Hi,

Unfortunately for the moment those are the only settings on the element. The most popular articles currently is only on standard templates.

Thank you!

Hi,

Chacking you screenshot is loke the “Mobile menu” Zone is not set on overlay but has the background set on transparent on row: example – https://i.imgur.com/btE5pzb.png – https://i.imgur.com/nVjNxcq.png

I installed that demo and I will try to provide the settings step by step:
– https://i.imgur.com/4FUKynC.png
– https://i.imgur.com/4zmT4iB.png
– https://i.imgur.com/x7QSKcF.png
– https://i.imgur.com/rxMOCre.png
– https://i.imgur.com/YOiLVHN.png
– https://i.imgur.com/woeLyu3.png
I hope this will help you!

Hi,
For that you need to use a single post template from cloud, edit it using tagDiv Composer and set the modified date – https://i.imgur.com/OhJIA4d.png – https://i.imgur.com/xhAASna.png – https://i.imgur.com/SRxWlvv.png
Thank you!

Hi sdaley, we are sorry! Our support is Monday – Friday: 8:00 AM – 17:00 PM (GMT+2)
Please check the answer from this topic – https://forum.tagdiv.com/topic/trying-to-add-license-and-it-just-hangs/
Thank you!

Hi raghavendra,vikram02 I think that you are using something to compress/optimize cache the images. The elements used set the image as background using css and the optimization used by you is interfering. If the image is set using html img than it’s display – https://i.imgur.com/ZZ4szbf.png

Hi flcahill1, please try check if you are adding a new block in that block is displaying the image?

Hi,

Can you please provide a screenshot with the menu you want to achieve?
The theme is coming with a few menu elements that can be used in tagDiv Composer – https://i.imgur.com/T8g8aN3.png

Thank you!

Hi,
I just checked the website and now you use a different menu for mobile version – https://i.imgur.com/cBGJYp2.png
Thank you!

Hi, I’m glad my advice helped you identify and solve the problem.
Have a nice day

Hi,
Please try like this:
– create ethe block https://i.imgur.com/oaYeqG6.png
– copy the code https://i.imgur.com/kbDdJA6.png
– past it as shortcode https://i.imgur.com/HWIan9y.png
– the results https://i.imgur.com/WDNXy2E.png
I hope this will help you!

Hi,
We are glad that you manage to resolve it!
Have a nice day!

Hi,
It is possible that one of your extra plugins to interfere. Please disable all plugins except tagDiv Composer and make sure that all cache and object cache is purged, after that try to activate the theme.
IN case that you already tried that and the problem persists, please contact us via email at contact@tagdiv.com and provide temporary wp-admin access and the license key. I will check and try to resolve as soon as possible.
Thank you!

Hi,

Please make sure you ae using the last theme version 12.7.1 and the theme plugins are not modified/edited in code. Also, in case you are using a child theme, please set the main theme to see if the problem persist.
Another thing that can be checked is if the problem persist if only tagDiv plugins are used.

Thank you!

Hi,
If the tagDiv Opt-in builder is used, then the subscribers can be edited/seen only from that plugin, if you have other plugin for membership that has better management for the subscribers you can use that one for subscriptions.
Thank you!

Hi,

Please check the Lazy Load iframes settings from the cache plugin. Go to your Media Settings, disable Lazy Load iframes and purge the cache.

Thank you!

Hi,

You can create a cloud template for the CPT using this section https://i.imgur.com/RsR7JhE.png but it will be need to import a pre-made template and edit it or start from 0. Unfortunately if you copy the single post template to cpt template will not work because are different elements.

The Tabbed Content can be used with pages – https://forum.tagdiv.com/use-tabbed-content-shortcode/

Thank you!

The same purchase key can be used to activate your development copies and also the live version of your theme. Using test platforms is allowed with the same Envato key.

Hi,
The license keys are provided by themeforest in the themeforest account when a product is bought.
Now if it’s related to one of our products we can check the key were it has been used, for this you can contact us via email at contact@tagdiv.com an provide the license key there.
Thank you!

Hi,
Please try to exclude the embedded video iframe from cache , this should resolve the problem.
Thank you!

Ok, now, please select the row and in css tab select the background color and set the transparence to 0 https://i.imgur.com/YeeMRWT.png – https://i.imgur.com/jmgbkzk.png

Hi,

Please check if you are making the change in the theme panel the same button is in the same situation? If so is possible to have something that is blocking the theme, for this you’ll need to use the browser inspector.

Also, you can contact us via email at contact@tagdiv.com and provide a temporary wp-admin access and we’ll do our best to investigate the problem.

Thank you!

Hi,

If you want to have this inline blocks/content then you can duplicate the single post template and set on the duplicate the inline blocks/content and this will be manually set per articles were you want to use it.

If you want you can also past the shortcode code directly in a post and us ethe shortcode or text mode.

Thank you!

Hi,
I will check the email and replay to it as soon as possible.
Thank you!

Hi,

For video problem try this custom css:
.Elite_video_player iframe{
height: revert-layer!important;
}
Set the code in the theme panel > custom code > custom css – https://i.imgur.com/xFgOaaP.png

For the situation with the flag up if you can provide a link to it I will adjust it (the one provided before no longer work https://i.imgur.com/UXhBGui.png)

Hi,

Please try like this, set the post template on default in the theme panel – https://i.imgur.com/AKUljLS.png and in case that the plugin tagDiv Standard Pack is activated please check the settings from post settings to have enabled the comments on posts – https://i.imgur.com/g3Y3U3Y.png and after those settings clear all cache and check if now are display, if yes, than i possible that the comment element to be removed from single post template.
Another possibility is to have the comment to be close after a period of time – https://i.imgur.com/7o6shrt.png

Thank you!

Hi,
Ok, in this situation it will be need to contact us via email at contact@tagdiv.com and you’ll need to provide temporary wp-admin and cPanel access. We’ll check it as soon as possible. Also, include the link of this topic to intensify you faster.
Thank you!