Hello vskaarthi,

I have checked your website and saw your problem with the featured image. I suspect to be a problem might be caused by conflicting plugins. Please try to disable all the active plugins, except Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflict between plugins. Please check if your problem is still there after this advice.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello T2N,

Unfortunately, your plugin is not tested with our theme and we cannot ensure that this plugin will work properly and we cannot provide support for untested plugins, sorry. As you can see here -> http://screencast.com/t/CxWyxf2h we have a list of tested plugins and these working well with our theme. This Masonry Media Grid feature is a complex element of Visual Composer and has a lot of option in his panel, like this -> http://screencast.com/t/BqjDWCVn -> http://screencast.com/t/Uxyb6UWs4B Please try to enjoy with these options and maybe you can fix the problem.
My advice is to try to disable all the active plugins, except Visual Composer, clear cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. This kind of feature works fine with our Theme but without any plugins that might cause a lot of conflicts with our theme.
For more information about how to use this feature, please check this link on YouTube -> https://www.youtube.com/watch?v=6bhdjm69yAU -> it should be more useful for you.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Sophie,

Unfortunately, this is the ‘problem’ about cropping system. Our theme uses the system of cropping from center to top. The theme uses thumbs to reduce the page size and speed up page loading time. From each image uploaded are generated thumbs for each thumb size used by the theme. Basically, when a post it’s displayed on the page in a block, the featured image displayed is not the one which you uploaded in the media file, it’s a thumb cropped from the original image at the precise dimension. To change the picture orientation most likely you will need a different cropping system. We use a WordPress function – add_image_size() – you can read about it here – https://codex.wordpress.org/Function_Reference/add_image_size – and here – http://www.davidtan.org/wordpress-hard-crop-vs-soft-crop-difference-comparison-example/

Our theme crop (cut) thumbnails in some cases to avoid creating a lot of thumbnails in order to reduce to load more spaces on the server. I did some investigation on my side and I did a little digging into this matter. Please try to use a bit of CSS and add it in Theme panel->Custom CSS area.

.td_block_big_grid_1 .td_module_mx5 img {
transform: translate(0px,-45px);
}

The result -> http://screencast.com/t/oEskkp8APTeg

Hope this helps!

Thank you for the message!

Hello praxs4u,

If you want to sort your Big Grid by Multiple categories you have to add only the category ID’s wich you want to appear in your Grid, as you presented above and then you should find how to sort the posts of these categories from Sort order field, like this -> http://screencast.com/t/7pRhK1w4v They are all Grid settings. If is not what you mean and if you want to display more levels you need custom modifications and I suggest to hire a freelancer to do this for you as we cannot provide custom work at this time, sorry!

Thank you for the message!

Hello larceny,

If you want to have the ultimate update, it is necessary to replace only the files that are changed and style.css file.

The child theme saves you a few updates but please notice that it no replace in totality the updates. When the update is coming, please ensure what kind of files are changed and if the files are exactly those that you have in your child theme you have to customize again your child theme.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello zzboba,

Unfortunately, our theme has not been designed to have this option implemented, as you wish. If you want to change the structure of the reviews feature it is necessary to change the code from the file core. Please notice that is not a simple task and we do not have a quick response for it. If you want to display more levels you need custom modifications and I suggest to hire a freelancer to do this for you as we cannot provide custom work at this time, sorry!

Thank you for your understanding!

Hello extpress,

Unfortunately, our theme does not have such option to add a new network to TagDiv social counter. Our Social Counter has support for Facebook fans, Twitter followers, YouTube subscribers, Vimeo, Instagram, Google Plus, Soundcloud and Feed subscribers as you can see in our documentation, here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ Please notice that this thing is not a simple task and if you want to add another network please consider hiring a freelancer/developer to implement this thing for you in our theme, because we cannot provide custom work at the moment, sorry! Another possibility would be to use a plugin with this functionality, test it for your side and see how it works for you.

We plan to add more social buttons to Social Counter plugin, but I cannot provide an exact date when this will be implemented as we have over 200 features on our list and we have to chose carefully which one get’s implemented next.

Hope this helps!

Thank you for the message!

Hello Koznazna,

Please try the code below and add it in Theme panel->Custom CSS area.

.td-post-source-via {
display:inline-table;
padding-left:10px;
}
.td-post-small-box a {
color: #f8f8f8;
}

The result you should see here -> http://screencast.com/t/L7FXoK7iH

If you want to use more than one post template, you have to change every core file.

Thank you for the message!

Hello rossco,

I cannot see this overlaps because I am not logged in. Please send us a mail at contact@tagdiv.com with your log-in information so we can further inspect your page set up and your admin bar. Also, please copy and paste this topic to mail so we know who you are and what issue is.

Thank you for the message!

Hello Sibienii,

Am verificat din nou site-ul dumneavoastra si am constatat ca daca folositi http://www.absport.ro/ nu este nici un caracter ciudat iar daca nu folositi www apar aceste caractere http://absport.ro/ . Aceasta este o eroare cauzata de CDN. Trebuie sa introduceti codul de mai jos in fisierul dumneavoastra htaccess chiar la inceput si problema aceasta ar trebui sa dispara.

<IfModule mod_headers.c>
Header add Access-Control-Allow-Origin “*”

# BEGIN WordPress

RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

Pentru mai multe informatii despre aceasta eroare, va rog sa consultati si acest link -> http://webmasters.stackexchange.com/questions/71630/font-blocked-from-loading-by-cross-origin-resource-sharing-policy-no-access-co

Am gasit blocul 14 pe site-ul dumneavoastra, l-am inspectat si mi se pare cam ciudat cum este el adaugat acolo…folositi ceva plugin? Daca doriti sa aveti o imagine de fundal sau o alta culoare, acestea le puteti seta din Visual Composer asa -> http://screencast.com/t/IqlSjw9Jhwmh Eu am testat la mine si totul functioneaza conform asteptarilor, adica asa -> http://screencast.com/t/Tm1bkZTHkarp

Sper ca va ajuta sfaturile mele de mai sus!

Multumesc pentru mesaj si va doresc o si frumoasa in continuare!

Hello renai42

In this case, depends from which version you have done the update. This CSS comes from the theme and has the role to give display:none for any empty paragraphs. Please ensure that you did not have any empty paragraph in your article…check your TEXT editor from the panel -> http://screencast.com/t/8j9b5oQNZ and looking for these tags

. This problem you can resolve with the CSS that I gave you above and if you not found this you can send us an email at contact@tagdiv.com with your log-in information so we can further inspect the page set up. Please copy/paste this link in the e-mail so we can know who are you and what the issue is.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello CodeisCode,

The code that I gave you above is not applicable for you because you have to change the page-id with yours, like that -> http://screencast.com/t/QDyDZVVzdC

Unfortunately, our theme does not have this such option implemented by default. There is not a list of features wich have to be available in Premium Theme, sorry. Some themes have others do not…and also as you can notice our theme has a lot of features that the others maybe do not have them. I recommend try to find any plugin with this functionality and see how it works for you.

Hope this helps and let us know how it goes!

Thank you for the message and sorry for the inconvenience!

Hello Koznazna,

I suppose you are referring to post template 3. If you want to display the source as you wish, you have to alter the code from the loop-single-3.php to single_template_3.php, like this -> http://screencast.com/t/wyVgLHOu67M -> http://screencast.com/t/anifdQKNfFJc

The result you should see here -> http://screencast.com/t/4mXeycfgbs

Thank you for the message!

Hello doshi751,

If you want to remove your Big Grid gradient, please consult this topic from our forum -> https://forum.tagdiv.com/topic/how-to-remove-the-gradient-from-the-slider/ and if you want to get rid of the zoom in when the mouse if over the image you have to set it from Theme panel->Template settings->Lazy Load, like this-> http://screencast.com/t/9qFQDeQHU

Hope this helps!

Thank you for thew message!

Hello servedaily,

Unfortunately, our theme does not have such option. Please try to find any plugins with this functionality and test it on your side and see how it works for you. Also, if you want to display more levels on your side and if you are not aware the steps you need to follow in this regard, please consider hiring a freelancer/developer to implement this thing for you in our theme because we cannot provide custom work at the moment, sorry!

Thank you for the message!

Hello renai42,

I have checked your website and I notice that you have an empty paragraph in your article, like this -> http://screencast.com/t/vrJzIhfAisLB You can re-edit your article from the panel and remove this paragraph or you can try a bit of CSS and add it in Theme panel, like this -> http://screencast.com/t/ubZbTkEHjXZ

.td-post-content p:empty {
display: block;
}

The result -> http://screencast.com/t/rR30cQmn

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Sekki,

I have checked your website on mobile and everything seems to work as expected. If the problem reappears, please try to disable all the active plugins, except Visual Composer and install only the plugins that come bundled with our theme, clear cache and test it again.

Thank you for the message!

Hello madeyoulookstudio,

First of all, please ensure that you do not have some conflicting plugins. Please try to disable all of them, except Visual Composer and install only the plugins that come bundled with our theme and rule out the plugins in conflict. Also, please check your Cpanel if you have installed the GD library and check your system status to be all the parameters green, like this -> http://screencast.com/t/OYfqZ5sPd, it is necessary to be green for a better results. If is not, you have to change this to be green, using this guide: https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Jean-Paul,

Unfortunately, our theme does not have such option to create this kind of menu as you wish. You should try to find some plugins with this functionality and test it on your side and see how it works for you. Also, if you want to display more levels you need custom modifications and I suggest to hire a freelancer to do this for you as we cannot provide custom work at this time, sorry!

Thank you for the message and for your understanding!

Hello ingenierojas,

The latest update, Newspaper (6.6.4) was resolved the problem with homepage pagination that it was due by the latest WordPress update as you can see in our change log here -> http://screencast.com/t/gAX8YxXsMB -> http://themeforest.net/item/newspaper/5489609

Thank you for the message!

Hello craigtran,

Please check the screenshot that I gave you below and you can find the td_module_single.php file http://screencast.com/t/Ers1fOfwQ5Q

Thank you for the message!

Hello paolobabaglioni,

I have checked your website and I saw your fallen sidebar on the first page. Please try to use another sidebar without any plugins and test it again. Please notice that the smart list feature is too sensible and might appear some errors. Also, you have to try to create another smart list into a blank page in text mode and ensure that you have followed the correct steps to achieve this and you does not forget to close any tags, braces, div, etc. Clear caches and test it again.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Sibienii,

Am testat site-ul dumenavoastra pe versiunea de mobil si totul pare ca functioneaza bine. Am rugamintea sa imi trimite-ti o captura de ecran cu eroarea pe care o vedeti dumneavosatra. Inainte de aceasta, va rog sa incercati sa goliti memoria cache si sa verificati daca eroare persista.

Din pacate, momentat nu este disponibila optiunea de achizitionare a extinderii support-ului dar in viitorul apropiat va fi disponibil acest lucru si veti fi anuntati de catre Envato pe mail. Oricum puteti sa verificati continuu la Envato pe site pentru a fi mai sigur. Pentru mai multe informatii puteti trimite un mail catre Envato aici -> https://help.market.envato.com/hc/en-us/requests/new?ticket_form_id=37840

Multumesc pentru mesaj!

O si usoara in continuare!

Hello marijnvdgruiter,

If you want to remove the second time wich appear in the comment section, you have to remove/comment the code from the comments.php, like this -> http://screencast.com/t/psLhtZBItXRv and the result you should see here -> http://screencast.com/t/Wiahl8yD

Hope this helps and let us know how it goes!

Thank you for the message!

Hello doran,

Indeed, our theme crop (cut) thumbnails in some cases to avoid creating a lot of thumbnails in order to reduce to load more spaces on the server. I did some investigation on my side and I did a little digging into this matter. Please try to use a bit of CSS this matter

.td_block_big_grid_1 .td_module_mx5 img {
transform: translate(0px,-45px);
}

Hope this helps and let us know how it goes!

Thank you for the message and sorry for the inconvenience!