Hello Mucha K,

Before each update, we recommend doing a full backup to your data because in this case you will avoid losing all your data. Please keep in mind that the updating from 6 to 7 it is not comparable with the updating from 4 to 6. If you are custom modification through the code and you are not using the child theme, please keep in mind that all of them will be overwritten by the new update. For more information about what type of files were changed in our new update, please check this link ->changelog section -> http://themeforest.net/item/newspaper/5489609 Please notice that your update has to be done only via FTP because this is the surest method in this regard. For more information about theme updating, please check this documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Hope this helps!

Thanks for your understanding!

Good luck with your project!

Hello dalanredd,

Please ensure that you have added your Google Adsense code in the correct fields n order to achieve best results. For more information about our Ads, please check our documentation here -> https://forum.tagdiv.com/header-ads-adsense/ -> https://forum.tagdiv.com/sidebar-ads/ Also, please notice that our theme only renders the code which you have added in certain filed and do not influence the structure of your ad code. So, if your ads still not working, please consult the Google Adsense department because it is possible that your code to be broken and they will have to be able to provide a more accurate response and should guide you on the right direction.

Hope this helps!

Thanks for your understanding!

Hello ukume,

I have checked your website and I saw that you are having a lot of additional customization which broke the layout of your theme. Please try to revert all of these settings to the default state and check again the results. As a hint, you can inspect this section and remove these settings, like this -> http://screencast.com/t/T2Urz2fT -> http://screencast.com/t/P3c92NhyFvjx

Hope this helps!

Thanks for your understanding!

Hello ZodelStudios,

I have added your suggestion to our list of improvements and in a future update, it is possible but we cannot say for sure if it will get done in the next update because we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers decide if it gets done or not, though.

Thanks for your understanding!

Hello ezenwa1,

Please ensure that you are using the latest version of Visual Composer (4.11.2) and Newspaper (7.1.1). Also, please notice that this plugin come bundled with our theme and it is not necessary to buy another license in this regard. Please ignore this message and try to install only the plugins that come bundled with our theme, clear all caches and check the results.

Thank you for your understanding!

Hello mc_kot,

If you are using the https URL, please try to follow the next steps for your Translations. Try to load your desired translation from panel and then you can see in left corner of your browser, an icon with a shield and then try to Load unsafe scripts, like this -> http://screencast.com/t/aLm2aAFv5
Also, if your problem is still there, please try to translate manually your strings from the theme panel, like this -> http://screencast.com/t/s6bfE5NI6t

Hope this helps and let us know how it goes!

Thanks.

Hello Vittorio,

Unfortunately, our theme does not have such an option for your mega menu, sorry! A quick solution in this regard would be to assign your desired post to be part of each category which is displayed in your mega menu. So, please notice that if you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thanks.

Hello nikhar77,

Please notice that until now we do not have any bad reports in this regard. Please ensure that you are using the latest version of the theme with the latest version of required plugins. Also, please ensure that all of these processes was made via FTP because this is the surest method in this regard. So, if your problem is still there, I suggest doing a new clean install from scratch with the latest version of the theme, clear all your caches and check again the results. It is possible that you installing do be incomplete and that’s why you get this errors. Also, please disable all your plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Truman,

Unfortunately, the WPML plugin is not tested with our theme and we cannot say for sure it this type of plugin will working fine with our theme, sorry! Also, please notice that we cannot provide support for untested plugins. For your second request, I am not aware of your Maps and how it should be displayed on your theme, sorry! Please notice that all of these settings involves custom work and we cannot provide customization in this regard, at the moment, sorry! If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you. Usually, we recommend the developers from studio.envato.com.

Thanks for your understanding!

Hello Alicante Today,

Please notice that our mobile theme is very simplistic one and will display only the text which you have added in the Mobile Editor when you edit your page, like this -> http://screencast.com/t/cpObQ395 , otherwise, any text will not be visible for your page in mobile theme. Please keep in mind that the mobile theme was intent to display a very simple version of the page. At the moment, you can add only text, images. If you want to get rid of the mobile theme, you will have to simply disable the mobile plugin and the theme will be switched to the default responsive mobile version.

Thanks for your understanding!

Hello SmDstyle,

Yes, it seems that this type of theme’s behaviour to be generated by conflicting plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out this conflict.

Hope this helps!

Thanks for your message!

Hello thangnguyen,

Unfortunately, our theme does not have such a design for the search box, sorry! Please notice that if you want to achieve that design for your search box, you will have to use a bit of CSS code to do that and this involve custom work. If you want to display more levels in ur theme and you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello iamkingsleyf,

The theme doesn’t interfere with this process, I suspect it comes from the user permissions. Backup your database and try the solution provided here – https://wordpress.org/support/topic/wp-admin-you-do-not-have-sufficient-permissions-to-access-this-page – http://screencast.com/t/Hq6wNurDQ3
You can also find a video guide here – https://www.youtube.com/watch?v=iwuWEiK0gSg

Thank you!

Hello london789,

Unfortunately, our theme does not have such an option that offers you a way to change the font for your Social Counter. So, if you want to change it, you will have to use a bit of CSS code to do that. Please notice that the font which you have to call with the CSS code will have to be loaded on your theme because otherwise the font will not be displayed.
For example, you can use the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td_block_social_counter {
font-family: "Helvetica Neue", Helvetica, sans-serif;
}

Thanks.

Hello tnetblog,

Unfortunately, our theme does not have implemented this such of option for our social icons, sorry! I have added this suggestion to our list of improvements and in a future update, it is possible to implement it but we cannot say for sure if it will get done in the next update because we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers decide if it gets done or not, though. Until we can do it, you can use the following implementation method which was explained in the next topic here -> https://forum.tagdiv.com/topic/linkedin-button/
Please notice that this type of request involves custom work and if you are not aware of the steps which were explained you above and which you have needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello feryomaha,

Please notice that the theme used by Liz is Newspaper and she was used the Revolution Slider -> https://www.themepunch.com/revslider-doc/slider-revolution-documentation/ for your Top Slider on her site and then, using the Visual Composer->Stretch Row was realized the full-width image, like this -> http://screencast.com/t/aG0ysKawF -> http://screencast.com/t/OvW7ZxSwk

Thanks for your understanding!

Hello djgruber,

If you want to hide this item from your main navigation, you will have to use a bit of CSS code to do that. Please try the code below and place it in Theme panel->Custom CSS area. Please notice that you will have to find the menu item ID for each item you will want to hide using the Inspector.

The code is ->

.menu-item-1140 {
display:none;
}

The result you should see here -> http://screencast.com/t/35OttCl4

Thanks.

Hello all,

I have tested on my side through creating a new sidebar and everything seems to work as properly. Please ensure that you are using the latest version of the theme and required plugins which come bundled with the theme, try to clear all your caches and test it again. Also, please ensure that this type of problem does not come from your untested plugins and to rule this possibility, please try to remove all of them and test the theme only with our tested plugins and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello stil0s0,

Unfortunately, I cannot access your URL provided, sorry! -> http://screencast.com/t/nxYoZ5ubdc If you want to switch your displays to have the static homepage, you can do that only from Settings->Reading, like this -> http://screencast.com/t/4SpbI63TLmN and then you will have to create your homepage using the Visual Composer. For more information about this, please check this tutorial here -> https://forum.tagdiv.com/how-to-use-visual-composer/ and this video tutorial -> https://www.youtube.com/watch?v=LC7iz-v-zIY could be more useful for you.

Hope this helps!

If is not what you mean and if you refer to something else, please provide more details about this regard so I will be able to provide a more accurate response.

Thanks.

Hello rodmvin,

Please notice that you want to close the comments section for certain post the only way that you can do this is when you edit that post, like this -> http://screencast.com/t/qBjuE2t3q and then -> http://screencast.com/t/f1nrKC6fJ and for this post you will not have comments option.

Hope this helps!

Thanks.

Hello Igor Fedoseev,

Please notice that you can change the title for this feature from Theme panel->Translations, like this -> http://screencast.com/t/N0mfICcc

Thanks.

Hello shackonline,

Please try to use another template for your page, like pagebuilder+page title and if you do not want to have the title, you can hide it with a bit of CSS code, like this -> http://screencast.com/t/NAcARLAQLs3
The code is ->

.td-page-title {
display:none;
}

Thanks for your understanding!

Hello ihora,

Please ensure that your parameters (system status) are increased to be higher, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all your caches and test it again.
If you problem is still there afterwards, please provide an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page and also, so I will be able to provide a more accurate response. Also, please provide the link of this topic so we can identify you.

Thaks for your understanding!

Hello ankush,

I have added to our list of improvements, and in a future update, it is possible but we cannot say for sure if it will get done in the next update because we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers decide if it gets done or not, though.

Thanks for your understanding!

Hello kurdi,

Please keep in mind that all the demo styles are custom made for each of them. If you want to achieve the same layout and design for your block title, you will have to check the demo baby blog custom CSS source and try to implement yourself this design because we cannot provide customization services at the moment, sorry! Please try to check this file, like this -> http://screencast.com/t/by3FybR5Zcgi -> http://screencast.com/t/Ew2T7Qakun

Hope this helps!

Thaks for your message!