Hello EDMSU,

I have checked your website you have followed correctly the steps, but I noticed that you background-image URL is wrong ->does not work. Please try to replace it with another one which works. I tried to insert my URL and seems to work properly as you can see in this screenshot -> http://screencast.com/t/QPbrVPGncX7G

Let us know how it goes and if you need more assistance about this, please provide more details about what you want to achieve.

Thank you for the message!

Hello hasgerdas,

I am sorry for my understanding. I have tested on my side and you have to change the Element tag for each section to be DIV for to apply the custom fonts, like this -> http://screencast.com/t/BWZXt1cB1 and the result you should see here -> http://screencast.com/t/bcGTKCNYiX

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Splodger,

As I explained above, you have to do a custom class in the according file of header_stylete used, like this -> http://screencast.com/t/AwOU8vgOyE

@EDMSU, please ensure that you have followed all the steps correctly and let us know how it goes! I have tested on my side and works fine.

Thank you for the message!

Hello nmichieletto,

Please try to disable all the active plugins, except Visual Composer, clear all your caches and install only the plugins that come with our theme and test it again. It seems to be conflicting plugins. Please let us know how it goes after this advice.

Thank you for the message!

Hello craigtran,

Our article inline Ads feature has been designed to be used for post content page and not for the category page. So, maybe you are using a plugin with this functionality and you can exclude this from category page if you use category ID, like this -> http://screencast.com/t/bEtgMEsARR8R Using the category ID, you have to target wich elements of this page you wish to exclude, using a bit of CSS with display:none; .

Let us know how it goes and if you need more assistance for this regard, please provide your website URL and more details about how you want to change.

Thank you for the message!

Hello urbanmaxx,

We know about this problem which was caused by the new version of WordPress 4.4.1. Please try to update to the latest update of Newspaper 6.6.4 via FTP that was released today 08.01.2015 -> http://screencast.com/t/LhuSdixs
For more details about updating, please check our documentation here: https://forum.tagdiv.com/how-to-update-the-theme-2/

Let us know how it goes!

Thank you for the message and sorry for the inconvenience!

Hello carmene,

This “problem” come from your plugins. In fact, that text is generated from the number of your social counter from your plugins that are displayed above your post content because they are part of your content, like this -> http://screencast.com/t/2QEdraLY6 Try to disable this plugin, test again and see how it works.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello madeyoulookstudio,

I have checked your screencast and I saw what’s the problem. It seems to be an issue might be caused by conflicting plugins. Please try to disable all the active plugins, except Visual Composer, clear all your caches and install only the plugins that come bundled with our theme. Also, please check your custom modification if you have some changes for this kind of block wich could cause this layout damage.

Let us know how it goes and if you need more assistance after you have followed my solution, please provide your website URL so I can further inspect the issue.

Thank you for the message!

Hello simplio,

Unfortunately, our theme is not tested with this plugin and we have no idea which is the behaviour of the theme with this. We have a list of tested plugins, as you can see here -> http://screencast.com/t/z9zsclkc6 WE are sorry, but we cannot provide support and implementation for untested plugins.

Thank you for your understanding!

Sorry for the inconvenience!

Hello carmene,

If you want to remove the More Author feature, please try the code below and add it in Theme panel->Custom CSS area.

.td_block_related_posts .td-related-right {
display:none;
}

The result you should see here: http://screencast.com/t/x1l7A2ti

Thank you for the message!

Hello La Zona Mixta,

If you want to do update, please check our documentation here: https://forum.tagdiv.com/how-to-update-the-theme-2/ -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello steveolsonco,

If you want to remove the both white bars, please try the code below and add it in Theme panel->Custom CSS and fix the problem, like this ->
http://screencast.com/t/Erf8B5QRpO

.td-main-page-wrap {
padding-top: 0px;
}
.td-main-content-wrap {
padding-bottom: 0px;
}

Hope this helps and let us know how it goes!

Thank you for the message!

Hello gunner05,

If you want to insert ads on these post templates it is necessary to use do_shortcode method with the custom ad to achieve this. You should alter this file -> single_template_9, 10, 11.php. First of all, you should insert your ad code in Custom Ad 1 field from Theme Panel like this: http://screencast.com/t/fFL1w7Ty and then, with this code -> you have to add them in the according file, like this -> http://screencast.com/t/ljmd8SCNllR3 http://screencast.com/t/HWyRljFY
-> http://screencast.com/t/Wd6n3DMBou

The result -> http://screencast.com/t/hgFlJUhoyv -> http://screencast.com/t/nRmcQ3kq7b

Hope this helps and let us know how it goes!

Thank you for the message!

Hello arpita,

I have checked your website and I saw that you have a problem with your sidebar. It seems to be an error that might be caused by the conflicting plugins. Try to disable all the active plugins, except Visual Composer, clear all your caches and install only the plugins that come bundled with our theme. It is necessary follow these steps because you should rule out the plugins in conflict. Please try this solution and let us know how it goes!

Thank you for the message!

Hello Arafat,

If you want to add ads in your blog post to center, you can use custom ad and add it where you want in your content, like this -> http://screencast.com/t/ZZMApE1ebT -> http://screencast.com/t/5rrrBeqTXtt

[td_block_ad_box spot_id="custom_ad_1"]

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Albert,

Please try the code below and add it int Theme panel->Custom CSS area.

.td-pb-row, .type-post, .td-main-content-wrap {
background-color:red;
}

The result you should see here: http://screencast.com/t/a8pLaAaXpX2

Unfortunately, our theme has not been designed to change the background of the main content. The footer is included to the main content and is directly affected by this and there is not a simple option to change the color of this, sorry.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello hasgerdas,

If you want to change the fonts and sizes, you should set if from Theme panel->
Theme Fonts, like this -> http://screencast.com/t/7hCfD36KC You have to change manually for each section because the theme does not have the option to change all the fonts instantly.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello hcnsupport,

Please provide your website because I need to work directly on this to fix your problem. I cannot recreate exactly the same layout on my side and because of this, I need him.

Thank you for your understanding!

Hello gunner05,

Please notice that the CSS are working only for the padding-bottom. As I said you above, you cannot change the left-right paddings-margins because these settings are preset by default by the Visual Composer and if you want to change these option, you will risk spoiling the layout.
http://screencast.com/t/OZcLCFGb7NXd -> http://screencast.com/t/J3wNyfx3ytBy
Please ensure you have the ultimate version of the child theme and otherwise please update it with the one that come with our theme.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello madeinme,

If you want to do your text as quotes, the settings for this feature you should find in your Editor->Formats, like this -> http://screencast.com/t/cOi2u1nE9Sv
For more information about post formats, please check our documentation here: https://forum.tagdiv.com/post-formats-for-tinymce/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Miguel_Ramirez1,

Please try to disable all the active plugins, except Visual Composer, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Another thing you can do is check if you have GD Library Installed. You can see it in your Cpanel. If not, contact your hosting provider. Also, please check your System Status to see if any parameters need to be adjusted: https://forum.tagdiv.com/system-status-parameters-guide/

Let us know if the problem is still there afterwards.

Hope this helps!

Thank you for the message

Hello ykdm,

Unfortunately, this kind of error comes from ultimate WordPress update (4.4.1) We know about this issue and
our developers work hard to solve this problem and we will back with a fix as soon as possible.

Thank you for your understanding and sorry for the inconvenience!

Hello gunner05,

1)The Block 5 use module 3, as you can see here -> http://screencast.com/t/4YfTmYY6l If you want to change the Block 5, you have to change this module. You can reduce the padding-bottom in your block with the CSS code below but the left-right you do not change because you will damage the layout. The width is fixed and you cannot change of this without damage.

.td_module_3 {
padding-bottom: 10px;
}

The result you should see here: http://screencast.com/t/8OC0YY9MQh

2)Unfortunately, this animation does not come from the theme. If you want to remove this feature you have to remove the option from js. file from Visual Composer and it is not a simple task, sorry.

3)Unfortunately, our theme does not have this feature implemented. The more article box option displays only the active posts, like this -> http://screencast.com/t/P5I5MwcsBc For more information about more article box, please check our documentation, here: https://forum.tagdiv.com/more-articles-box/

4)In principle, should not be any problem with this, but noticed that the dimension of the logo will be adjusted by the theme according to header style used.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello OuweAap,

Unfortunately, your plugin that gave me from above, not work with our theme, sorry. I have done a lot of searches and I found another plugin that I have tested on our theme and seems to work as expected. Please try this plugin -> https://wordpress.org/plugins/search.php?q=VainCode+Upload+Feature+Image+From+URL

Screenshot -> http://screencast.com/t/j0Rp6872P -> http://screencast.com/t/jZkSisO6KUB -> http://screencast.com/t/sYJucuKY

Hope this helps and let us know how it goes!

Sorry for the inconvenience!

Hello Albert,

If you want to change the content background-color, you have to use a bit o CSS. Please try the code below and add it in Theme panel->Csutom CSS area, like this -> http://screencast.com/t/zzPj44WH

.td-pb-row, .type-post {
background-color:red;
}

The result you should see here: http://screencast.com/t/vvvBMn7M

Hope this helps and let us know how it goes!