Hello dennisjpitocco,

If you want to get rid our Author Card, you can do that from Theme panel, like this -> http://screencast.com/t/KcNLmQ0D Please notice that this plugin is not tested with our theme and we cannot say for sure that it will work as properly with our theme. You can try to use it and see how it works for you. Also, please notice that we cannot provide support for untested plugins.

Thank you for the message!

Hello Kundurnews,

Please ensure that you have the latest version of Visual Composer (ver.4.11.2) and also, the latest version of the theme (v. 6.7.1).

Hope this helps!

If you problem is still there, please provide some useful screenshots so we can inspect this regard.

Thank you for the message!

Hello dennisjpitocco,

Please take a look over the below explanation and try to understand a bit how it work the thumbs in the theme. Please check here ->>
Our theme uses the system of cropping from center to top. The theme uses thumbs to reduce the page size and speed up page loading time. From each image uploaded are generated thumbs for each thumb size used by the theme. Basically, when a post it’s displayed on the page in a block, the featured image displayed is not the one which you uploaded in the media file, it’s a thumb cropped from the original image at the precise dimension. To change the picture orientation most likely you will need a different cropping system. We use a WordPress function – add_image_size() – you can read about it here – https://codex.wordpress.org/Function_Reference/add_image_size – and here – http://www.davidtan.org/wordpress-hard-crop-vs-soft-crop-difference-comparison-example/
Our theme crop (cut) thumbnails in some cases to avoid creating a lot of thumbnails in order to reduce to load more spaces on the server.
If you don’t have the possibility to upload large images you could use a combination of plugins to upscale the thumbs – Thumbnail Upscale and Force Regenerate. For more information about these kinds of plugins, please consult their documentation here -> https://wordpress.org/plugins/thumbnail-upscale/ -> https://wordpress.org/plugins/regenerate-thumbnails/ Also, please ensure that the functionalities of these plugins are not affected by the other untested plugins that could create interference through the theme. Please notice that these types of plugins are not tested with our theme and we cannot provide support for the theme. We recommend them because a lot of our customer uses and they were satisfied to their functionality.

Thank you for your understanding!

Hello salimnazer,

After you have downloaded the latest version from Envato market, do you have issues on the theme, after this? The new update is tested and seems to work as properly.

Thank you for your message!

Hello elliot,

You have to check the td_config.php from our theme and you have to change the value from each thumb, like this -> http://screencast.com/t/NEHwe6r4 We have this type of cropping because this is the most useful one and our developers have decided to implement it in our theme. For more information about this, please check our documentation here -> https://forum.tagdiv.com/theme-thumbs/ After you have dome some modifications in this regard, you have to use Regenerate Thumbnail plugin for a good results.

Thank you for your understanding!

Hello Dhananjay,

Please ignore this message because the Visual Composer is free and come bundled with our theme and you cannot activate it because we cannot provide you a license key for this.

Thank you for your understanding!

Hello SQ,

1)Unfortunately, our theme does not have such an option to offers you a way to change the language for our Theme panel. The default language for this is ENGLISH, sorry!

2) Also, the theme does not have such an option in this regard but you can use some plugins with this functionality. As a hint, you can use Q Translate X plugin because most of our customers use it and they are satisfied with it functionality. Also, please notice that nor it is not a tested plugin and we cannot provide support for it and also we cannot say for sure that this will work 100% for you.

Thank you for your understanding!

Hello aragorn,

As I said you above, our theme was designed to be able to share only the posts based on the featured image for each post. If you want to have control to the image when you want to share a page, you have to use SEO by Yoast plugin because it is tested with our theme and work as properly. After you have installed this plugin when you edit the page you will have some fields where you can set these elements -> http://screencast.com/t/dLTBYOAaVZ
I have tested on my side and seems to work as expected.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello kuduc_bmw,

Please ignore this message because the Visual Composer is free and come bundled with our theme and you cannot activate it because we cannot provide you a license key for this.

Thank you for your understanding!

Hello byothe,

Yes, you can update only the Visual Composer to the latest version (VC 4.11.2).

Thank you for the message!

Hello Marto,

Yes, you can update only the plugins because in the new update no changes were made in the theme code.

Thanks.

Hello EDMSU,

Unfortunately, I do not understand very good what you want to achieve but I assume that you want to add some blocks to your category page. Please notice that our theme does not have such a simple option to customize the category page from the panel but you can do that only through code. In order to achieve this, you have to use the do_shortcode method and is_category() condition to implement this. For more reference about this condition, please check the codex, here -> https://developer.wordpress.org/reference/functions/is_category/ You need to know your category ID, you can get it in this way -> http://screencast.com/t/gsigPgFEVZJs
Before using the do_shortcode method, you have to create the shortcode for the specific item you want to display on your category page. For example, if you want to add the Popular Categories you have to follow the next steps -> http://screencast.com/t/Q7dzh54VILK -> http://screencast.com/t/cnpkgXvIGH and then you have to place this in do_shortcode syntax, like this -> <?php echo do_shortcode('[td_block_popular_categories]');?> After you have created this code you have to place it in category.php like this -> http://screencast.com/t/i2696YG6
Please notice that is not a simple task and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello MattR1970,

Unfortunately, this kind of plugin is not tested with our theme and we have no idea about the implementation of this plugin in our theme, sorry! As a hint, we just can guide you where you should make changes, like this -> http://screencast.com/t/8gjx5mU1 I suggest you contact the author’s plugin about the plugin implementation because he should be able to provide a more accurate response and also, he can guide you to the right direction. If you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello,

Please ensure that you use the latest version of the theme and the Visual Composer plugin. We have tested on our side and everything seems to work as expected.
Please remove your current version of the plugin and delete files, and then install it again from the theme’s plugin section: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thank you for the message!

Hello travisnw,

Yes, you can use the Custom Heading from Visual Composer and set it to be H1 because is the same thing.

Thank you for the message!

Hello pedropapito,

You can ignore the activation message. All plugins seem to follow this trend now. The plugins bundled with the theme are free versions and cannot be activated as we cannot provide an activation key. We will provide updates for them along with the theme updates (we released one yesterday).
Thank you!

Hello willysawa,

If you want to place your Ad under your related Articles feature for each post, you have to introduce the following code <?php echo do_shortcode('[td_block_ad_box spot_id="custom_ad_1"]');?> in loop file, specific for each post template you are using. For example, if you are using the post template style 1 you have to edit the loop-single-1.php and lace the code under the related articles, like this -> http://screencast.com/t/TWF8DXexGpeg

Thanks.

Hello masc,

Unfortunately, for accomplishing this request are required more additional customizations through the code and at the moment, we cannot provide customization services, sorry! If you want to display more levels and features in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you!

Thank you for your understanding!

Hello elliot,

Please notice that the theme uses another cropping system, namely center to top and not only center. If you want to change the structure of this cropping system, please notice that is not a simple task and is needed to do some additional customization through code that involves custom work.
To change the picture orientation most likely you will need a different cropping system. We use a WordPress function – add_image_size() – you can read about it here – https://codex.wordpress.org/Function_Reference/add_image_size – and here – http://www.davidtan.org/wordpress-hard-crop-vs-soft-crop-difference-comparison-example/
If you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thank you for your understanding!

Hello mxmotion,

Unfortunately, this type of feature was designed to be used only for posts and not for the sidebar, sorry! Please notice that you can try to put this into your sidebar but it will not works as expected and will be required to do some additional customizations for better results and this thing involves custom work. If you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello chewak,

Please check the screenshots because there I pointed out the path for these files. You have to check your theme folder, like this -> http://screencast.com/t/F33QTqsrL9M

Hope this helps!

Thanks.

Hello

If you want to remove that background effect, you have to use a bit of CSS code to do that. Please try the code below and place it in Thee panel->Custom CSS area. If you want to apply these settings for other modules you have to use the inspector and target the certain element.

The code is ->

.td_module_mx8 .td-module-thumb a:last-child:after {
display:none;
}

The result you should see here -> http://screencast.com/t/qUFr2yGfzEcK

Thank you for the message!

Hello tenayat,

I have checked your website and it is the same as the previous case. The answer you can see above.

Thank you for your understanding!

Hello PanaitStudio,

Am verificat site-ul tau dar nu am observat nici o problema cu aliniearea butonului de search din header si nici pentru News Ticker, dupa cum se poate vedea aici -> http://screencast.com/t/UgseIhLNJ1fr
Pentru a doua problema, incearca sa maresti parametrii din System Status. Verifica acest topic unde a mai fost discutata aceasta problema, aici -> https://forum.tagdiv.com/topic/wp-memory-usage/

Multumesc pentru mesaj si sa ne anunti cum merge!

Hello heisenberg234,

Unfortunately, our theme does not have such an option for this type of smart list, sorry! If you want to have as you wish you have to use the latest smart list (smart list 8) and then you have to turn off the general image from the panel, like this -> http://screencast.com/t/C8AsrO9KQI Also, you have to check this options from each image, like this -> http://screencast.com/t/7bxfMflGMD

Hope this helps!

Thank you for your understanding!