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Calin
tagDiv Staff

Hi,

1. Just to clarify, the Newspaper theme offers three options for mobile display:
– The responsive version
– A dedicated mobile page template
– The tagDiv Mobile Theme plugin

This means you can choose how your content is displayed on mobile devices, depending on your preferences and needs.

2. Regarding the link you mentioned, it’s unlikely to be added specifically for the tagDiv Mobile Theme plugin. This is because there are two other supported mobile versions: the responsive layout and the mobile page template—both of which are compatible with the plugin you referred to.

If I understand correctly, the tagDiv Mobile Theme plugin is no longer being used. In that case, the site should display the responsive version instead. Based on this screenshot (https://i.imgur.com/P1GEByS.png
), it appears the forum is currently using the mobile page template. If that’s the case, you’ll need to edit it using tagDiv Composer to include any elements you’d like to show on mobile. Alternatively, you can disable the mobile page to fall back to the responsive version.

3. I understand your point, but unfortunately, the decision isn’t mine. 😄

Thanks!

Calin
tagDiv Staff

Hi,

What I will recommend to do on wordpress is to create a footer menu https://forum.tagdiv.com/main-menu/ after that use a cloud footer, this can be edited with tagDiv Composer and add a menu element to display the created menu elements for the footer – https://i.imgur.com/yCg3fT7.png

Thank you!

Calin
tagDiv Staff

Hi,
Do you use the responsive version or a mobile page? If it is a mobile page, please edit it with tagDiv Composer, reduce the page size/elements, and also use a cache plugin to delay the ads until the first user interaction. This will provide better results for WCV.
Thank you!

Calin
tagDiv Staff
RTL - reply

Hi,
First, you need to choose a RTL language. After that, you can install an RTL demo https://i.imgur.com/UA69Pa8.png and start working on it, or if you want, you can create your own one with tagDiv Composer.
Thank you!

Calin
tagDiv Staff

Hi chrisberke,

The provided link is not working – https://i.imgur.com/ywTzsVR.png

Normally, when the form is not working, it is related to the settings set on the host, which are not related to the theme. Please try the steps from those guides:
https://wpmailsmtp.com/wordpress-not-sending-email/
https://blogvault.net/fwordpress-not-sending-emails/

Thank you!

Calin
tagDiv Staff

Hi Milan,
This means you are not using Newspaper theme and you are using Newsmag theme. Ok, to resolve this, please contact us via email at contact@tagdiv.com and please provide a temporary WP-Admin and cPanel access to the website. Also, make sure that you have a complete backup of the website. We’ll check it out as soon as possible.
Thank you!

Calin
tagDiv Staff

Hi,
Please contact us via email at contact@tagdiv.com, and please provide the license key. We’ll make a request to be checked so it can be used on the new domain.
Thank you!

Calin
tagDiv Staff

Hello,
Please use our guide for how to set the Bookmarks element – https://forum.tagdiv.com/bookmark-save-for-later/
Thank you!

Calin
tagDiv Staff

Hi,
You can use any demo made with our theme, and any of the themes works correctly with the WooCommerce plugin. You can also use the tgaDi Shop plugin https://forum.tagdiv.com/tagdiv-shop/. Also, in the coming theme, we’ll provide better functionality with extra WooCommerce plugins. The update is estimated for the end of the month.
Thank you!

Calin
tagDiv Staff

Hi,
Can you please provide some more details about the situation you are facing with the tagDiv Composer?
This can be used on pages and cloud templates, so if the footer can not be edited with the theme builder, it means that you have not set a cloud footer template.
Additionally, if you prefer to contact us privately, you can do so via email at contact@tagdiv.com. Please provide as many details as possible, along with any relevant screenshots.
Thank you!

Calin
tagDiv Staff

Hello,

1. To have the responsive version, please make sure that the tagDiv Mobile theme plugins are disabled and removed, also the amp plugin if you are using.

2. The form will not work with the mobile theme plugin, you should use the responsive version.

3. Unfortunately, we have to use external platforms to provide screenshots so that our server is not overloaded in a short time.

Thank you!

Calin
tagDiv Staff

Please check the email.

Calin
tagDiv Staff

Hi Steve,

Thank you for sharing the details and the page link. I’ve tested it as well, and unfortunately, this is not something that has a quick fix at the moment. The way the TagDiv Composer structures page content and the way the theme’s print stylesheet handles those elements conflict, which results in blank prints.

I’m really sorry about the inconvenience this is causing. At this point I don’t have a simple solution I can provide, and it looks like it will require a more complex adjustment in the theme/Composer code itself.
Thank you for understanding.

Calin
tagDiv Staff

Hi,
The strings that can be translated can be done from the theme panel > translations – https://forum.tagdiv.com/customize-a-translation/ if the string text is not there, please use tagDiv composer, edit the page/template and select the element, after that, check if the element has any input to set/edit the text, something similar to this – https://i.imgur.com/g66T5l3.png also, if you can provide a link were I can check teh text I cna let you know the exact steps to do.

The footer situation, use tagDiv Composer to edit it, select the mobile viewport and select the row/column holding the footer content and check the layout tab and the settins for layout https://tagdiv.com/flexibility-rows-columns-newspaper-theme/
Thank you!

Calin
tagDiv Staff

Hi,
Can you please provide some more details and some screenshots? I just tried to check the staging, but this is protected with user and password – https://i.imgur.com/wCZUFwZ.png
Thank you!

Calin
tagDiv Staff

Hi,
Edit the homepage using tagDiv Composer https://i.imgur.com/LqZci0B.png, select the mobile view port – https://i.imgur.com/irzI2i7.png then the menu and change the title – https://i.imgur.com/EQOebz7.png
Thank you!

Calin
tagDiv Staff

Hi,
Thanks, we managed to find it! You should now have a reply via email from us!
Thank you!

Calin
tagDiv Staff

Hi,
Edit the homepage using tagDiv Composer, select the search icon and check the General tab scroll down to the Search form section and set the for offset to the left (I think 250 will be enough) – https://i.imgur.com/1FCe6Ih.png
Thank you!

Calin
tagDiv Staff

If you want to display articles that are only for a single tag, then you need to use the “Filter by tag slug” https://i.imgur.com/ep5vEOp.png set the tag slug – https://i.imgur.com/seBDzzg.png

If you want the ajax filter to be like this – https://i.imgur.com/qfpTxRt.png, the simplest solution will be to use the header template for the block, use header template 8 or 14, the results https://i.imgur.com/lARhidz.pnghttps://i.imgur.com/kpSQURd.png

Calin
tagDiv Staff

Please contact us via email at contact@tagdiv.com and provide temporary WP-Admin access to investigate the situation.

Calin
tagDiv Staff

Hi,
The menu js seems to be loading on the website https://i.imgur.com/elyxcRp.png
Can you check the theme panel settings, go to Theme Panel > Header > Mobile header – https://i.imgur.com/o9wfKx6.png
Also, please do a test using only tagDiv plugins to see if the problem persists, if it persists, please make a full backup of the website and contact us via email at contact@tagdiv.com and please provide temporary wp-admin and cPanel access to investigate the situation.
Thank you!

Calin
tagDiv Staff

Hi,
Do you have an example of how you’d like it to be? This will help me understand the functionality and I will let you know how it can be done.
Thanks

Calin
tagDiv Staff

Hi,
Please check if you are logged in and see if a shortcode is displayed in the header zone. If so, then a theme plugin is not installed or activated. The first one that is in my mind is the tagDiv Cloud Library plugin. The theme plugins can be installed from Newspaper > plugins.
I hope this will help you!

Calin
tagDiv Staff

Hi,
Could you please send a new one and also please let me know the email or subject email so I cna search for it.
Thank you!

Calin
tagDiv Staff

Hi,

It seems there may be something interfering with the theme. Under the “My License” section, the domain where the key is being used should be displayed.

Please follow these steps:

Test the “My License” tab with only the TagDiv Composer plugin enabled. If it still doesn’t work, proceed to step 2.

Go to WordPress > Settings > Permalinks, and set the permalink structure to “Plain” or “Simple”. Then, check the “My License” tab again.

If this resolves the issue, ask your hosting provider to configure pretty permalinks for your domain.

Another potential cause could be errors in the browser console or SSL-related issues. Please check your browser’s console for any errors that may appear.

Thank you!

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