Hi,
So the problem is persisting when you are using the classic editor plugin ?
This problem can be resolved using this guide – How to Fix the Invalid JSON Error in WordPress (Beginner’s Guide)
Also re-save the permalink, (sometimes needs to be saved again. Probably a htaccess or cache problem).

Hi,
You can use the tagDiv Composer and use the raw html element, set the element were you want to be display and set the code in it – https://i.imgur.com/sfyAk6E.png – https://i.imgur.com/1V1geaY.png

Hi,
You can use the shortcode [GTranslate] thsi can be set set with tagDiv Composer and use a column text or text with title element to set the shortcode in text zone, here – https://imgur.com/DSSni9j

Hi,
Most of the time the problem is from the last edit on the single post template, therefore after you set it with tagDiv Composer and save the template, the next time when you try to edit it, you’ll get that error. The most simple and fast way to resolve it is to use a revision – https://wordpress.com/support/page-post-revisions/ – https://i.imgur.com/UUXS9Ox.png – https://i.imgur.com/W5p0eI1.png

Hi,
The situation with the header on mobile is related to the margin left and right that has been set on the mobile cloud header on zone https://i.imgur.com/bqA8VEp.png I think it was set to to slightly distance elements from the edges of the screen.
The situation with the page is related to a custom css that have been used – https://i.imgur.com/KU0ElpU.png
div.td-pb-span8.td-main-content {
margin-left: 5%!important;
margin-right: 5%!important;
width: 55%!important;
}
Thank you!

Hi,
Please do not share personal login credentials on forum. I will recommend to change them.
If you want to provide access to the website it can be done in privet via email at contact@tagdiv.com, there you can provide wp-admin and cPanel access for the website that has the mentioned problem.
Thank you!

Hi,
The child theme can be sued for the templates and code that is coming from tagDiv standard Pack, if is related to td composer, opt-in builder, or cloud, those have no support in the child theme, only if it is custom integrate or an extra plugin is created to overwrite the settings form the plugin.
Related to your customization code, I can take a look over it, but you’ll need a developer, only a developer can let you know if the code is ok or were needs to be improved.
Thank you!

Hi,
For the mobile menu element you are using to adjust the colors and fonts you’ll need to use the settings from the theme panel – https://i.imgur.com/RhUDQ5K.png – https://i.imgur.com/aKpwuDz.png
Thank you!

Hi,
The only ways to contact us are via email and the forum.
I just made a test using my personal email and for me is working without problems.
Eventually try to use the email for custom work bogdan@tagdiv.com
Thank you!

Hello,
I just checked the header and the logo is no longer there, it is possible that it was edited and by mistake it was deleted, or the header was replaced, or a plugin of the theme that was used is no longer there (for example tagDiv Standard Pack, if this plugin was used it can be re-installed from the Newspaper > Plugins section).
In case the header was edited and the problem appeared there, a revision of it can be used – https://i.imgur.com/o7PcKow.png – https://i.imgur.com/d0M4GsS.png
Thank you!

Hi,
It will be need to use tagDiv Composer to edit the cloud header, select the logo and remove the logo text – https://i.imgur.com/VgwDMTg.png and in css tab remove the colors – https://i.imgur.com/PYr0iBU.png do the same on mobile – https://i.imgur.com/4dYHAtx.png
Thank you!

HI,
Is this problem happening when you are using only theme plugins, if yest try to set the permalinks on simple/play to see if is still happening, if not, set them back and recheck, if they problem comes back after you change the permalinks, then it will be need to contact your host to to help you set the pretty permalink.
Thank you!

Hi,
Make sure that you are using the last theme version, 12.7.1
If the problem persists try with classic editor plugin.
Thank you!

Hi,
This is not something from our side, it is caused by Gmail https://support.google.com/mail/answer/6596
Thanks

Hi,
To do that edit the mobile menu, and select the display to be set as overlay – https://i.imgur.com/mwEqC2X.png
Thank you!

Hi,
Facebook has been experiencing various posting-related bugs. Some users are reporting posts failing to publish, appearing empty, or missing images or text.
We have not made any changes to the theme to affect this option, so it is most likely due to issues with Facebook. What I can suggest if you want to try is a test with a default WordPress demo and share an article on social media, if the problem is not resolved it is clearly a Facebook issue.
Thanks for your understanding

Hi,
The mentioned problem with the YouTube broadcast is not related to the theme, is related to the fact that the image that should be set as placeholder do not exists https://i.imgur.com/Di7kcDU.png https://glostv.com/wp-content/uploads/capa051-1.png so it will be need to generate a new one. Please try like this, remove the video from the article and save the changes, after that reloaded the article and add the video back on the article, save the settings and the problem should be resolved (for most of players this is the way that this situation is resolved).

For social share you need to have og image and this is present https://i.imgur.com/DfeXqYa.png but is is webp format and this is not working on the socials platforms – https://i.imgur.com/azHg0jT.png so this is also not related to the theme, is related to the image support on social share. If I’m right that image in your case is set somewhere https://glostv.com/wp-content/uploads/abc-boston-1.webp so this can be changed. For example in our guide using Yoast this can be changed https://forum.tagdiv.com/facebook-share/

Thanks you!

Hi,
If you already contacted us via email, and the license key has been provided, when we get to your email we will reply to you. We reply to emails from the oldest to the newest.
Thank you!

Hi,

To create a thumb for a video you’ll need to use a cache plugin that provide this optimization, for example WP Rocket.

I think that you want to set a video as featured video, for this, please make sure that this is set as in our guide https://forum.tagdiv.com/featured-image-or-video/

Thank you!

Hi,
1. The featured image should be set as it is mentioned in our guide from here https://forum.tagdiv.com/featured-image-or-video/ after that the thumb will be replace with the image that is set as featured image.
2. If you want to set an Instagram widget you can us ethe one from our guide https://forum.tagdiv.com/instagram-widget/ this will work for Business or Creator Instagram accounts and those needs to be connected in the theme panel.
I hope this will help you!

Hi,
I just checked the website and now this looks ok – https://i.imgur.com/Wdx2ptI.png do you still see the problem?
Thanks

Hello,
If you need a license key to be verified, please contact us via email at contact@tagdiv.com and please provide the license key that needs to be checked.
Thank you!

Hi,
This problem can be resolve if you edit the Newspaper theme and in functions.php file (wp-content/themes/Newspaper/functions.php) at the end of the file add the code from here -> https://pastebin.com/uAw5du5k then go to Newspaper theme panel, click on save settings button and check the social share if now are displayed.
Notice. After the social share are back the added code needs to be removed from wp-content/themes/Newspaper/functions.php

Also, if you want we can do this for you, for this please contact us via email at contact@tagdiv.com and please provide temporary wp-admin access, we’ll check it out as soon as possible.

Thank you!

Hi,
In this case it will be need to make a full backup for the website and after that make a test using only tagDiv plugins, most of the time this is a plugin conflict (if you have a child theme set the main theme). If the problem is resolved using only the theme plugins, then enabled back the plugins one by one until you find the one that is causing the problem.
Let me know the results!

Hi,
The flex block elements have the option for “Show modified date” – https://i.imgur.com/Z4mgA8d.png is not this what you mean?
Thank you!