using an older version of Newspaper (v. 6.7). Please try to update your theme to the latest version of it (Newspaper 7.1.1) because was fixed the problem with ‘NO COMMENTS’ bar, as you can see here -> http://screencast.com/t/LynTAaMwZ4i and then, if you want to allow the comments for all you users, please check these settings to be activated, like so -> http://screencast.com/t/sBmooT86 -> http://screencast.com/t/duJEW58vJ and also, your will have to use the page template default to bring the comments form.

Thanks for your understanding!

Hello chauffeur,

I am glad that you could manage your problem.

Thanks for the message!

Hello didoulr,

First of all, please ensure that you have fully updated your theme to the latest version only via FTP because this is the surest method for theme updating and also, please make sure that you have updated the required plugins to the latest version of them (Visual Composer->4.11.2 and Social Counter->4.0). Try to clear all your caches and test it again and see how it goes.

Hope this helps!

Thanks for your message!

Hello WPauthor,

Unfortunately, our new theme does not have such an option that offers you a way to switch the theme to the older version, sorry! If you want to have the old style for the mobile menu, you will have to downgrade your theme to the 6 version.

Thanks for your understanding!

Hello Alicante Today,

Please notice that this is talking about excerpts. If you want to increase this length, you will have to check your Theme panel->Excerpts and from there you will have to increase the excerpts for the certain module if it used for your blocks, like so -> http://screencast.com/t/tt7d2Gj1ApW6 For more information about this feature, please check the documentation here -> https://forum.tagdiv.com/excerpts-introduction/

Thanks.

Salut valeriu2,

Am inspectat site-ul tau si am vazut ca imaginile nu sunt taiate corespunzator pentru bloc-ul 7 ce il folosesti in josul paginii (pentru telefoane). Dimensiunea la care sunt taiate imaginile sunt corecte (100*70 px) insa nu este corect systemul de cropare. Dupa cum se poate observa, tema noastra foloseste un sistem de cropare care taie imaginea de la centru spre top (from center to top cropping system) dar la tine se pare ca imaginea este decupata de la centru spre josul ei, ceea ce nu este corect. Suspectez aceasta problema ca provine din cauza plugin-urilor pe care le folosesti si nu sunt testate cu tema noastra. Am rugamintea sa dezinstalezi toate plugin-urile active, sa lasi doar Visual Composer activ, sa golesti toata memoria cache, fisierele CDN daca folosesti CDN system si apoi sa instalezi doar plugin-urile care vin la pachet cu tema noastra pentru a exclude conflictele care pot aparea in tema. Deasemenea, daca ai customizari suplimentare ce ar putea afecta acest aspect, te rog sa le stergi si sa testezi tema fara ele. Dupa cum se poate observa pe demo-ul nostru, pentru blocul 7 (ce foloseste modulul 6) imaginile caracteristice sunt taiate corect -> http://demo.tagdiv.com/newspaper/block-7/ Incearca sa aduci tema la un stadiu cat mia initial si sa testezi cum functioneaza.

Multumesc pentru intelegere.

O zi frumoasa in continuare!

Hello colinsherlock,

Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello mystudent,

I have checked your website and I saw that your top bar menu is displaying fine, as you can see here -> http://screencast.com/t/a3HQMpN9 , right?
If you refer to something else, please provide more details.

Thanks.

Hello dreammy,

As my colleague Bogdan said you above, this type of plugin is not tested with our theme and we have no idea about the theme behaviour with this plugin, sorry! Also, in our ads box, you have to add only the Google Adsense code and if you want to use other ads, you will have to check this tutorial, like so -> https://forum.tagdiv.com/using-other-ads-non-adsense-ads/ Please keep in mind that it’s possible that our theme does not support this type of plugin and therefore, the shortcode for ads, not working with this, sorry! Please try to read the plugin’s documentation and also, try to contact the author’s plugin because he should be able to guide you in the right direction.

Thanks for your understanding!

Hello neoprofit,

I assume that’s most likely a cache issue…please try to clear all your caches and test it again and check the results.

Hope this helps and let us know how it goes!

Thanks for your message!

Hello nicksdrewe,

Please ensure that you have fully downloaded the latest version of our theme and please try to check all of these folders from the packet, like this -> http://screencast.com/t/cmfXI418 Please notice that the Revolution Slider must find it in Plugins folder and then you will have to install it according on our documentation.

Hope this helps!

Thanks for your understanding!

Hello maruks,

Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello iamkingsleyf,

I suspect your problem being from your untested plugins which could interfere with the theme and create a lot of unknown issues or could interfere between them and cause this issue. To be sure in this regard, please try to disable ALL the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. So, after this process, you will check and see if your problem is still there. Please notice that the theme is fully tested with the bundled plugins and work as properly, without any problems. Also, then you can install your plugin one by one and check which is the culprit.

Hope this helps and let us know how it goes!

Thanks for your message!

Hello mystudent,

Please try the below code.

.td-header-top-menu-full {
padding-bottom:1px;
}
.td-header-top-menu {
border:1px solid white;
}

Thanks.

Hello Truman,

If you are using the https URL, please try to follow the next steps for your Translations. Try to load your desired translation from panel and then you can see in left corner of your browser, an icon with a shield and then try to Load unsafe scripts, like this -> http://screencast.com/t/aLm2aAFv5
Also, if your problem is still there, please try to translate manually your strings from the theme panel, like this -> http://screencast.com/t/s6bfE5NI6t
For your second request, I do not exactly understand what you want to display your height for your maps. As you can see, the iframe has own default settings, like so -> http://screencast.com/t/zDLu9Iz6s7Je So, if you want to rescale the height dimension you will have to change the iframe settings from it in order to achieve as you wish.

Thanks for your understanding!

Hello mvdservices,

If your problem is still there and if you want further assistance in this regard, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can inspect your setup page. Also, please provide the link of this topic so we can identify you.

Thanks for your understanding!

Hello Alijay,

Unfortunately, this type of plugin is not tested with our theme and we have no idea about the theme behaviour with this type of plugin, sorry! Also, please notice that we cannot say for sure if this plugin will work as properly with our theme and we cannot provide support for untested plugins, sorry! If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry! Please notice that this type of plugin will have to be adjusted to our theme to works as properly and we are not available for this at the moment. You can contact the plugin’s author and tell the problem because he should be able to guide you in the right direction.
Also, please notice that the latest version of our theme (Newspaper 7.1.1) the Instagram feature implemented and you can find more details about this if you are checking the documentation here -> https://forum.tagdiv.com/instagram-widget/

Hope this helps and thanks for your understanding!

Hello Icsiaid,

If you want to change the order for your page template, you will have to alter the code from the core file in order to achieve as you wish. First of all, please4 notice that you will have to use the pagebuilder+latest articels+pagination template and then you will have to use the do_shortcode method to add your popular block (set your block to display the popular all time from the Block Settings) in page-pagebuilder-latest.php core file, like this -> http://screencast.com/t/DSd3qCGu and then your will have the Latest Articles displayed on your top of the page and then will be this type of block which you set it by Popular all time sorting on the bottom of the page. The snippet of the code for this example is -> <?php echo do_shortcode('[vc_row][vc_column][td_block_6 sort="popular" ajax_pagination="next_prev"][/vc_column][/vc_row]'); ?>

Hope this helps!

Thanks for your understanding!

Hello muhannad,

I have checked your website and I saw that your Social Counter are working fine, now, as you can see here -> http://screencast.com/t/7cFRv7K9u For better results, you will must to have the latest version of the theme (Newspaper 7.1.1) and the latest version of the required plugins -> Visual Composer 4.11.2 and Social Counter 4.0

Thanks for your understanding!

Hello instacomedy,

Unfortunately, our mobile theme does not support any shortcode and therefore the Social Counter cannot be displayed in mobile theme, sorry! The mobile theme was intent to display a very simple version of the page. At the moment, you can add only text, images.

Thanks for your understanding!

Hello nicksdrewe,

Please keep in mind that the Revolution Plugin come bundled with the theme but this will do not see in the plugins area because it is too high and it must be installed separately, according to our documentation here -> https://forum.tagdiv.com/how-to-install-revolution-slider-v5/

Hope this helps!

Thanks for your understanding!

Hello ezenwa1,

Please try to make a new clean install in another sub-domain of your site and try to install the latest version of the theme from scratch without any untested plugins and check if this working for your side. Try to clear all your caches. Also, before doing that, please try to a default theme and check the behavior and let us know if this is still there to the default theme or but only for our theme. If this behaviour is still there and on the default theme it means that the issue is not theme related and you will have to revise your WordPress installation.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello mystudent,

If you want to add a border to your top menu bar, you will have to use a bit of CSS code to do that. Please try the code below and place it in Theme panel->Custom CSS area.

The code is ->
.td-header-sp-top-menu {
border:1px solid white;
}
The result -> http://screencast.com/t/zXzt2Tj0VXp

Thanks.

Hello,

I have checked your website and I saw that your social counter it looks better, as properly, as you can see here -> http://screencast.com/t/SiI55ys11UhN

For the other users, please ensure that you are using the latest version of the theme and also, the latest version for required plugins (Visual Composer 4.11.2, Social Counter -> 4.0), clear all your caches and test it again.

Thanks.