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Calin
tagDiv Staff

Hi Shahankit532,
Can you please provide some more details and maybe some screenshots, because I’m afraid that I didn’t understand exactly on what option are you referring.
The view element it is normally display only on the posts -> https://i.imgur.com/6X93Cz0.png
Thank you for your understanding!

Calin
tagDiv Staff

Hi,
1. Unfortunately, there are no options to disable the animation on mentioned elements, sorry!
2. The Featured image can be adjusted using tagDiv Composer. Edit the single post template -> https://i.imgur.com/SRyLgPp.jpg, select the featured image and change the image height -> https://i.imgur.com/TQHk5IP.png -> https://i.imgur.com/47F5k2S.png
3. If you want that the featured image to have the light box option, then you’ll need to replace the “Single Post Bg Featured Image” with “Single Post Featured Image” and apply this option -> https://i.imgur.com/aHwCpN2.png (and you’ll no longer need to make the step 2).
4. The footer is a cloud templates, therefore it is full editable with tagDiv Composer, when you select the text should be display like this -> https://i.imgur.com/XZ4XBAn.png
Thank you!

Calin
tagDiv Staff

Hi cursanablogs,
Unfortunately, we can not say if this plugin will work correctly or not with our theme, the truth is that is an untested plugin and we do not know how this is working.
The only plugins that are tested with our theme and for which we can provide support for theme compatibility are those -> https://i.imgur.com/W0SueQh.png
You can try the siteground security most possible to work if you find the right settings.
Thank you for your understanding!

Calin
tagDiv Staff

Hi Viturico,
Only the max_input_vars is not changing? Can you try to see if you change the max_execution_time = 600 will apply?
Maybe the option is somehow overwrite and the theme is reading the wring info.
If you want, we can take a look at it, for this you can contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access.
Thank you!

Calin
tagDiv Staff

Hi AliAhmadi,
So if I understand correctly, you want to use the Call To Action as a banner inside the articles (as inline ads), if is so, then is no need to use the Advanced Ads Plugin, you can simply set the code on the single post template using tagDiv Composer -> https://i.imgur.com/nwLsst8.png -> https://i.imgur.com/upQzU40.png -> https://i.imgur.com/T7P9nTn.png
Thank you!

Calin
tagDiv Staff

Hi sckapadia80,
In Newspaper theme the Google Analytics Code will be set in the theme panel > analytics/js code -> https://i.imgur.com/K2qeY90.png and will be apply for both theme and mobile theme, only if you are using amp, then the code for amp need top be set here -> https://i.imgur.com/k3UDTve.png
Thank you!

Calin
tagDiv Staff

Hi,
Is this situation only when you are using php 8 or it is persisting using php 7.3?
If is persisting and you agree, we’ll like to investigate the situation. It maybe be from some extra plugins, maybe from the settings from the hosts. We need to check it to see from where it is coming. For this please make a full backup for your website and contact us via email at contact@tagdiv.com, provide wp-admin and cPanel and let us know when the problem append.
Thank you!

Calin
tagDiv Staff

Hi,
Is this problem happening when you test it only with tagdiv plugins and bbpress?
I just made a test and for me it looks good -> https://i.imgur.com/7MhhNbv.png
If you want you can contact us via email at contact@tagdiv.com and provide wp-admin access. We’ll check the situation. also, please make a full backup for your website before providing access to it.
Thank you!

Calin
tagDiv Staff

Hi tw144,
That situation appear because the mobile width is small and the space allocate for the woo product is to small.
What you can do is to set on mobile to display 1 or 2 elements per row, this can be done using tagDiv Composer -> https://i.imgur.com/v1JKmvB.png
I hope this will help you!

Calin
tagDiv Staff

Hi winnipegwebguy,
I think that this situation is related to the image size, for example on this article -> https://inspirementmagazine.com/losing-my-brother/the featured image is small -> https://inspirementmagazine.com/wp-content/uploads/2022/02/Fred-edit.jpg and on the rest of them is beiger -> https://inspirementmagazine.com/wp-content/uploads/2021/06/TV.jpg
So, One solution will be to replace the featured image with a bigger one.
I hope this will help!

Calin
tagDiv Staff

Hi michaeldef,
If you are using the responsive version of the theme, then the mobile font size can be set using tagDiv Composer, edit the single post template and set the mobile view port -> https://i.imgur.com/QrCGzn5.png then select the elements where you want to change the font size -> https://i.imgur.com/eQ0DcUO.png
I hope this will help you!

Calin
tagDiv Staff

Hi,
I understand, unfortunately, for the moment our theme does not have an option like this.
I will add it on our list and maybe this will be add in the coming updates.
Thank you for your understanding!

Calin
tagDiv Staff

Hi dracbart,
Do you have the same settings on live website like on the staging that should work. Just make sure that you have set the link to “Media File” -> https://i.imgur.com/3q9BvRW.png
Thank you!

Calin
tagDiv Staff

Hi Stanford Nix,
If the WP_MEMORY_LIMIT is already set on 256mb then yes, you can let it like that.
Thank you!

Calin
tagDiv Staff

Hi,
Thank you for sharing with us this information!
We will inform our developers about this situation and I hope that can investigate and see what can be done to work better with the proxy.
Thank you for your understanding!

Calin
tagDiv Staff

Hi brianomahoney,
I just installed the revolution slider and for me it is working without problems. Those are my theme settings https://i.imgur.com/v8czOCd.png and those are the plugins that I have enabled https://i.imgur.com/3DbObZg.png
If the php version is 7.3 or greater, then I do not think that the problem is from there, more possible to be from a plugin conflict. What you can do in this situation is to make a test using only tagDiv plugins and the Revolution Slider.
Let me know the results!
Thank you!

Calin
tagDiv Staff

Hi,
I see. So you are using the Newsmag v4.7, this theme version is from 2018, but you are using the last WordPress version. Maybe here is the problem, a theme version that it is 3-4 years old most possible to no longer be compatible with the last WordPress version.
My suggestion is to make a full backup for your website and database and update the theme. If is possible I will recommend to make an update test on subdomain or staging.
You need to update the theme via FTP/cPanel, by replacing the old theme with the new one. After that install the theme plugin tagDiv Composer and the rest of the theme plugins if you use them (social counter, newsletter).
Thank you!

Calin
tagDiv Staff

In case that you discover some problems with the theme update, please let me know!
Let me know the results!

Calin
tagDiv Staff

Hi,
I just checked the currency element and for me is working -> https://prnt.sc/AAvUs3diOBBS’
If you set the api key and after the save this is not display, please try to set it again, if you set it 3-4 times and this is still not display, then please contact us via email at contact@tagdiv.com and provide the wp-admin access and the exchange api key. We’ll check it as soon as possible.
Thank you!

Calin
tagDiv Staff

Hi,
Are you referring to this one https://i.imgur.com/X9SrTL2.png
That one is chidden using a css in the child theme also it is possible that the text for the checkbox to be removed from the theme panel > translates -> https://i.imgur.com/Z5NbsLG.png
Thank you!

Calin
tagDiv Staff

Hi,
Only updating the theme will not remove the news ticker, maybe there re some changes or maybe some plugins are not enabled. If the page is assigned as homepage, please check the revisions -> https://www.wpbeginner.com/glossary/revisions/
Can you please provide a link to the website?
Thank you!

Calin
tagDiv Staff

Hi,
Our theme is not using bootstrap CSS or JS, it using simple js, jquery and css…
Our developers made a theme builder and this maybe provide a little confusion.
Thank you!

Calin
tagDiv Staff

Hi Ibalex,
I just checked the category Lagos legends and now there are 3 posts in it -> https://i.imgur.com/nRqKFQE.png -> https://i.imgur.com/sfTQoxT.png so the posts are display in the category, but the problem is that is not displaying the posts from the current/selected category. I think that this is because the flex blocks from the cloud category template are not filtered, please edit it with tagDiv Composer and set on all flex blocks in filter tab the current category -> https://i.imgur.com/ACMqpT7.png this should solve the problems with the posts from the categories.

The category Peculiar People display all the 5 posts -> https://i.imgur.com/AIuUnC1.png only that the first 3 are not form the current category, this will be solved after you set the filter mentioned above.

The Change makers indeed display correctly, because I think that you set the filter for the 3 posts of category on this class, or the last 3 posts were added on this category.

All, the problems will be solved after you’ll set the flex blocks from the category on current category.

Let us know the results!

Calin
tagDiv Staff

Hi,

1. The color for the mod_substitue is still yellow because the theme do not check the code from the .htaccess, but if you set the code there, then that configurations is ok.

2. Yes, the WP_MEMORY_LIMIT was set correctly (the theme can check the php settings). But, please notice that is more for the backend. If you have a large traffic, you need to use for your website a dedicate server
-> https://i.imgur.com/zi1RqDi.png -> https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Calin
tagDiv Staff

Hi stringbenderb5, this situation is because you are using an old theme version, probably 10.3 and the last one is 11.4.1, so my recommendation is to make a full backup for your website and database and update the theme. Please make it via FTP/cPanel -> https://forum.tagdiv.com/how-to-update-the-theme-2/ -> https://i.imgur.com/DLm726y.png
Thank you!

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