Hello mdchev,

I replied you to another topic.

Thanks.

Hello mdchev,

Please check your Theme panel, through logo section and check what kind of logo you are loaded, like this -> http://screencast.com/t/M7IRZPHymV
If your problem is still there and if you need more assistance in this regard, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can further inspect your setup page. Also, please provide the link of this topic so we can know who you are and what the issue is.

Thank yu for the message!

Hello Reyad,

Unfortunately, your suggested plugin is not tested with our theme and we have no idea about the behaviour of the theme with this type of plugin. You can try this and see how it works for you but please notice that we cannot provide support for untested plugins. As a quick workaround, you can disable your unused thumbs from Theme panel to avoid the generating images for these thumbs. Also, occasionally you can use the Force Regenerate plugin because it will clear all your unused images for your website. You can check this topic here -> https://forum.tagdiv.com/topic/how-to-manage-growing-image-library-and-file-size-on-disk/ for more information about this case.

Thank you for your understanding!

Hello chewak,

I suppose that you are referring to the color of the excerpt. If you want to change the color of this feature, you have to use a bit of CSS code to do that. Please try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td-excerpt {
color: black;
}

If is not what you mean, please provide more details about your desired changes so I will be able to provide a more accurate response.

Thank you for the message!

Hello newtag,

Unfortunately, your request requires some additional customizations through code that involves custom work. If you want to implement another pop-up, please notice that is not a simple task and this implementation depends on what functionality it will be implemented and where you want to place. Please notice that is not a simple task and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello mikeb,

You can avoid this step and you can install without any problem for your new domain because the theme was unregistered.

Thank you for the message!

Hello kanstan,

I have checked your screenshot and I saw your image. Please notice that this type of image is too smaller than the size of the thumbs and you should use the Thumbnail Upscale with Regenerate Thumbnail plugin. Please notice that the theme does not enlarge the image but only cut (crop it). Please check this topic here -> https://forum.tagdiv.com/topic/featured-images-on-home-page/ to understand the system.

Thank you for the message!

Hello vmvm,

You can set the exact publish date from the WordPress panel, like this -> http://screencast.com/t/nIM5TldoBB

Thank you!

Hello

If you want to hide this button, you have to use a bit of CSS code to do that. Please try the code below and place it in Theme panel->Custom CSS area.

The code is ->

#wp-admin-bar-our_support_item {
display:none;
}

Thanks.

Hello shootmanagement,

Please ensure that you have the ultimate Version of Visual Composer 4.11.2 and also, the latest version of our theme 6.7.1. Also, please make sure that these issues do not come from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello teamfi,

Unfortunately, our theme does not control these settings. Please check the Seo Yoast plugin if you want to change these, like this -> http://screencast.com/t/zZ3HAtmkR For more information about this plugin, please check the documentation here -> http://kb.yoast.com/article/146-yoast-wordpress-seo-titles-metas-template-variables

Hope this helps!

Thank you for the message!

Hello PanaitStudio,

Marimea tuturor reclamelor se poate regla din Theme panel, in functie de unde vrei sa foloseti reclama respectiva. Daca utilizezi Adsense code pentru reclamele tale, dupa cum poti observa, ai control asupra dimensiunii de aici -> http://screencast.com/t/TgVdeVBG1t in functie pe ce dispozitiv doriti. Din pacate, eu nu stiu ce meta tag-uri au fost setate in header-ul tau. In aceaste situatii, noi recomandam sa se utilizeze Seo Yoast deoarece este un plugin testat cu tema noastra si functioneaza in parametrii.
Pentru ultima ta cerere, se pare a fi o problema cauzata de plugin-urile netestate pe care le folosesti si care pot interfera cu tema noastra si rezulta diverse probleme. Incearca sa dezinstalezi toate plugin-urile netestate cu tema si instaleaza doar acelea care vin la pachet cu tema si verifica daca probla mai apare.

Multumesc pentru mesaj!

Hello imrantareen26,

Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

For your second request, please check the General image status for your Theme panel. If you want to work the lightbox for your image, please ensure that this option is active, like this -> http://screencast.com/t/WhoOump7DYVw

Hope this helps and let us know how it goes!

Thank you for the message!

Hello ag1988,

Unfortunately, this error could come from a big number of problems. I believe it happens due to a server configuration which is not responding, it could be due to a delay or it could also be a temporary issue so you can try this a few times and if you still get this error please contact your host provider and let him know about this, ask them to unblock our demo in order to retrieve the theme data. It could also happen due to your wp install or other plugins might also cause this. Also, make sure that your permission for the upload folder are set correct. You can check this by trying to upload an image in the media library. If the process succeeds then the permission are okay. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the Cpanel, please contact your hosting provider.
Also, make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/

If you still cannot install the demo, please send an email at contact@tagdiv.com and provide wp-admin so we can take a look. Please also provide a link to this topic.

Thank you!

Hello tenayat,

I am referring to the version of Visual Composer. Now, the latest version is 4.11.2. Please try to follow the steps above and if your problem is still there with Social Counter, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can further inspect your setup page. Also, please provide the link of this topic so we can know who you are and what the issue is.

Thank you for the message!

Hello GOT,

If you want to achieve the same layout, you have to reduce the padding-bottom for your Big Grid 4. Please try a bit of CSS code to do that and place it in Theme panel>Custom CSS area.

The code is ->

.td_block_big_grid_4{
padding-bottom: 2px;
}

The result you should see here -> http://screencast.com/t/07VOpBJBsv

For more information about “How to use Visual Composer”, please check here -> https://forum.tagdiv.com/how-to-use-visual-composer/

Thank you for the message!

Hello mhendiz,

Unfortunately, our theme does not have such an option for Article inline ad feature, sorry! If you want to achieve this option, you have to alter the code from the core file and implement this only through code. As a hint, the core file is td_module_single_base.php, like this -> http://screencast.com/t/RGg0NotINxC Please notice that is not a simple task and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello blackout17,

Unfortunately, this plugin is not tested with our theme and we have no idea about the behaviour of the theme with this type of plugin and also, we cannot provide support for untested plugins, sorry!
Please try to make a fresh install of the theme and then only install the visual composer version that comes with the theme. Please remove any other version from the plugins section (disable and remove) and then install it from here: http://screencast.com/t/DwZN21u0VR -> https://forum.tagdiv.com/install-via-ftp/
Please let us know if you still have problems afterward and let us know when you have the theme active so we can inspect your website.

Thank you!

Hello cinematographe,

Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello res,

If you want to hide the Footer Logo and Footer Retina Logo, you have to use a bit of CSS code to do that. Please try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td-retina-data {
display:none;
}

.footer-logo-wrap{
display:none;
}

Also, If you want to have control for your footer section, please check the footer area from the Theme panel, like this -> http://screencast.com/t/x0KRMMHsk

For more information about Footer section, please check our documentation here -> https://forum.tagdiv.com/footer-templates/

Thank you for the message!

Hello gauravkohli,

Unfortunately, the theme doesn’t have such an option, so you will need custom modifications for this and we cannot provide custom work, sorry!
A solution is to upload you custom font to your server and define it in the style.css file or Theme Panel -> Custom CSS like the theme font is defined – http://screencast.com/t/cfvpUyGjYj9 and add your own font name and path.
Once your custom font is defined you can use CSS code to apply your font.

Hope this helps!

Thank you for your understanding!

Hello Kassidi,

Unfortunately, this kind of plugin is not tested with our theme and we have no idea about the behaviour of the theme with this plugin, sorry! Please contact the author’s plugin about implementation because he should be able to guide you on the right direction. Also, please notice that we cannot provide support for untested plugins, sorry!

Thank you for your understanding!

Hello aph100,

If you want to change the font-size, font family, alignment you have to use a bit of CSS code to do that. Please try to use the code below and place it in Theme panel->Custom CSS area.

The code is ->

.logo-text-container .td-logo-text {
font-size: 60px;
font-family: Arial;
text-align:left;
}

The result you should see here -> http://screencast.com/t/MAriz95sNqo

Please notice that the font-family will have to be loaded in the theme from theme panel, otherwise, the font will not be applied on your side.

Thank you for the message!

Hello Phonetic,

Unfortunately, these types of filters have not been designed to be used in this case, as you wish and unfortunately, I cannot give you a quick response for your request because it is not a simple task to implement this. I have added your suggestion to our list of improvements and in a future update it is possible but we cannot say for sure if it will get done in the next update because we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers decide if it gets done or not, though. Plese notice that is not a simple task and easy to implement this. If you want to display more levels in our theme and you need to have this option as soon as possible, please consider hiring a freelancer/developer to implement this in our theme because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello EDMSU,

Unfortunately, this type of block does not have such an option to change the sorting only for subcategories, sorry! Please notice that to accomplish your request, it needed some additional customizations through code that involve custom work. If you want to develop the structure of this block, you have to alter the code from core file, like this -> http://screencast.com/t/oYTuaoUDfD Please notice that is not a simple task and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!